HVAC reviews in Tucson, Arizona

Breezeways is a company I would recommend to all family and friends. When I called the office a young lady named Sadie answered the phone very professional and kept a conversation going. She met all my needs and i was very satisfied. The tech Brandon was very friendly when he came to check my unit. This company is a 10/10 for me.

Brian our Tech was very kind he called in the morning to see if I wanted some coffee. I thought that was very kind.
He explained and showed me everything he was going to do. After they were done they cleaned up after themselves. Although they weren’t messy at all. We are very happy with him and the company.

These guys are awesome. About a year ago, I called them up for some issues, and they set me up on an Energy savings agreement. A low monthly payment that guarantees 2 services a year to keep it running smooth and waive diagnostic fees for 3 years, in case anything went wrong. I strongly recommend these guys as they are honest and on time. I never had to wait past their ETA. Thank you Breezeways :)

Ron was first rate in servicing our units during a period of Covid-19 social distancing. He was well protected as was I and we managed to keep our 2 meters in check. The service was quick, the review clearly presented, with no sales pressure. I've always been pleased with Breezeways.

Be very careful doing business with breezeways. They charged me almost as much as a new air conditioner to fix a three year old air conditioner that was just out of service warranty but still under manufactures warranty. They didn’t tell me about the fee until it was done. They sent me an estimate which went to my spam and I never saw. They seem to think that this constitutes an agreement to pay that. I allowed work to go ahead because I was verbally told by the technician that there would be a labor charge. Having not mentioned any exorbitant fees, I falsely assumed it would be a normal service fee. They bullied me into paying the bill in the end. I did business with breezeways for years and I’ve had bad experiences since new management took over a couple years ago. It is not the same business and I expect they won’t last long.

Professional, prompt and courteous. I needed an estimate they came out and did well! Pleasant in conversation, honest about the scope of the project. My only feedback would be when the technician gives an estimate, not to tell the customer that they charged a different price to someone else because the other party was obstinate.

Other wise acceptable, average professional service. 3 stars because I recieved good service as should be expected.

Shawn was amazing! He provided excellent service and was totally honest. He answered all our questions, sent us pictures, and did a great job! He is very knowledgeable and super friendly. I've been using Breezeways for over 5 years now and he is by far the best technician I have come across. Hope to see more of him in the future. Thank you so very much! Highly recommend this company!

Chandler was friendly, knowledgeable and he gave me a satisfactory estimate, but the best thing was he and Ray were able to install the unit within 2 days in the 90 degree heat in a reasonable amount of time. He also gave me lots of info and the booklets. Beyond that he adjusted all of my vents which I was unable to do. I appreciate the professionalism and was very happy with my service.

I am currently disputing the cost of an AC unit installed on my rental property in Tucson. The price was exorbitantly high - $10,500 - for an AC unit on a townhouse. I asked for an itemized parts and labor breakdown from Jeremy, the service manager and have not received one. The general manager is out of town, and I hope that my concerns can be resolved when he returns in a week. Feeling scammed.

Update 1/3/22 - The AC unit installed by Breezeways has caused our ceiling to leak under the unit every time it rains. They have sent a series of technicians who do attempt fixes with caulk which has never worked. It appears to have been installed incorrectly. Please stay away from this company. The owner has never contacted us and we have major ceiling damage.

I see this previous post I did:

However, I don't know the gentleman who serviced my HVAC but was very thorough.

Shawn was very thorough in his work and was very professional. He spent time with me explaining the root cause and even used color coded drawings to help me understand. He had to return because he didn't have the part, and still came by late after a long day of emergencies to get the job done on the day he committed to. Thanks Shawn! Best to you.

A year later, I have to say I LOVE this place. Unprecedented customer service. Thanks to your Tanya for helping with my thermostat over the phone on a Saturday and assuring that we were comfortable.

Fantastic and timely service! Our AC went out late one evening. I called Breezeways at 6am and was greeted by a woman on the phone who took my contact info, a description of the problem, and told me the on-call technician would be in touch soon. The technician literally called me minutes later and then arrived at my home by 7am! Junior was not only extremely personable and kind and tolerant to my 2 dogs, but he found and resolved the problem in under an hour. It was a connector gone bad. Junior offered me the website coupons for discounts on service and for being a new customer, AND waived the visit fee for signing up for one of the company maintenance agreement. I did not feel that he was trying to up-sell me. This was an offer, just like any company who is trying to create and maintain business. He offered it with options, and excellent customer service - it was a no-brainer. AC is too important in AZ to NOT have a maintenance plan! Thanks so much Junior, and the team at Breezeways - this is how service SHOULD be done.

During a routine maintenance visit, the technician reported to me that my indoor air handler unit had not been installed correctly. He told me that my existing unit was functional but was being stressed and was not as efficient as needed for optimal air flow. He set up an appointment the same day with a sales representative and we decided to install a new air handler. An appointment was made within a week and a crew of three worked to install my unit in one day.
This was a difficult and challenging install. I was pleased with the quickness and professionalism of all staff at Breezeways. My concerns were quickly and individually addressed by staff. I initiated a small additional change to the work order. No problem at all.
I highly recommend Breezeways for any AC problems. I enjoyed their personal touch and consideration of my needs and concerns. They were quick, knowledgeable, experienced efficient. Great experience!

Nice people!

Amazing service and dedication to every customer.

Great, friendly staff and the best techs in AZ!!!

Have come when needed and even on a holiday weekend fixed our air in the middle of summer thank you

Even though they didn't have what I was looking for they went above and beyond and found where I could get it. If they are this helpful for a non customer, you'd be lucky to do business with them!

James, Mark and Debra are fantastic. I got to work this morning and our heat was out. They were there in less than 2 hours and had us back in heat.

I called and they came out the same day to give me an estimate. They came out the next day and installed my new AC. Very nice and professional would totally recommend this company.

Dennis and Rick are the best. Saved me from a really devastating problem, which they turned into a manageable issue. Thanks to you, and my AC is working great.

My AC went out, they came the same day. Diagnosed the problem and they had the parts on the truck. Our house is cooling off right now. Excellent Professional Service!