HVAC reviews in Phoenix, Arizona

Alien AC has been amazing since our move to Arizona. They installed a whole new unit in our upstairs, repaired the unit downstairs, and when our heat went out this morning, they talked me through how to re-program our thermostat over the phone. Pricing has been upfront, clear, and fair. Chris and the guys are great to work with. Customer service is just great! Definitely go with them if you need HVAC work done.

We highly recommend Alien Air Conditioning. It is a first-class company with very knowledgeable technicians, all of whom provide exceptional service, and are detailed and professional. Jeremy performed the service for us this time and he went above and beyond; he was friendly, courteous and considerate. Five stars all around!!

We have used Alien Air for many years & find them reliable, honest & professional. Never try to push any additional product or upgrade items, which I have found with other providers.
Jeremy & Jameson, the technicians were on time & very customer service oriented. Will continue to use them & highly recommend them.

This is now my go-to place for my AC work. After having four techs and four parts replaced, they still couldn't fix it. I called Alien and they diagnosed the problem quickly, drove to the distributor to pick up the part, and installed it. It's working great ever since. Jeremy told me some things about my filters and air flow and didn't try to sell me anything! Nearly unheard of. I love that they don't work on commission, they were more interested in solving the problem than trying to upsale me on various items. You won't regret calling them!

Yesterday I called Chris in a panic. It was 116 degrees outside and my air conditioner stopped working. I put in a call to Chris, knowing that on a day like this he would be so busy. In a short time he returned my call and said he would be here soon. Chris at Alien Air has been my go to for over 10 years. I know that no matter what happens, Alien Air will handle it competently. I never worry about the quality of Chris’s work, it is exceptional. He replaced a unit in my last home, so I am comfortable knowing that whether I need replacement or repair, I am in the best hands. Thank you Chris

I have been a customer of alien air for several years now and have been extremely happy with their service. Most recently I had a routine service appointment scheduled and both the company and the individual repair guy called me the day of to keep me updated on his arrival time. He was punctual and polite and knowledgeable. He was happy to answer any questions I had and explain what was being done before he did it. Overall, great service for a reasonable price!

Update: Jeremy was here today to do a indoor and outdoor coil cleaning. He called ahead to let me know his arrival time. He performed the cleaning efficiently and communicated what was being done well. He also double checked my gates before leaving to make sure my dogs wouldn't get out.
Very happy with his service today!

We had 2 companies come over and diagnose our AC issues: Incorrectly, and with a very high repair estimate. Gave Alien a call, they scheduled and came within a week of the call ready to repair and after a very brief examination we able to determine the actual issue, were able to perform the repair and were on their way for a fraction of the time and cost estimated by other companies. Highly recommend.

We have used Alien AC several times now for our annual AC cleaning and check-up, as well as for duct and platform sealing. They have always been responsive, very fairly-priced, friendly and done quality work. One of their techs, Jeremy, in particular has been fantastic. (Request him if he's available!)

Also, although our AC units do not yet need to be replaced, I called several companies for estimates, and Alien's was by far the best. Definitely worth keeping them in mind for new installations, too.

Every time I interact with Alien Air my faith in the industry is renewed. Today Jeremy called to let me know he was on his way and when to expectt him and he was right on time. Very professional and thorough. Ran diagnostics and tests to find the problem. Performed additional inspections as well, basically he went above and beyond on this service call. Additionally he didn't try to sell me something I didn’t need or try to scare me into buying something (unlike other companies). You will never go wrong hiring Alien Air.

First time homeowner here and I had no idea what to do regarding my AC. I reached out to Ailen Air Conditioning and Heating and spoke to Chris.

Chris was very friendly over the phone and came out the next day to see what wrong with my AC. I dreaded with the thought that I would have to replace my entire AC, but Chris reassured me that my AC is pretty much new and under warranty.

Chris was able to figure out that the blower fan went out and some small maintenance issues could be fixed if I liked. He never tried to oversell me on additional things which I greatly appreciate.

Chris and Jose came out the next morning and was able to replace the part and fix some small issues including replacing an old thermostat for me just like I requested. I will defiantly be using Ailen Air Conditioning in the future for any maintenance.

They were very fair with the pricing. Thank you, Chris and Jose. I’ll be recommending this company to all friends, family, and neighbors.

Alien Air takes care of you! Jeremy came out and got the story from me about how my A/C was acting weird. It worked, but only sometimes and couldnt keep up. I usually check everything I can myself until its beyond my capabilities. Well Jeremy verified everything I had checked myself and then ruled out a few more things but turns out the compressor is taking a dump...

