Appliance Repair reviews in Phoenix, Arizona

We had an appointment Monday (per Lowe’s)- , they never showed. Then rescheduled to Friday between 12-4. Received message tech was late and planned to arrive closer to 6, which would not work. Called back the number, left message and informed time wasn’t going to work- the tech showed. (I wasn’t home). Talked to him on the phone- sadly no one gave him message. Today received request for review and thank you. We have been without a washer for over a week- and I’ve rescheduled 2 days of work. Their communication is horrible. Haven’t heard about reschedule - the response is slow at best.

Dr Appliance sent out Aidan for a warranty repair that a previous company did not properly fix 2 weeks ago. Aidan was very polite and professional and made the repair quickly. Thank you

EDIT - The owner contacted me and offered his apologies and explained he would see to it that further training would be completed by his techs.

I appreciate that he took the time to call and explain and apologize for the experience. For this reason I have edited my 1 star review to a 3 star.
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Terrible experience with Doctor Appliance. Used them for a Fridge repair.

The first guy they sent to diagnose seemed to not know anything. Took him an hour to pull the fridge out. It's literally 6 screws and it comes right out. I've had it out in 5 minutes. He then proceeded to shatter one of the glass shelves and get glass ALL OVER my kitchen. The guy diagnosed the issue as needing a new sealed system.

Took them nearly 2 weeks to come back to replace the glass shelf and replaced the sealed system. The second visit was a different guy. He also appeared to be clueless. Took him over 90 minutes to braze the new sealed system. He got black soot all over my kitchen. I've been gas welding for over 15yrs and I know for a fact he had his oxy/acetylene torch set WAY too acetylene rich causing soot to come off the torch and float around all over the house.

He 'finished' the repair and left. The fridge never cooled down. I called to let them know and they said the soonest someone could come back would be 1 week.

Same guy from the 2nd trip came back a week later. He determined he had forgot to connect the motor capacitor. He got that connected but then in the process of putting the fridge back in place he stripped all the screws.

The main offices for this company is in Tennessee. The woman answering the calls there is NOT helpful at all and actually was a bit rude. She lied about a few things which really turned me off.

I was without my fridge for 3 weeks.

Not impressed at ALL! Would NEVER use again.

Thanks Frigidaire for using a company who stands by their work. Had a door (with a permanent smudge) installed on my microwave. The guy also broke a piece off a grill cover and just put it back on unsecured so it fell off after using. He could have given us a heads up that it’s broken.

Really great service! Doctor Appliance fixed my washer and refrigerator in a timely manner. Very knowledgeable and friendly. 10/10 recommend

Repair person arrived about 2 hours outside of our service window. Miguel was very professional and took time to diagnose the problem but had to order a part, so did not fix the issue.

The technician came on time found the issue and affected a temporary fix. Will return and install a new unit (ice maker) .

This review comes with mixed feelings with regards to 6 attempted repairs to our Speed Queen that is not even 6 months old today. Our technician Aiden, from Dr. Appliance, contacted Speed Queen and the best solution they had to stop the leak under our washer is to use less detergent and add diluted fabric softener. We have done so and we still have a leak. We don’t know why, but Speed Queen needs to replace this washer because slipping on water is dangerous. My husband is disabled and this could be very problematic. We are pleading that you please replace this washer, Speed Queen!

I took way too long to get our Washing Machine repaired. I took almost a month to get them to come the first time . then needed parts, it took a month to get them to come after they had the part

I could not be happier with my experience. The gentleman who came in the first time was very personable and knowledgeable. The gentleman who came the second time to do the work took all of 40 minutes to get the job done. Very tickled to have these guys do the work.

The repairman put in a new ice maker. However, we still do not have ice coming into our freezer tray. We are not sure if the icemaker unit that services the tray in the freezer was repaired. That is not working. How do we contact a repairman to check out this problem?

Fixed a Frigidaire Dishwasher & troubleshot a Frigidaire Clothes Washing Machine.

Miguel was great, courteous, and provided solutions for anticipated issues.

Technician arrived on site at the apointment time.
He was very professional and diagnosed the problem quickly, He ordered the necessary parts, installed them and made sure the system was working correctly. I would highly recommend this company.

Service tech contacted us advising 20 minutes away, arrived about 18 minutes later. Tech was polite and obviously had experience. Tech was able to locate and replace part which caused fridge to drop to -5 degrees. Water filter had also froze and tech "warmed it up" and replaced filter. Great job, thank you.

Tech was nice and informative, wrong parts were delivered by warranty company. So correct part needs to be ordered. Delivered and another appointment needs to be scheduled. Doctor Appliance tech was nice, it was an error by Warranty company.

Sione was the technician who repairedy washer and dryer. He was efficient, skilled, professional and helpful. He diagnosed and fixed problems that another service couldn't.
Doctor Appliance is fortunate to have him on their team.

So far so good! Oscar was knowledgeable and solved the problem. Much superior to the previous service technician who was obviously not knowledgeable on our refrigerator model!!
Thank you Oscar!’

A technician came out within 2 business days and fixed my dryer. Very good service and most importantly, quickly done. Really appreciate the fast and friendly service.

Miguel worked tirelessly to diagnose the problem with our dryer. After the parts were received, Franklin came and efficiently and professionally made the repairs. Highly recommend.

The technician was very prompt and able to diagnose the problem with the washer immediately, but did check out a cycle to make sure. Would definitely recommend.

Great company. Did excellent warranty work as quickly as possible. Repairman was a well-mannered expert!