HVAC reviews in Phoenix, Arizona

I just want to thank you for quoting me a beautiful, jaw-dropping $10,000 for a simple repair that I did for $50.

Honestly, I had no idea I deserved such luxury.

I apparently qualified for the VIP Platinum Deluxe Ultra Prestige package, hand-crafted by enlightened monks, forged in the fires of Mount Doom, and personally blessed by the electricity gods. How exclusive!
And the price? Exquisite.
Nothing screams “treat yourself” like paying the equivalent of a semester of college tuition to keep your lights on.

I didn’t know I was living such a glamorous life, but thank you to this company for letting me know I’m fancy enough to require a four-digit commission check for someone.

I was with AC by J for years. They did major and minor plumbing and AC work along with system replacement. Since the change in ownership their service and gone down hill. They don’t keep appointments or delivery commitment. I don’t want to cancel my service plans during the middle of the period but I don’t see continuing. I gave them multiple tries and it was always the same. They missed the delivery mark, blamed the failure on system issues or me and then were contrite it trying to atone for the mistakes. These are nice people at a company that grew too fast.

Quick & efficient booking, excellent price, and fantastic service from our Technician - Caleb Benner! Caleb was on-time (and notified us prior to arriving), was friendly, knowledgeable, and informative. Highly recommend Any Hour Services, and we certainly will use in the future!

Scheduled an appointment on Friday between the hours of 1:00 and 5:00 p.m.. I was never contacted, even though when I called three times they told me that they tried to call me six times.That was a lie. I called up my cell phone service provider and asked them to provide me all the calls both spam related and normal between those hours and the service records showed they never called. That was just the first of many incompetencies of this company. Tried to have them reschedule it for Saturday morning between the hours of 8:00 and 10:00. At 10:00 a.m. I called them at 7:30 and I told them that I was ready for them. I was at the house, and they do not need to call me to confirm. I was there and consider this a confirmation. 8:45 rolls around, and I call in again asking them what the deal was. They said that the appointment was now between 8:00 a.m. and 10:45 a.m.. I asked them if they plan on pushing the appointment back further. They said they do not. And then they transferred me to a dispatcher. Dispatcher Voicemail was full. I called back 30 minutes later, and they said now the appointment was between 8:00 and noon. I asked them to cancel my appointment and I will go with their direct competitors. This company is 100% incompetent, and the reviews that you see are obviously fake. The AI chatbot is useless, DO NOT WASTE YOUR MONEY WITH THIS COMPANY. Do not waste your time. David Harvey, you should be ashamed of your employees and the general incompetence of your company.

Ricardo was fantastic to work with from start to finish! He took the time to understand my water needs and helped me choose the right softener for my home — no pressure, just knowledgeable and honest advice. The installation was smooth, professional, and neatly done. He walked me through how everything works and made sure I was completely comfortable before wrapping up, and followed up afterward to ensure all the details were in order. Highly recommend Ricardo to anyone looking for quality service and expertise!

We would like to commend your plumbing technician, Glen, for his excellent service. He replaced our electric water heater at our SCW home on Friday, February 6th. Glen kept the work area spotless, completed a flawless installation, kept us informed throughout the process, and reviewed service and maintenance recommendations before leaving. We are very grateful for his outstanding work.

We purchased a new unit in 2023 and have had multiple issues from the beginning. We have had numerous visits beginning at 3 weeks after install due to the issues. At every visit we have communicated that something is not right with this system but have continued to be told it is what it is. The last visit was due to no cold air blowing. We have now been told that there is a coolant leak somewhere and that it has probably been leaking for a long time given the unit was almost empty. I was told I would receive a call from a Manager and that additional testing will have to be done which will leave us without air once again. I have not received a call and have attempted to do my part to try to get a hold of someone myself and continue get the run around, being told I need to schedule without clear information on how long we will be without air again. No actual person I have been able to actually talk with has any answers. We paid an extremely large amount of money for this system that has had nothing but problems as well as paying monthly for their service program and would expect that I would receive better service or at the very least and returned phone call from someone that could show a little concern for this situation.

We love Any Hour! Today I had the pleasure of working with Umar and he is absolute delight! He is respectful, kind & knowledgeable. Made sure I understood what services he provided, the value of my membership and even changed my air filters. I would recommend this company to anyone & everyone! 10/10

Caleb was simply great. Diagnosed the problem and explained what was wrong in layman’s terms. Got the part we needed ordered and scheduled a visit next day to install the new part. Very professional , knowledgeable and personable. You should be very proud to have him as an employee

Marcus was very pleasant and took the time to explain the process and answer all my questions thoroughly. He found one small issue and took care of it right away. Impressed with professionalism and expertise. Very personable too! No charge today for our first inspection after install 9 months ago.

