Appliance Repair reviews in Phoenix, Arizona

Franklin, Aiden & another helper were both kind & professional. Franklin got on the phone with Bosch to get more inside help with this long continued problem with the ice maker. A problem that two other companies could not fix. I should see ice this afternoon! Hurray!!

Washer checked out okay no water problem found . He explained drain hose may have been the problem.
Everything seems okay! Thank you;

The service guy was here today and fixed my refrigerator right away. Thank you

Timely and communicative when I broke my washing machine, staff is very knowledgeable. 100% would recommend

If I could leave a negative star review, I would… this company is insane, my fridge (it’s only 2 years old) broke and they were the company that is what my warranty company chose to come “fix” my fridge. Mind you it’s getting to summer temperatures here in Arizona and they have ZERO urgency to get out here, the first time they came out here they said it would take 7-14 business days to get my part in, then we checked in a week later and they said they had just put in the request to have the part replaced. Two weeks later they FINALLY had my part but couldn’t come back to put it in for another week. So, one month of having no fridge they finally scheduled to come out and fix my fridge, They hook up a new main board (almost forgot to plug parts it incorrectly) and told my wife that everything was good and it should take a couple hours for everything to be 100 percent. I get home 4 hours later and the fridge isn’t working at 100 percent, go to bed and come check the fridge again and there’s zero power. I call Dr. Appliance first thing in the morning to tell them what happened and they copped an attitude and told me they can’t have anyone out for ANOTHER WEEK and couldn’t even tell me what time frame their tech could come out. WHAT THE HECK!? How can a company be ran this way???? Never use this company, if I had paid for this service I would get my money back immediately…. Shame…

Great service, fast and efficient! Didn’t take tech long at all to find the problem and fix it.
He had the part already in his vehicle so didn’t have to wait for parts to be ordered was great! I would definitely call Doctor Appliance again! Thanks for your help in fixing my machine that another company couldn’t!

Fast and friendly service, listened to my concerns , also very knowledgeable of what he’s working on.

Our technician, Sione, was quick & thorough with his work and willing to answer questions about the repair needed. If other needs arise I would call this company without hesitation.

Franklin was professional, polite and I would totally recommend him . He did an awesome job.

James fixed our fridge when others couldn't. Experience and intuition combined to find the solution.

Such a great experience! James was the nicest guy and he helped me super quick!

Had a really good experience with Dr appliance. My technician Miguel called me ahead of time to let me know when he would be here. He was on time. Super polite very courteous and very professional. He was very knowledgeable and took care of my problem with my refrigerator very quickly. I would recommend Dr appliance to everybody. A special shout out to Miguel the technician. super nice guy was a pleasure dealing with you. God bless

Miguel came out to inspect our washing machine, and we couldn’t be more pleased with the experience. From the moment he arrived, he was courteous, professional, and incredibly knowledgeable. He also called to let us know he was on his way and he was on time, which we truly appreciate. He took the time to explain what was going on with the machine and offered helpful advice...you could tell he genuinely cared. It’s rare to find someone so skilled and personable—thank you, Miguel, for your excellent service!

I'm very pleased with the repair of my LG Refrigerator. Had to have the compressor replaced. Franklin was reliable, knowledgeable, and friendly technicians. He addressed all of my questions and concerns completely. A pleasure to have in my home. Glad to have my fridge working again. Would definitely recommend Franklin with Doctor Appliance to others!

Dr. Appliance in Peoria, via New Leaf, failed me! LG cooktop, two years old, broken since early August. Inexperienced techs, wrong part installs, weeks of waiting. Still no fix. Avoid them! 6 plus weeks to repair a cooktop?

The problem with our washer was quickly found, efficiently repaired and all done with profesionalism by our tech, Miguel. Thank you, Miguel!

1 star for the company 5 stars for Aiden…Had an hard time getting through to a company with a number in Tennessee, when I am in AZ….they just didn’t answer, or call back, third call I finally got a human…Then …After 3 visits …Aiden arrived and knew what needed to be done and got the job done !

I choose not to comment right now. We've tried repeatedly or run a load of wash but no luck. Now it’s stuck in FILL cycle and won’t go to WASH. Flashes an H2O SUPPLY code even though water is running and no kinked lines.

Update: I bumped up the rating from one star to four. It would have been a five but it took another week (that’s 4 weeks without a washer!) to get a tech back out here and he had it corrected in about 20 minutes.
I don’t see this as only Doctor Appliance’s fault. The Lowe’s warranty protocols seem to only allow for one diagnosis and repair attempt per work order (unless I hold it open). So when something else went wrong, I had to open a new work order — the first work order was closed out upon installation of the new part. Now for Doctor Appliance's fault: the responding tech should run a full wash cycle before saying it’s done. And it’s my fault for taking the tech’s word for it that it was working and then signing off the acceptance, because once that’s done there was no calling them back without going through a new Lowe’s work order and the whole waiting-for-an-appointment rigamarole. Another comment: I tried to activate Doctor Appliance’s warranty as stated on their receipt so I could get them right back out here, but that warranty doesn’t apply when they’re working for Lowe’s, only if I am hiring them at my expense. The contract is complete once I accept the appliance as working.

Gentleman was polite and professional. He was accurate and quick. Accessed the problem quickly. We were very pleased with the service call.

Miguel, our service tech, arrived on time, was able to quickly determine why the dryer was not heating, and he had the part needed on his truck. Miguel called when he was on his way to tell us when he would arrive. Doctor appliance was originally scheduled for a Thursday but they were able to call us and move it up to Tuesday. Outstanding service and highly recommended.

Oscar was awesome. Saved the day and fixed the washer in a timely manner.