Appliance Repair reviews in Phoenix, Arizona

Thank you Appliance Care &Repair for your service. Randy was our service guy. He was very personable, knew his stuff & arrived within the time frame given. I liked that Randy explained the problem and ordered the part right away, came back the following day. He removed the old part & installed the new part. Very pleased with his work ethic. Randy was polite, explained everything he did and a great service guy. Appreciate all that was done for us.
We have used the washer since it was fixed & it's working great.

Update:
After posting my original review, I was contacted by the owner, Michael. During that conversation, he stated multiple times that my review did not reflect facts. I reiterated that the review was based solely on documented text communications regarding warranty terms, service fees, and scheduling. When I asked which specific statements were incorrect, no specific corrections were identified, and the call ended without clarification or resolution.
I asked to never be contacted by this company again.

In May 2025, Appliance Care and Repair serviced our washer and dryer. At the time of service, we were told there was a one-year warranty.

Yesterday, I contacted the company to schedule what I believed was a warranty service. During the initial text conversation, I was informed that this was a warranty request and that it would receive priority scheduling. Later in the same day, I learned that the initial communication had been handled by an AI system, not a human representative.

Once I was connected with a customer service representative, I was told that a technician visit would require a $125 service fee, even for a warranty check, and that warranty coverage would only be determined after inspection. I also requested a copy of the written warranty policy and escalation to a supervisor (still waiting to be contacted).

The written warranty summary provided stated:
• Lifetime warranty on parts (while available from the manufacturer)
• One-year labor warranty
• Service fees apply for diagnostic visits
• Coverage exclusions apply

The information provided by the AI system and the human representative differed regarding warranty handling and fees. Based on this experience, I recommend confirming all warranty terms, service fees, and whether you are communicating with a human representative before scheduling service.

Wonderful experience, will use them for future needs and recommend to others. The booking process was easy. They communicated effectively. Particularly exceptional Technician Guillermo. He was wonderful, from calling to confirm arrival to the repairs/service he provided on my washing machine to his customer service skills, he was top notch.

*This is an independent, honest review. I have no affiliation with this company aside from being a very satisfied customer.

Randy did an excellent job servicing our oven. He was professional, knowledgeable, and explained everything clearly. He arrived on time and made sure everything was working perfectly before he left. We really appreciate his thoroughness and would definitely recommend him!

I was very impressed by Randy. He was very courteous and I appreciated his call letting me know he was on his way. He diagnosed the issue, got the parts and took care of the repair. I will recommend him to all my friends and neighbors.

I am a repeat customer of Appliance Care & Repair. In 2021 they repaired my refrigerator during the whole after Covid shipping delays with parts and due to their network were able to get a circuit board expedited in a more timely way than they had conservatively estimated. So when my 21yr+ dryer decided to display symptoms of possibly giving out, I called them again. Jason was out same week I called and within minutes explained the dryer needed some maintenance and cleaning and everything would be fine. Jason explained his work is warrantied so if in 20-30 days his actions did not help keep the dryer functioning normally he’d come back out. I’m just pleased he didn’t push for unnecessary work, parts, etc. He kept it simple and real. As a homeowner I appreciate that and as a manufacturer myself I respect ethical salesmanship and people with integrity.

I recommend Appliance Care & Repair. They are responsive and transparent with their costs, processes and availability, and well they know what they’re doing.

Jason showed up quickly and was very friendly and courteous. He finished the work quickly and explained the details of the warranty. He was definitely 5 star and I would recommend him and use him again!

I can't recommend this company enough. They were able to fix my washer/dryer combo, and help me get the part under warranty through GE. Our technician, Dan, was awesome, and made several phone calls between different experts and GE themselves, to make sure it was done right. He explained the whole process, and when my part came in was able to come out same day. He was quick, super friendly, thorough, and efficient. They let me know that they want to make this as easy and cheap for me as possible. I appreciate it so much, and doing laundry hasn't been this quiet since I bought the machine.