Want to thank Daniel and Kevin for their service. I have a 25ft. light pole in my yard and the bulb needed changed. I could not get anyone to change the bulb out because it is a very precarious climb with a 25ft ladder. But they both worked together to assure safety and they were able to change the bulb and my backyard at night looks beautiful again. They were both very professional and great to work with. Much appreciated. Jeff

Leslie was great! She showed me photos of my sad AC unit. Gave a clear estimate with options. I appreciate her knowledge and professionalism

My Ac broke and I founded any hour service, I filled in my information and within 30 minute, they confirmed my appointment for the same day and send leslie to my home to do a no obligation evaluation for a new AC unit, Leslie came by with 4 hours, she went into the attic and after 30 minutes or so, came back with her recommendation, Leslie answered all my questions patiently and explain in detail of the installation process, I can see she is well qualify and not just a sale person selling a product for a commission. she did manage to talk me into repalcing both AC unit instaed of just the broken one. I would recommend Leslie if anyone should have a need for a new AC. At the same time, the other AC company didn't get back with me for 5 days so they lose out on a $25,000 sale. Update 9-26-26 now I found my condensation pipe is draining from the top, it took four service call for them to fix it because during installation at the attic, the attach the top drain pipe to the bottom and bottom to top, the pipe was also sticking out two feet from the wall. Imagine they have to come out fourth time and the fourth technician to figure out the careless mistake, but since it's fix, I'm willing to overlook it. Now my new ac turn on with a loud band and I call them, they scheduled a tech to come out between noon and five and the technician left a message saying he is on his way at 3:30 pm but no show, I call the company this morning and they rescheduled for the technician to come out between noon to five pm, I rushed home from my doctor's appointment and waited the whole afternoon and, no call no show. I'm having serious doubts about this company. Seem like they are very good at the beginning but after they got the money, the truth came out, maybe BBB IS THE NEXT STEP. Update 9-27-25 after days of frustration, I happen to find Leslie's phone number and I'll call her and told her my dissatisfaction with the missed service call. She said she'll will take care of it and within minutes, the owner call and said he'll come out the same afternoon with a technician and take care the issue. I was sceptical but sure enough, they all arrived at the time they say they would, identify the cause of my concern and resolved the issues. I'm once again impress with their commitment to excellent. I'm changing their rating back to five stars. ITS VERY IMPORTANT FOR A BUSINESS TO IDENTIFY THE PROBLEM AND RESOLVED IT QUICKLY AND THAT JUST WHAT THIS COMPANY DID. I highly recommend them and praise them for their work ethic. Special thanks to Leslie stepping in, stepping up when I needed. Food job!!

We were lucky to get Kyle as our electrician!
Wow, what a great representative for your company! He does great work in a timely fashion, he’s friendly and knowledgeable- answered all of my questions, he was great! I’m so impressed I am going to sign up for your monthly plan as well.

When someone calls you for an electrician at ANY HOUR, make sure that you send Kyle for the job- I am serious, he’s great!

I don’t personally recommend this company. This is based on my experience with them, they came out to do tune-up and routine maintenance just once and they end up wanting to change my AC unit. My a/c is great! But this technician was looking looks to write on the report to scare us that if we don’t change it bla bla bla. Then a week after they want to almost replace my hot water heater. Same nothing wrong with my boiler. They just keep looking for something to make money money money. Technicians did some on the pressure in the my after that technician my shower wasn’t working the way before he came because I didn’t do what he wanted me to do on his findings on my hot water heater. Called the company and they can’t come right-away after their work. A/C by J was a good company now that Any Hour Service took over it will be SUCK! Not happy and not recommending this company ever!!!! He did something INTENTIONALLY on my water heater so they can make money. This company just want your money NOT FOR SERVICE this is not the company you want!!!!

Great price and amazing service. We had Jeff and he stayed late to get our water heater replaced. he was a super nice guy too. It was the best price out of all of quotes we received and included everything. Don’t even waste a minute with Parker and Sons, they’re a total rip off!

Me siento agradecida con este servicio de mantenimiento y reparación de aire acondicionado por que me brinda un servicio con amabilidad y profesionalismo. Gracias.

Had them come out to check our AC and the experience was great. Very friendly, knowledgeable, and thorough. They made sure everything was working correctly and answered all our questions.

I had contacted The Cool Saguaro to come in and check our AC unit because the motor was running even when it was off. Mr. Luis (the actual owner of the company) contacted us right away. Luis stopped by and checked it out. It truned out to be something that we were not doing correctly. 🤭. He was so friendly and honest to what needed to be done. Not that we needed a tune up, but Luis recommended that usually its better to do a tune up every year so we have a good and clean air coming in, and we have not done one since like 4 or 5 yrs.. So we ended up doing an appointment for that.
Like I said before, Mr.Luis was very friendly and honest we highly recomend his company. You actually get to talk to the OWNER of the company!!!
Thanks alot Luis! We have found our future AC company to call.

I definitely recommend them if you’re looking for a new unit or even if you’re looking to get some maintenance done! Super easy process on everything and Luis is a great guy overall!

Luis with Cool Saguaro Air Conditioning and Plumbing is truly a rare find. He's honest, knowledgeable, and genuinely cares. After another company suggested replacing my entire unit, Luis quickly found and fixed the Freon leak in my attic for a very fair price- and he even caught another issue others missed. It's refreshing to find this level of integrity. Highly recommend!