HVAC reviews in Phoenix, Arizona

Our garbage disposal was making a loud noise because something in it broke. The Chas Roberts plumber replaced it. He did a good, clean job. He was on time and worked efficiently to get the job done.

Our Heat Pump was not heating and Blas came out on a Saturday and quickly found and fixed the issue! Blas was a very knowledgeable and friendly tech! We had the parts and service warranty so no fee for this visit.

E. Stewart is always professional and represents Chas Roberts in a positive manner. She is thorough and takes time to listen to all questions while explaining in detail. I welcome the follow-up calls. Going on 6 years and I’m a satisfied customer.

Our family had a great experience with our technicians Jacob and Diego. We had our sink replaced, along with a Hydrojet clog removal that returned full functionality to our kitchen. Both men were professional and efficient in the installation and repair. Would highly recommend!

Not sure about the quality of their work, but the quality of their driving is atrocious. I have seen their vans run red lights several times and this morning on 2/24/26 at 8:45 am they ran a red light at 19th Ave and Peoria and almost hit me and my daughter.

Cesar from Chase Roberts came over for the maintenance check on our furnace. He was very friendly and knowledgeable, he patiently answered any questions that I had. I highly recommend this business and Cesar to any of my friends who may need such business 👍! I always would like Cesar to provide us service again when we need it, because he is great in details and he is very honest 😀

I was completely ready to go full nuclear Karen on chase roberts. I have. Brand new system, liter is less than 2.5 years old for a new build, this was the third time it malfunctioned. Chase Roberts has done the installation, and both prior repairs, when I called, the dispatch rep, Natasha was very rude and combative with me, (hence only 4 stars). However thier redemption came from our tech Johnathan. He was so polite and genuinely wanting to help. He listen to my concerns and frustration very patiently. He proactively advocated with me on my Behalf with management. Everything was waived given this experience I will continue to work with them because they did do the right thing. I was very grateful they had the parts required and repairs were comepleted with a few hours. From my initial call for my appointment to repair completion, only half a day.

Chaz Roberts just came out to our house to fix our heating and air conditioning. It was a simple button that was touched and by mistake but the tech that came out David was excellent very kind and very explanatory as to what he was doing. I give five stars to them and I will definitely be using them in the future hopefully not too soon.🤗

We had a great experience with Chaz Roberts AC. Chris, our technician, was very friendly and knowledgeable. He answered all of my questions thoroughly and took the time to explain how the system works in a way that was easy to understand. It was clear that he cared about making sure I felt comfortable and informed. Excellent service all around!

Called Chas Robert's about a leak coming through our return air vent. This has been an on going problem. Service tech Rafy spent probably close to 90 minutes trying to figure out the issue. Got up in the attic to see if he could find leak in there. Could not see anything. Ended up sealing around AC unit on the roof. Gave me pictures of what he did. He explained everything to me that he checked out and sealed. He spent a good amount of time trying to solve the problem. I appreciated him and his time he spent here today. Thank you!

The Chas Robert agent KalebG was knowledgeable and professional in doing his job. He listen to my concerns and followed up on them. He gave clear explanation of what he did and answered all my questions. I definitely will call this company if ever I need additional assistance with my cooling/heating.

Our technician Aaron was excellent. He did a great job in his work and was very thorough. Did a great job explaining what he did and what he found. Thanks!

Have used Chas since my home was built in the 90s and they have always been a great value and quick to respond. All of the technicians have been great and easy to work with, explain any issues and answer any questions i have had.

We have had our home serviced by Chas Roberts since 2017. Today Benjamin came to service our equipment for fall. He was friendly, thorough, and respectful of the property. He explained all that he did and we are very appreciative. We highly recommend them.We have a warranty plan.

Great service, professional & knowledgeable. Had reverse osmosis filters changed. Also provided issue that could occur on water heaters over 3 yrs old. We were lucky he did as core pole was already disintegrating. Very happy with the service.

Called HVAC today as my heater wasn’t working and it’s the first time we’re using it. They came earlier than expected, resolved quickly the issue and were very considerate and helpful, asking if I had any other questions they could help with. In this day and age, great Customer Service is the difference from companies staying afloat or dying. Appreciate their timely response and resolution to the issue!

I am writing to bring to your attention an incorrect charge for parts and repair, despite my warranty coverage. During the repair technician's visit, they incorrectly stated that my warranty had expired, which is inconsistent with my records confirming that 1 am within the warranty period. The total invoice amount was $1801.11, comprising an $85 service fee, a $100 deposit, and $1617.11 for parts and labor. Although I was assured that a refund would be processed to my original payment method, I have yet to receive it.
Moreover, my unit remains unrepaired, and the technician damaged another part, the AC wheel housing the motor, and attempted to hold me responsible for the damage. The initial estimated repair time was two days, but despite the technician's visit on the 19th, the issue remains unresolved, and I have not received a refund or follow-up. I made three phone calls on January 23rd and was instructed to leave a message for the parts department. I am concerned about the company's business practices, as I should not be charged for parts and labor while under warranty.

Jesse from Chad Roberts, the HVAC service tech called to let us know he was on his way. Arrive at the designated time. He got to work and in about 30 minutes he completed the service requirements. I signed the completed work order and scheduled the next servicing. Very professional and kept me informed of his completion. Awesome job Jesse. Thank you!!!

The service rep , Misael(sp?), was excellent. I have a technical background. I found him to be very not just professional but really smart and excellent at articulating the work he had done. I learned from him. By far the best service person of any trade with whom I have interacted since I moved here ten years ago!

This is a bummer me writing this, but really feel the need to let people be aware of this company. I have never written a bad review in my life, but here we are.

We never had a chance with these guys, unfortunately, we bought a new build with Lennar and these guys were their choice to install the AC for our house. They have been nothing but horrible, always trying to charge us some trip fee to come out and diagnose their issues. Our house is four years old and we have already spent $3000 on our AC unit. First off the furnace itself was unlevel and water was collecting in the pan, come to find out the pan is right above our Master bedroom bed so if it were to overfill would’ve landed right on our heads, that’s very calming to know. Next, now it’s 9 PM on a Saturday and we are having to have our variable speed motor replaced just after four years.. Reach out to see if it’s under warranty and nothing but cost come out of their mouth, want to charge us another trip fee and then tell us you know what we’ll cover the trip fee. You guys just have to pay for labor. It would be nice to be able to live in our house for a full year without having any issues with the AC but I guess that’s not the case with any of Chas Roberts work.

If you have a choice, I would never pick these guys.

Dylan was nice and professional. He knew I was in the middle of work so he made an effort to go over everything as quickly possible. Very pleasant to work with.
Highly recommended!!