HVAC reviews in Tucson, Arizona

Not only did the tech change the part without asking or giving a price they charged me 517 dollars to replace my AC capacitor. This part lasted a week as they said it might due to my fan motor. the problem lies in the fact I got the identical part from the local ACE for 25 dollars!!! And it took me, who has never worked on an AC 20 minutes to replace.

They also quoted the fan motor repair at just about 1300 dollars, I found the part new for 300 and is about a 20 minute job as well.

They did leave us a nice quote for a new AC.. 28 thousand dollars!!

Bottom line get a second opinion, because it seems they will rip you off given the chance.

A wonderful experience overall! It was great to be able to schedule an appointment late at night for the next day! The called promptly when they were 20 minutes out and arrived right at our requested target time. Both gentlemen were extremely professional and knowledgeable. They diagnosed our AC problem within minutes and had it fixed in about 30 minutes - including a follow up temperature test to make sure everything was working properly! I couldn't be more please d and will definitely use them again!

Wildcat has been great to deal with on this huge investment project. Explanations and discussion of the equipment were thorough and helpful. I had a total of four companies out to make bids, and theirs was pretty much in the middle range, though quite comparable to others which seemed reasonable. Installation was done for two AC units in two days. So far I'm very pleased with the new equipment. Super quiet, really effective cooling. I'm very glad to have had Wildcat do this job!

Very pleased with all facets of the process. My 30 year old unit failed, and I called and a tech came out to troubleshoot right away within a couple of hours. Photos were taken so I could see what was needed. I was offered a couple of choices and went ahead and replaced the system since that's where we were headed. They provided a temporary cooling source for us which was appreciated. Jacob was awesome as were the guys who did the installation. They seem to be competitively priced. I feel I got a very good system at a decent price. I truly appreciate the customer service and fast responses. Thanks!

John Sr, John Jr, and Pedro did our replacement central air conditioner install and they were terrific. On time, polite, helpful, careful, they cleaned up, asked permission for everything, explained how the new thermostat worked, etc. --everything you'd want from professional installers.

Luke was great too. He did the initial diagnosis and quote, and he made himself available for calls at home and a followup visit when we had questions.

We'd highly recommend these guys.

I called and made an appointment for a technician to come out to the house. They gave me a window of 1-3. I waited and no one came. I called the company at 3:10 and they were apologetic. They told me the tech, Devon, got held up on a job and was unable to make it out. Maybe we should have received a call from him explaining the situation, but that didn't happen. Regardless, I rescheduled with them for the next day, my mistake in giving them a second chance, and the tech no showed and no called again. What a waste of our time. If I could give them 0 stars I would. Completely unprofessional, and unreliable. Very poor customer service. This company gets 0 stars.

I called to make an appointment and they were able to send someone the same day. Matt showed up in a timely manner and did a thorough checkup on my AC system. I was impressed with his knowledge of the systems and felt like he gave his unbiased opinion on the results of his testing. The price was also reasonable based on other quotes I received. We will use Wildcat Heating and Cooling again.

Wildcat representative/technician was very thorough and informative. Took his time checking all possible issues with air conditioner and spoke with me about same. I would recommend anyone with cooling issues to give this company a call. I was very happy with the work that (Luke) technician did on my air conditioner I look forward to using their services in the future.

The Wildcat team has been awesome to work with and even went above and beyond by identifying a plumbing issue that wasn't in their field of work. (Even recommended a plumber that was able to be here within 30 minutes to do the repair on a Friday in the late afternoon.)

After working with two previous contractors that put a VERY bad taste in my mouth with their bad attitudes and that caused expensive repairs to my house, it was a pleasure to work with the Wildcat team to FINALLY have everything done correctly and in a timely manner. Luke said they care about their company's reputation and their actions showed that to be true.

I have already recommended them to family and have no doubts that they'll have a good experience also.

6/22/2021 Just had wildcat install a new AC unit at our son’s house. Devon did a fantastic job. Always great service from Wildcat. Thank you.

Andrew did an excellent job, he quickly located our problem and everything is working wonderful. Always have a good experience with Wildcat Heating and Cooling. Prompt service, fair pricing. Will recommend to family and friends.

