Constraction reviews in Tucson, Arizona

Christian from Elite quickly diagnosed the problem with my garage door and corrected the problem. He was courteous and professional. Five stars.

Seems like things and services are always more than I expect to spend but on an old house I've come to recognize it's worth it. These guys came out we're very skilled I have a 35-year-old garage door that they found significant issues with but made all the necessary repairs did it quickly and it works like a brand new door I appreciate it

Jarod was very pleasant to work with. He knows his product and obviously has vast experience with installation. He was quickly able to analyze the problem I was having and offered me ideas on how to correct the problems. He then quoted me the cost for doing the repair work and installation so that there were no surprises.

I just had my other garage door spring and cables replaced this year at less than half the cost. I appreciate you showing up the same day but regret using your service as I feel taken advantage of. Basically ripped off. You sell me your cheapest spring at more than double the other companies charge. Plus they snugged up all of the bolts and reprogrammed a remote for me. I won't be back!

Johnny Sanchez was excellent in addressing all of my needs for my garage doors that were originally installed poorly 16 years ago! I've got new motors, springs and rollers. They just glide and are smooth and quiet!

Michelle and her Management Team took a frustrating situation (below) and made it right. I would not hesitate to do future business with Elite.

Ordered garage door over a month ago, and paid required deposit. After 4 phone calls I can not get a member of Managment to call with expected delivery or install date. Wish I would have called A1 who have in stock product! Don't waste time nor money with Elite.

The service technician was great, he was polite, courteous and professional. He explained everything to me and made sure I knew everything before he left. The price was great and comparative. 11/13/23 I had Johnny Sanchez come and repair my garage door, he was very professional, courteous, and polite. He explained everything he was doing and why he was doing it. Johnny was great I will recommend this company for any garage or gate repair, everyone I have dealt with have been very professional, courteous and friendly.

He came in a timely manner and was very polite and courteous. Did the job and then we discussed possible solutions for the future. He was nice to show me what he has in his home on his mobile so I have a general idea of what I can expect. Will definitely use them again in the future!

Technician Johnny Sanchez is very knowledgeable and friendly. He answered all my questions and concerns. Gave me all the information I need to make a decision on what kind of job I want to do. He was very helpful.

We don’t even want to give them a full star. We were extremely disappointed in the treatment we received by the service man “Johnny Sanchez”. He was rude and condescending and just kept saying our garage door opener wasn’t under warranty and I had all the paperwork to prove that it was. (For another 5 years more on the motor and 10 more on the belt) When I tried to explain, he wouldn’t listen. He just kept saying, “I’m not here to argue with you.” I tried to explain from our perspective and he wouldn’t listen. He just kept saying over and over…I’m not going to argue with you. It upset me. The least Johnny could have done was to offer to call and speak with a manager to try to sort things out. BUT he didn’t. I was so frustrated. I even had documentation and a persons name from the elite office in 2022 that said our warranty was in file and all Johnny said to me was, “There isn’t even a person with that name that works there.” Basically, he was calling me a liar. Johnny was so rude. He took his ladder down and threw it in the back of his vehicle. I said, “Aren’t you going to fix it?” He said, “There’s nothing wrong with it. It just squeaks and makes a noise you don’t like.” He got in his vehicle and sped down the street. THEN…to make matters worse…I received an email confirmation from the service call and he forged my signature that I was satisfied…which was a total lie!!!! I didn’t sign anything. Remember, he flung his ladder into his vehicle and took off in a huff!!!
SO…when I received the forged email…I immediately called Elite Garage Doors and asked to speak with the manager. I was told they would have to email them, and they would reach out to me. I waited 2 full days and I haven’t heard anything…so today…I called back again first thing this morning. Day 3 of being promised a call back. It is now 4:05pm and the managers are done at 4:00pm…so 3 FULL DAYS AND A MANAGER HAS NOT CALLED ME!!!! I owned my own business for over 20 years. This isn’t how you’re to do business. My recommendation…DO NOT USE ELITE GARAGE DOORS AND GATES!!!!

They were called out yesterday home warranty company. The first diagnostic visit was great, tech was friendly and seemed to go above and beyond. After this, they won't schedule a followup, have not returned a single call even after daily promises for over a week that they would call me back, and four different office people. It's been three weeks now since I submitted the claim and my garage door is still not fixed.

