HVAC reviews in Tucson, Arizona

I have a GE refrigerator that was leaking and service from GE. Couldn’t get here till the end of another week and a half! So I decided to go with a plumber and chose Chaz Roberts. They came out within two hours of my phone call, found the problem and fixed it! It ended up not to be a appliance problem, but rather a connection problem. My technician, NIELS, was professional, knowledgeable And skilled in the repair. So so so happy To have this problem behind me in a very timely fashion!

Always get great service with Chas Roberts. Had tech come out today for winter service and he was friendly, professional, and knowledgeable of my semi annual maintenance of system. Truly appreciate the tech explaining what he was looking for, areas of concern, and answering my questions. Thank you Chas Roberts

I've been a customer of Chas Roberts since 2022. New in town and my cousin fencing regimes recommended Chas for an AC tune up and was very happy. The following year, my 28 year old air conditioner died in July, and my warranty company was going to take 10 days to send sometime out. I called chas, they were at my house the next day. We went through replacement options by discussing my needs and they gave me a quote on Friday. Monday morning, on what would be 115 degree day, they were there installing my new AC. Which was $2000 less than I had expected. I became a member, they come twice a year for a spring AC tune up and a fall furnace check.
Fast forward to 2025 when I discover mold in my utilities closet, the result of a slow leaking water heater. I called and was on a tight schedule, Chas came the day before the remediation started to dismantle the AC. Once the remediation was completed, they came out the next day to reassemble it. They replaced the flooring of the closet for me without a request from me. I will be a Chas client as long as I own a home. Thank you!

Could not be happier with the customer service. New construction in north Tucson had noisy Carrier compressor unit. Worked diligently to resolve and consult with us over 2-3 visits. Also was missing an air return for an additional zone we spec'd with the builder. Their construction team (also great) came out and put in a jumper to resolve issue. Supervisor John and all rest of team: Eric, Austin and Issac are the best! Do not believe all the bad reviews of these guys. They were very customer-forward for us!

Jacob and his team were great. They diagnosed the issue and made the repair fast. I'll be using Chas Roberts for all my A/C needs moving forward

Andres was very helpful with explaining the heating/cooling system. My husband recently passed away and I had no idea what to do. The guest room got very warm and I called for service. My husband was very good w changing filters but did not get a chance because he became ill. Your service was prompt and I am glad we chose Chas Roberts for maintenance two years when we moved in. Again, thank you Andres.

Our service technician, Jacob, is phenomenal. He’s Very professional and listens to his customers concerns and always ready to answer our questions. He’s a great representative for this company. Thank you, Jacob for your outstanding levels of service!

They're always great, working with me to figure out the issues I'm having with both of my units. Got out here quick also, only a couple hours after I called, the AC is back up and running. Their lead came out today to verify everything was working good still, and they offer deals on system upgrades to make sure your HVAC is working efficiently. He was very thorough, and a nice guy. Highly recommend this company.

The AC was blowing unevenly in three bedrooms of our new home. Although they’re all on the same thermostat zone, our daughter’s playroom wasn’t receiving any cool air at all. Rueben quickly identified the issue and balanced the air distribution throughout the home. He even went above and beyond by taking photos of each vent and replacing our filters.

While the solution itself turned out to be simple, Rueben’s customer service was world class—his professionalism, attention to detail, and genuine pride in his work truly stood out. Because of this experience, we will absolutely be calling Chase Roberts for any future AC needs. This was five-star service from start to finish. Thank you, Rueben!

positive, good people and respectful.

Trying to get a quote, hopefully soon

Great products. Knowledgable staff.

I never been or used them but a driver on the free way cut me off several times and if they are that inconsiderate on the road, they'll never do any work for me. This is the truck that was so inconsiderate, I was the passenger taking the picture.

The installation was seamless, and the team left everything spotless in just under an hour.

Removing the A/C was swift and clean, leaving no mess behind. Impressive job!

The technician's efficiency in dismantling the A/C was impressive, completing the task in under an hour.

Having a portable A/C that suddenly stops working in the middle of a hot day can be a nightmare, but the technician brought it back to life swiftly. Within about 45 minutes, they diagnosed and fixed the issue, leaving everything tidy. Their expertise and friendly demeanor made the experience stress-free. I’ll definitely call them again for any future needs.

When I noticed my A/C wasn't cooling like it used to, I decided it was time for a professional check-up. The technician arrived promptly and was incredibly thorough, spending a good hour inspecting and fine-tuning the system. He explained everything clearly and even shared tips to keep it running efficiently. Now, the house feels comfortable again, and I'm confident the system will last through the warmer days ahead! Highly recommend their expertise.

Well.... service technician never showed up for the appointment. They never called during the 4.5 hours I waited. Why on earth would I want to schedule with them and be treated so. Go somewhere local.

Let me start off by saying, we are American home shield customers and every year since we bought our house, we have an issue with our hvac unit, and every year AHS puts us in contact with a poorly reputable company, that either doesn’t come out, or doesn’t fix the issue.

With that said, this time around we were expecting the same old thing , AHS will Make us wait 48 hours for contact and weeks for repair.

Wrong. David came out (a little later than we expected but still showed up and spent the necessary time diagnosing the system) and we were actually impressed.

If you’re like me and looking at the reviews- please don’t let the couple of negatives make you feel uneasy. As someone who runs a successful business myself, you truly can’t please everybody and emotions run high when you’re dealing with this AZ heat. David was thorough, our AC is still working great a couple hours after he has left, and we look forward to doing business with him in the future since we have an older unit that will either need more work, or fully replaced.

As someone who has a couple
Health issues that aren’t compatible with the extreme heat, and two kids with asthma, we sincerely appreciate David and his efforts today.

Went through American Home Shield October 2025 due to air conditioner not working. The service man came out told my husband he “rigged it to work,” and had to order a part and would be back within the month to finish the job. Multiple calls and emails to this company by my husband and American Home shield and no response. 6 months later and another call to this company this week by my husband and American Home Shield and this company did not answer again. Horrible company. Avoid this company at all costs. They will rig your system and never come back so it is on you to have to pay someone else to fix the issue when it breaks again. Avoid this company. If zero stars was available that is what I would rate this company.