My HVAC finally bit the dust and needed to be replaced. Devin provided me with a couple different options as well as an optional fix that he could do if I wanted to attempt to get another summer or two out of the unit. I ultimately went with purchasing a new unit and I am very pleased with the choice. The service from Devin as well as the installers was stellar...which was greatly appreciated given the cost of new units these days. After comparing the bid I received from Wildcat with other companies, I decided that Wildcat was the best option and had the greatest value for both service and price. After the unit was installed I ran into some issues with my old EcoBee thermostat. Devin came out and replaced the thermostat ensured that the new system was properly communicating with the thermostat, he spent nearly two hours working through this. I will definitely be using them when the other unit on my home goes out. It's important to note for those who haven't received a bid on new units in the recent past - the cost of systems has increased by at least 30% over the last couple/few years...so when you read reviews regarding prices, keep in mind that there is a sticker shot regardless of the company you go with - especially if your going with a company that uses quality systems like Wildcat.

I had the best experience with this company. I called this morning due to my A/C not working properly and I was worried that they wouldn’t be able to see me on the same day since it was so short notice. The lady that answered said no problem that one of the service techs would call me as soon as possible, and soon it was. Devin J. called me and said he’d be there in an hour to hour in a half. I got a call probably less than an hour or hour at most saying he was here. Devin was great! He was a true professional, very knowledgeable and educated me on how things work as he was doing it. Sometimes techs lack customer manner where they just ask what’s wrong, don’t say a word, fix it and give you a bill. But not Devin, even in 100 plus weather (hottest part of day) he gave great customer service while fixing the problem. Just a great experience overall with this company but Devin was just truly the key factor that took this experience to another level. You can tell he loves what he does, just a great employee to represent this company. 5 stars all across! I recommend this company to anyone that needs there A/C fixed.

We had an ac freezing up. They came out quickly and knew the issue. Which was what I had expected with past dealings with industrial ones that have had the same problem at work. They got it up and running right until the part arrived to fix it permanently and were super helpful and up front about everything through the process. Luke was great. Highly professional, knowledgeable and helpful throughout the service and repair. Great company would highly recommend and will be going to for all of our heating and cooling needs. Joined their yearly service plan and would recommend to anyone owning a home. For the peace of mind of great maintenance and service. Plus good discounts for any issues that may arise and need repair or replaced. I've found on the business side trust in these types of repairs and service isn't the easiest to come by. It's refreshing to have such a great company and techs that we can for our home.

We had an issue with our AC unit leaking. Wildcat responded immediately and Devin did an amazing job in diagnosing and fixing the problem. The conoany is responsive, professional, and reasonably priced for the work they do. I recommend them to anyone looking for a good HVAC company.

We've used Wildcat twice and both times, they've been quick and professional. This last time, after cleaning our coil, there was an unexpected issue with it draining and they rerouted our condensation line free of charge. Devin did our work and took time to explain what was done and answer any questions we had. A good experience.

Devin performed routine inspection and maintainence on my two AC units which are under warranty. He found a partially burned wire on the capacitor of the roof top unit. He replaced it at no charge. Devin also provided a quote for a soft start installation for the big roof top unit. This will be necessary for our solar panel/battery to start the compressor during a TEP power outage. All went well and we are happy with Wildcat.

It looks like this business is closed; office space is vacant and their business phone is disconnected. They installed a $22K unit in March and performed excellent work.
I wonder what happened ? Anybody know ?

I purchased a new Lennox HVAC unit from Wildcat in 2017. The installation went well and the unit has worked well. I have used Wildcat to service the unit twice a year since then. However, Wildcat's service department has went down significantly. I have scheduled TWO service season checkups in the past few weeks and a no show for BOTH of them! I called the office to find out what was going on and was told I'd be called back to reschedule for the THIRD time but, that was two weeks ago and no call so far. I will be switching to a different HVAC contractor for my Spring / Fall system checks.

Great company! I have been with them for Years since they installed my HVAC system. Since then, they come here twice a year to check heating and cooling systems. Professional Techs who are courteous, know how to find the answers to potential issues and they always do the job just right!

Wildcat does not seem to be in business anymore. Multiple calls to schedule a fall system check-up were not returned in October, now calls to their phone number are disconnected immediately, and their office building at Swan and Pima is for rent. 😕

Previous owner paid $4500 for new mini split 1 month before we bought the house. Worked for 9 months with limited use (very limited filters are perfectly clean). Early July it ran out of coolant because brass fittings were loose/small leaks by outside compressor. I the owner had to pay for the new coolant at $350. Feel like if the company policy is to charge for something less than 1 year old with virtually no use or problems caused by the owner find a better company. This should have been free… maybe if it was I would have used them to work on my other main AC units. Devin Johnson however seems like a legit guy but the company needs a policy change.

Ever heard of an ac company admitting that the valves were loose post install causing a coolant leak then charging again for coolant 9 months later?