HVAC reviews in Tempe, Arizona

Service tech: Renee 9/9/2025
Excellent service, knowledgeable young man, very respectful of home, fast working & thorough . Noticed Renee cleaning as he worked whereby leaving my home spotless upon departure.

As for SERVICE EXPERTS TEMPE
Rates for plumbing repairs are outrageous. Fees & Supply charges are excessively above industry standards. Blatant customer RAPE if you will!!! Requested both quarter turn stops on kitchen sink replaced. Quoted $250. each. I refused knowing a quality "stop" (shut off) to be only $45. each. Shocked when quoted $1,500.+ for requested repairs when i anticipated $850- $900. I refused to pay quoted rate when quickly my fee was negotiated down to $1,100....still an overcharge. Hayes AC & Plumbing, with whom I have patronized for years, has been consumed by Service Experts Tempe, a company I refuse to ever do business with again. Business practices & charges are very questionable at best. Regretfully I did not see the many negative reviews before utilizing SERVICE EXPERTS TEMPE.
Buyers Beware!!!!

Matt was very professional and efficient. Explained every thing he was doing and explained concerns. He will need to come back out when a part comes in hope we have him again do our service. Very pleased with service.

Tech Mark Sabella did a great job tieing a hose bib into an existing pvc water pipe. The job was done fairly quickly and looks great mounted to our block wall. Clean up was great too. Friendly and professional service.

The service that I received was Five Star.
1) The on-line appointment request and confirmation was easy and the response was excellent.
2) The technician, Jason, did a Five Star job. He analyzed the problem and resolved it quickly.
3) COST OF REPAIR - Very expensive! I was in an emergency situation with a water leak on a sink water valve/stop. I felt a bit taken advantage of as I needed it fixed to avoid potential water damage to condo below me.

Later, I replaced the rest of my valves/stops (10 of 12) for 30% less than what I paid Service Experts to replace 2 valves.

I thought I was requesting service from a previous locally owned and operated company only to find out that Service Experts (not locally owned and operated) was the new operator.
Their appointment process and technician did a quality job, agreed.

Darell Edwards was on time today and provided us with great service. Explain his recommendations for us to install in the future. Thank you service experts for sending me a good tech.

Replaced two roof units. Was able to get the install done in the same week. Larry, Jeremy, Keagen, and Kaden come out and did a beautiful job on the install.

Unfortunately, Hays sold their company to this awful one.

The individual who came to perform the maintenance barely explained anything. He found an issue with my 8 year old ac unit. Then didnt discuss what is covered under the 10 year warranty.

Instead he pushed buying a new machine through their lease program and didnt explain that. Their ac unit rates are insanely high. I compared their rates to a neighbor who recently installed an ac unit with another company.

Im annoyed I purchased a maintenance plan with Hays and got stuck using this company. I wont be using them going forward and already called another company for a second opinion.

My advice is to stay away.

Darell did a great job today! He had to fix issues that were discovered in a home inspection. He explained everything and showed me the pictures. Very satisfied.

would have been a 4 star rating, however, it took a fairly long time to secure an HVAC appointment (7 workdays) which they canceled 15 minutes before the 12pm-4pm appointment window started (had canceled any plans for the afternoon) because a technician had called in earlier that morning (would have been good customer service to call as soon as the problem became apparent) and they were short help. They rescheduled for 9 workdays (plus 2 weekends) later denying my request to reduce that timeframe. Junior, the on site technician, was very accommodating, friendly, courteous and neat and took time to answer all my questions and to explain his work plan. He is a former Hays employee; I had recently purchased a new Trane HVAC system from Hays this past January and found them to be excellent. Sincerely.

Craig Mohr was awesome!! First time service experts came to do our PM. Wasn’t hesitant when I asked him to show me how to switch out the air intake filter. Profesional all around service. Will definitely have them back. On time and god communication between staff

Very happy with today's service call. Very fast proffesional snaking of the cleanout. Everything's working perfectly now. Helluva nice guy who explained everything he was doing and why he was doing it. I have no compliaints...

Had great service replacing entire ductwork at my home. Diligent polite and cleaned up all aspects of the job.
Danny, Keagen and Javier ate a good crew. I appreciate them, good job!

My technician Emilio Armas from Service Experts Heating, Air Conditioning & Plumbing provided exceptional customer service. I get maintenance on my unit twice a year and couldn’t be happier with this company. They are thorough, knowledgeable, reliable and not pushy. I’m happy to be their customer.

Both representatives arrived on time and presented themselves well. They serviced our two HVAC units quickly and efficiently, providing me with their comprehensive report verbally on site and an emailed report within 15 minutes. I will continue to use their service as they are professional and competent.

Irving did an amazing job swapping out our garbage disposal. He was professional, personable and efficient. If all the techs at Service Experts are like Irving, then you will always have a good experience.

Colin Bennett was excellent on communication and follow through. We needed new plumbing pipes, shut off valves and faucets installed for a new bathroom vanity. Colin was able to change his schedule to accommodate the person we had installing the vanity. Job was completed successfully. Thanks.

The technician was very friendly and seemed quite knowledgeable. From my understanding he found a small gas leak while flushing/servicing our hot water heater. We are seasonal residents so we are very thankful we have this service done on a regular basis.

Ruben did a wonderful job servicing our unit. He was quite thorough and skillful, explained each and every step and showed us photos for the areas which were out of our sight that he worked on. Very knowledgable with what he does, and made us very confident with the job he did. Highly recommended.

This is my 2nd appointment with Service Experts to perform the
6 month maintenance on my Goodman 3.5 ton and newish Trane 5 ton. Tech. Craig Mohr and Service Experts both contacted me to let me know he was enroute to home and he arrived a short time later, always a good sign. He appeared trained, experienced and competent in performing this work on both HVAC units, of different brands and of different ages/gases. I was happy with this work.

Rene did a fantastic job in finding our slab water leak. He addressed the issue and made the repair quickly and with no down time. He was prompt with the two visits. He got our new water tank installed quickly. He really thought outside of the box with the plumbing issue. It saved us from having to take out the bathroom floor! Thanks, Rene and Service Experts!

The Technician Colin was awesome, very kind and polite. We had a clogged sewer line with a clean out very accessible in the back of the building. They originally wanted $500 dollars which I thought was pretty high for 20-30 minutes worth of work. Colin called talked to his boss and they agreed to do it for $250 which was much appreciated. Trip charge was also not indicated when I first called the dispatch and scheduling side of the company did not mention anything about a $150 dollar trip charge.