Landscaping reviews in Surprise, Arizona

Citiscapes is the definition of what happens when bad workmanship meets worse communication.

We initially hired them three years ago to remove a couple of trees — somehow that turned into a full irrigation system replacement and front yard redesign. Big mistake. In just the last four months, we’ve had four different leaks. When we brought in a competent company to take a look, it took them less than five minutes to find the issue: Citiscapes never installed a pressure regulator, and they used cheap poly tubing instead of durable PVC.

Beyond the poor-quality materials and sloppy installation, the customer service is abysmal. I spent days trying to confirm a scheduled service visit — calling, texting, asking for a quote, trying to lock down a time. No one responded. The day came and went with no crew, no communication, no quote. I followed up again the next day and was completely ignored. Then, days later, they finally sent a quote — and had the audacity to follow up on it multiple times without ever acknowledging that they ghosted me. No apology, no explanation, just silence followed by a sales pitch.

This company is disorganized, careless, and absolutely not worth the money. Don’t make the same mistake we did — steer clear.

I had a brick planter built and I had 9tons of landscape rock delivered. All went great.

CitiScape provided excellent installation and more than efficient and exceptional repairs. When a major gust of wind damaged the two sails anchored Brayan came within 48 hours. He reattached the anchors and provided additional protection against strong winds. I would recommend CitiScape to any company or residential property. Thank you. You have earned a satisfied customer for life.

Wonderful company very customer oriented we used them to redo our backyard and they were prompt and efficiently would highly recommend them to anyone

After several contacts or attempted contacts with similar businesses in our area, we suffered through the usual results from our attempts. No return calls, missed appointments and if anyone showed up to give us estimates, sometimes the estimates never arrived, in spite of our continued efforts to obtain there. None of this was true here. The company rep showed up when he was supposed to, gave us advice about what may work for us, and agreed to hire them immediately. When it came time for the cement covering to be applied, it was done extremely well by a very courteous and friendly staff. We had asked for a stamped border surrounding the job, and they did that very well, and even applied the appropriate color using small brushed….while on their knee’s applying it. My wife and I had approximately 2,000 square feet done by them, and I would give this company the highest rating possible, in ALL categories. Reg and Sue Boucher, Sun Lakes, AZ.

We are so happy with the paver installation Citi Scapes completed in our little courtyard!
From the initial bid, to completion of the job, they were a pleasure to work with. We will certainly be calling them for our next project.

Kendall was very knowledgeable and professional both with his vision of my yard and actual outcome; I couldn’t be happier. I will definitely be using citiscapes again for further projects.
The first one was the removal of two trees in the front that were more of a nuisance than anything. While I was at work, they went to work on those trees. When I arrived home, I was speechless; I didn’t even recognize my own home.
Thanks again, Kendall, we’ll be in touch soon.

Kendall and his team have been outstanding to work with. From the initial consultation, project start and finish, they have been professional, communicative and reliable. I highly recommend!

This company was with us from beginning of project to the end. The results are beautiful! We are so happy with the paver walkway and the reduction of grass. Other companies were available but they were the ones who listened. Thank you for a wonderful experience!

Tyler and the crew did a great job of refurbishing our back yard space. The removed a sunken hot tub, regraded, added paver and fresh topsoil to about 500 sf of planters. They completed the work within a week and the price was very fair.

Thank you Kendall for making our vision come to life. Thank you Jeremy for leading an amazing crew. Cityscapes is an amazing company and very easy to work with. We will definitely be reaching out to upgraded our backyard!

Quick, efficient, clean & very easy to work with them. 90 day guarantee on plants, which is a necessity in our climate.