But I'm thankful they got recommended to me. I greatly appreciated his thoroughness, professionality and knowledge on the matter. I will be using them for my new A/C for sure.

I highly recommend them!

Thanks Jeremy and Alien Air

Jeremy and Tony were fantastic when fixing our AC. They were professional, clean and efficient. Our whole family has used Alien Air because they are very reasonably priced and a fantastic value compared with some other well-advertised businesses. They are very trustworthy and I would refer them hands down!

Catching up on preventive maintenance for our rooftop AC unit. The Alien AC representative, Jeremy, was professional, efficient and provided the necessary maintenance to refresh the performance of the AC unit. He courteously reminded us that our annual maintenance agreement had expired and offered a renewal discount if we continued our contract. The best outcome possible on this visit was some savings and the continuous relief from the heat provided by our AC. Alien AC walks the talk. We’re 100% satisfied with their work, their team of AC professionals, the office and customer support. Friendly, thorough, professional service and customer satisfaction is priority one at Alien AC.

I have been serviced by Alien A/C & Heat for the past year and from my initial call, I have been VERY impressed with how quickly they responded and how quickly they resolved my problem!
Today, Jeremy contacted me for my scheduled simiannual A/C check up and cleaning. He also called to let me know he was about 15 minutes away! When he arrived, we conversed regarding any issues I may be having with my heat or A/C, then he explained what he would be doing on my roof. When he was done, he showed me pictures of the before and after cleaning...that was impressive! I was very impressed with Jeremy's professionalism and patience regarding my few questions.
I HIGHLY RECOMMEND this locally owned and operated business! They are honest and very knowledgeable folks.

Alien first responded within a hour of my call when my home warranty couldn’t find a tech until 5 days later. Chris not only replaced my upper fan blower motor, but did a thorough inspection of the entire HVAC system. I was sent an email with my identifying info and a view of every part he checked along with recommendations and costs. We scheduled another appointment to do most of the recommendations. He was on time. His colleagues were as thorough and professional as he is. The entire Alien team is phenomenal! I highly recommend them!! Oh and the team actually vacuumed my home when they were done.

I can't say enough good things about Mike and his crew! We recently had an issue with our AC, and another company tried to scam us by insisting we needed a new unit that would cost $8600. Thankfully, Mike came to the rescue. He thoroughly inspected our system and assured us that a new unit wasn't necessary. Instead, both of them expertly fixed the problem, saving us a significant amount of money. Mike's and his crew honesty and professionalism are truly commendable. Highly recommend his services! If anyone deserves a raise, it's Mike and his crew. Thank you for your excellent work! Thank you for being so honest. God bless you both.

Jeremy is hands down THE best technician! He has saved us on multiple occasions when our AC has stopped working. My daughter and I live in an older home built in the 50’s. The original metal pipes are still in our home and of course have a tendency to rust and clog the drain pipe. He knows exactly what to do to get our problem pipe clear and back on track to having cold AC blowing. Jeremy calls beforehand to verify your address and gives an estimated time of arrival which he has always been earlier than later. He’s very respectful of your property, doesn’t mind dogs, answers any and all questions you ask of him, extremely friendly and knowledgeable and very affordable reasonable prices. Jeremy and Alien AC are our go to AC company. Thank you Jeremy for keeping us cool on hot days!

Jeremy was absolutely fantastic! We needed our upstairs furnace worked on and Jeremy not only did the job, but also changed the air filter for us!

If you're looking for a company to work on your HVAC system, chances are you've googled a few different ones. Go ahead and stop now and just hire these folks!!

What a blessing Alien A/C was. Jeremy and his crew were on time, did what they said they would do, when they would do it, how it would be done and delivered on every aspect. A/C unit went out Wednesday AM and new unit, duct work, thermostat all replaced and working Friday AM just as promised. They were caring and professional, I could not have asked for more. Great small business I highly recommend. Thank you Jeremy Bowman and your crew.

Jeremy from Alien Air was absolutely fantastic! He was professional, knowledgeable, and honest throughout the entire process. He quickly diagnosed the issue we were having and resolved it quickly. It’s clear that he takes pride in his work, and we couldn’t be happier with the service we received. Highly recommend Jeremy and Alien Air for anyone in need of HVAC services!

Alien Air saved my air conditioner! When we originally bought it, it was not cooling our house fast enough and once it hit 108 or higher, it ran 24/7. After they sealed our air ducts and walls joints, and cleaned up the unit, our a/c runs half the time as it used to per day! Huge difference! Jeremy did a great job at our follow up appointment 3 months after completion of the work and everything is still running great!