Excellent customer service from beginning to end! It was easy to get in touch and set up a service appointment. The technician, Kevin Oldfield, arrived on time and quickly diagnosed the cause of the issue and resolved it. Kevin was extremely knowledgeable and friendly. There was very good communication from the company throughout the process. I will definitely use Appliance Care & Repair if the need arises again.

Read the great reviews online and also heard the best feedback from the community. All of it end up being true and even better then I had anticipated. Technician Raymond was good energy from the start and provided a professional response to my questions. Anytime you have a stranger in your home no matter who it is there is always a weirdness to it, but honestly not with Raymond. Felt fine and was at ease during the whole process. Highly recommended and just only hope they as a business keep up the great work and wish them all the best!

Oven worked perfectly for the technician Dan so we're hoping it continues to work for us! Excellent customer service. Dan was very kind and was able to come early!

The technician was professional, courteous, and clearly knowledgeable. I genuinely appreciated their time and effort in diagnosing the issue!
However.. I am disappointed with the overall outcome. I was fully prepared to move forward with the repair and was ready to pay up to $500 just to have my dryer working again! Unfortunately, the company was unable to complete the repair, and I was still left with a $150 service fee. I understand paying a diagnostic or service fee when a repair is successfully completed or when I choose to decline a quoted repair. In this situation, however, the machine could not be fixed at all, which makes it difficult to justify the charge.
additionally, the dryer was not reassembled after the diagnosis. If the repair could not be completed, I believe the appliance should at least have been reassembled and left in the condition it was found, especially considering the service fee… while I respect the technician’s professionalism and knowledge, I feel the billing and the final handling of my appliance could have been managed differently.. fortunately my neighbor was having their fridge repaired at the a little after my tech left I asked that company for a quote and specifically inquired whether they charge a fee if the appliance is not repairable, because I did not want to be stuck with another $150 to pay again, the gentleman explained that they only charge a service fee when the machine is repairable and the customer chooses not to proceed with the quoted repair. Thankfully, they were able to identify the needed part for my dryer, order it, and are scheduled to return on Wednesday to complete the repair.

The technician from Appliance In Motion was courteous and willing to answer all questions about the service. He was efficient and got the job done very quickly. Highly recommend.

Serviceman was professional, curtius and did his job very efficiently … reccomend them

Excellent service !! This is our 2nd time using this company and they are really good. Had my dryer fixed in one visit.

ABSOLUTELY THE BEST EXPERIENCE!!! Very kind, very honest, very knowledgeable, great communication and updates, very, very quick diagnosis and resolution, very flexible, very professional! I cannot recommend this company enough!! This is now my go-to appliance repair company!!! Hard to find this kind of great service & great skills all in one place/company!!

Jasko was determined to fix our washing machine, and he did. His customer-centered service is exceptional and very rare! And as a woman I felt completely safe with Jasko. I highly recommend Appliance in Motion.

Great service and super informative. We will be using Appliance In Motion for all our appliance needs!

Jasko is very knowledgeable, professional and courteous! As a matter of fact, we won't use anyone else but Appliance In Motion for our appliance repairs! And we always request Jasko! We highly recommend this company & technician!

Horrible follow through!!! We were told technician would be at our home between 9 AM and 12PM they did not show up. We called and left several voice messages! No one returned our calls. In response to owner. We received email from Home warranty service, stating technician would be at hour home Friday May 16th between 9:AM and 12:PM, in addition my husband was sent to Appliance in Motion website to schedule appointment and contractors website provided dates for options and my husband selected Thursday and Friday. There was nothing about Monday May 19th. Also, when I actually received a call back I was told they had four days to complete order. When I had spoken with Select Home Warranty, they informed me contractor ( appliance in motion) had 2 days to complete order. Original date order was submitted was May 13th 2025!! So who should we believe Select Home warranty, who after reviewing facts cancelled Appliance in Motion to come to our home and began looking for new contractor or Appliance in Motion??

Service was extremely professional and on time. Service was completed through my home warranty, select.