We recently had a new patio added to the backyard as well as stone and large flagstone for around our firepit area. Joey came out and helped with our design planning. He was to say the least very patient, knowledgeable and always checking in when our project was being built. Jeremy also was a big help with the concrete area another knowledgeable and informative person. Both crews were hard working and polite. Always cleaned up after the job was done.
I would most definitely recommend CitiScapes to anyone looking for great prices and a competent company.😊

Update 08-23-24 - The ferns that died were removed and replaced. Amanda, Stephanie and Jeremy's did a great job communicating every step of the way. Thank you Citiscapes for taking care of this.

Update 08-04-24 - several of the plants have died and need to be replaced that gave a one year warranty, now nobody wants to reply. Texted Kendall, no response. Emailed the company about this and nothing. Just left a voicemail. I’ll update this review once this is resolved. Hoping to get this fixed.

Kendall and Citiscapes were a delight to work with. We had work done and got other quotes from other companies but they provided the best design and materials for our front yard. They also took 3d images of the project and submitted the design to our HOA to get it approved. Highly recommended.

We met Kendall from CitiScapes at a garden show and hire him lay turf in our backyard and it was one of the best decisions we made. Kendall made the process so easy and the experience from start to finish was great. The entire team were very professional, courteous, and responsive. Stephanie and Sandra were in constant communication with us regarding the material delivery times, the work, and responded right way when we had questions. The job was on time, Jeremy the superintendent and Jose the crew leader did a wonderful job, our backyard looks amazing and they were both super helpful when we had questions. We highly recommend CitiScapes to anyone looking for good quality landscaping services.

The entire crew was great and worked their tails off getting a tough job done quickly. Cleaned up the entire area when finished. Very happy with everyone we have dealt with in the Cityscape Team!
Thanks for everything!

All of the team, from Kendall, Chris, and Jeremy were highly reaponsive. They sat down with us to plan our dream yard. Gave us pros and cons to what we want. Provided us recommendation based on their expertise. Their service is excellent and the work they performed was beyond our expectations. Their team was always on time, respectful and always cleaned up after. They even finisehd the project ahead of schedule. Even after the work was complete, they didnt just forget about us. We had some questions and they answered them, even came back out to the house to answer questions and make adjustments. I recommend this compant 100%

I hired CitiScapes to transform my backyard into a beautiful oasis. They did an amazing job from start to finish. They were very professional, courteous, and responsive. They listened to my ideas and preferences, and offered helpful suggestions and feedback. They completed the project on time and within budget, and exceeded my expectations. My backyard looks stunning and I love spending time there. From the owner Kendall to Victor and Victor, the knowledge and professionalism was top notch. I highly recommend CitiScapes to anyone looking for quality landscaping services.

We recently had the pleasure of doing business with the people at Citiscapes. We were on a tighter budget and Sean, our designer, was quite respectful of that fact. Ultimately, we did go over budget but Kendall presented the facts, the "what is" and the "what could be", and over budget was our choice. No pressure, just facts.

We watched quite a bit of the hardscape installation and came to regard the workers not as "tile guys" but as craftsmen. They were attentive to detail and created tight joints in the travertine with beautiful lines, curved and straight. It is tedious, heavy, and hard work, and they rose to the demands of a job well done with confidence.

We would definitely ask Citiscapes back in the future, no question.

Citiscapes transformed our blank backyard into a beautiful landscape.
The team, including Kendal, Stephanie, Jeremy, Jose and his crew, and Tony, worked efficiently and effectively to complete the project within two weeks.
They were responsive, punctual, and made sure to incorporate our desired changes.
Attached are photos of before and after work completed

We had a great experience with CitiScapes! They came to our house to give us a quote on 02/16/24, and our yard was completed on 03/22/24. As you can see from our before and after photos, it was a major improvement!

Kendall (owner) came out to do our quote, and he was very helpful in providing suggestions and staying within the budget we gave him. Jeremy (foreman), Jose (crew leader), and the rest of the crew did a wonderful job on in the installation. Everyone showed up on time, worked hard, and produced high quality work.

They paved the way for our little family unit to enjoy our backyard in a way we haven't before. Thank you CitiScapes!