My technician, Johnny, arrived even earlier than scheduled time. He is exceptional with the repairs needed, highly efficient and personable. A true pleasure to work with. I requested him for the new door installation.

Jared was extremely professional and efficient. Did a great job in a very timely manner- would definitely recommend him and the Liftmaster gate opener.

Though I initially wrote a favorable review after Johnny Sanchez came to our house to address an issue with a malfunction of our garage door following a power outage, he had to return twice again because his "fix" did not repair the problem. He sold us new sensors, tuned up the door, but the problem we were having recurred. On his third visit, he told us we would need a new operating system, i.e., a new opener, which included sensors for which we had already paid but for which he would not issue a credit on the new system. He set up the remotes, and reprogrammed our cars, but did not ensure that the app that operates the system remotely worked and after several calls, directed me to speak with the manufacturer to resolve that issue. That was a 45-minute call and several trips up a ladder for me, an elderly woman. The app that was installed on my phone did not work this system, and after several attempts to contact the company about this issue and getting a credit for the duplicate charge and my time, they have stonewalled me. No one has responded despite several requests and I was forced to file a complaint with the BBB. They gave me no warranty information or registration for this new system, either, which I have also requested, so that I can register this new product with LiftMaster. I would not recommend this company.

A tech came for a follow-up visit to make a few adjustments to my new garage door opener. He was on time, very professional, knowledgeable and friendly. I would recommend.

Our technician, Nick, did an excellent job of identifying the problem with my garage door and explaining the necessary fix. He also explained future upgrades that I was interested in. He quickly repaired my door and demonstrated functionality. Nick was aweome! I would definitely use Elite Garage Doors again!

JONIE and Raul are magnificent! True professional, and so pleasant and their work is top of the line!

Jared was a great tech to deal with. Very professional and knowledgeable about what he do. Also, the best thing is all work done with smile on his face. I strongly recommend him for garage door repair.

I was originally given a recommendation to call Precision Garage Door, which was taken over a few years ago by Elite. Technician Johnny Sanchez came out, offered both a repair and a replacement estimate, no pressure either way. I opted for the repair and he was back on Monday to do the job. He explained what he did and how everything works. Very professional and personable. I would recommend Elite over a previous company which was more expensive and used high-pressure tactics.

This has nothing to do with workmanship and more with business ethic. I contacted this company to do some adjustments on my existing gates and install a lock, that it needed to be bolted or welded. I explained what I needed done and the system I used. I was told someone would be out tomorrow, so I called and rescheduled some work meetings for the next morning and took the day off work. I get a notification the following day that they didnt realize the service man had an all day installation, and they rescheduled me for the following morning. I told them I didnt think that would work for me but i would call back and let them know. So now I have to reschedule meetings again (making me look incompetent) take a 2nd day off work, but i do it because I would like the gates adjusted and lock put on. I call and agree to the appointment and explain again what I need and the system I use. I also ask if this is just an estimate, just in case because then I could have my son wait for them and i can go to work. She apologizes, tells me the service man called in sick, (now hes sick) and assures me that they usually work on it right away. So I take the day off so I can be there to make any decisions that are needed. The service man shows up on schedule and I meet him at the gate. He immediately, says they dont do work on the system I use. Now Im upset, not because they are refusing to do the work but because I told them several times and to at least two different people the system I use. They should have told me they didnt work on that system and I wouldnt have taken off work. The service man handed me a card and started telling me that the system I had was junk, “you get what you pay for, six months tops, etc.” Just condescending and rude. (The system I have is Ghost Controls and Ive had it for over a year and have had no problems with it except there is a 6 inch gap that I need adjusted) I gave him back his card and as he is bad mouthing my system he slipped in how much it would cost to use their system. I feel like this was just a way for them to get out and pitch their product not to do the work that is asked for.

We had been having off and on problems with the door since its replacement. We had them come out once and the tech tightened the springs, and we signed up for the yearly maintenance plan. The door started acting up again so I called. Raul was our tech, and he was amazing! Called to let us know he was on his way, updated us for the time. He arrived, we explained the problem and off he went. He was very professional, really knowledgeable about the door and opener, as well as very friendly. Fixed the problem quickly, then went on with the maintenance. He even found some wear on the wheels , but said it shouldn’t affect the operation of the door and documented that just in case. I really liked him and his work, and will ask for him in the future.