Appliance Repair reviews in Little Rock, Arkansas

Both Brandon and Steve were prompt, friendly, competent and went an extra-mile in providing their service. They are the type of professional you hope to have service your appliances.

He showed up early, gave good tips, fixed my dryer and I was back in business in less than an hour! I had an amazing technician!

Beware of theft! They lied about the price of the parts needed over the phone when booking out technician. I gave them the model number and the serial number and got a full price for the parts we needed. The parts didnt change, the price did! I would not have booked a technician if I knew the parts were 10 times the price. When I called customer service about this, they told me nobody should have given us an initial quote for the part and that they quoted us the wrong price! but it was still my responsibility to pay the technician for his first visit ($145) even though they quoted the wrong price. This is absolute theft.

I was very very disappointed with this company. I had a sealed compressor problem with my LG refrigerator which a service worker was initially scheduled to come 10/23/24 but was rescheduled to 11/15/24 then changed to 11/1/24 and then rescheduled 12/7/24 without conferring with me. I had had this problem for approximately 2 months prior to my home warranty company assigning Sears to service my refrigerator. I accepted a cash buyout from my home warranty co and purchased a new refrigerator a couple of weeks ago. Today I received a call from a Sears tech to check out my fridge but I told him I didn’t need their service now. I later received several emails of receipt for service, form of accepted estimate of service with a signature that’s wasn’t mines, and a form of service performed which was nothing with a
signature that once again wasn’t mines. This is deceptive and unacceptable. I will never request their business nor recommend them to anyone else.

No one ever showed up at my home but asking for a rating. My rating is -0

The technician was polite and arrived before posted schedule and seemed to handle the repair attempt well.
Sadly (not his fault) this is the worst warranty service ever. I’ve been waiting for over 3 months and 5 visits (plus one where no one showed) and 3 different parts orders for someone to tell me what’s wrong & that it can’t be fixed. This is a clinic and I have been having to haul patient laundry out at great expense of time & money.
I have had to cancel patients on those days to sit waiting. And now I’m told I might get info on replacing it in the next 2-3 weeks! And you can’t talk to a real person.

Technician was AMAZING!! He showed up on time, very cordial and completed the repair.Sears it self is the worst. 4 reschedules and there us NO WAY to contact them directly. But you can get AI to respond. Sears want to do "collective" appointments and NOT warrany appointments as they don't make money on this type of appointments. I seriously hope this Technician finds another company who appreciates him!!

If I could give zero stars I would. This company is a complete scam. They took $400.00 from me, and as I received no service, I have tried repeatedly to get the money back, to no avail. They make it impossible to get a hold of a real person to speak with, and when you do, whatever they tell you they are going to do, it never comes to fruition. I have called over 10 times to try to recoup my money, and have gotten nothing but empty promises (since February 1). I believe that the company itself is a scam. The technician they sent out to repair my refrigerator did not have a clue as to what he was doing. I know this because I have since had my refrigerator repaired by a reputable company, and they said that what was wrong, was not at all what the Sears technician said. I can't believe this company is allowed to be running given the scams they are perpetrating on unsuspecting people. If I had done my homework before I never would have contacted this company at all. But because it was "Sears Home Repair" I thought it would be safe. Boy, was I wrong. Please get this company shut down before more people fall prey.

Raymond quickly got our fridge back up and running and for a fair price.

Explained everything very well and what my options were. Very professional!

This is an absolute fraud of a service. Charged me over $550 to take over a week and not fix my refrigerator. There is nobody to contact about this and all I can do is report the charge as fraud to the bank. Save your money and just buy something new.

The technicians (if they show up) are great. I would know as I've had to schedule FIVE different appointments over a month. The last two appointments have been no shows. You can't contact the company directly and speak to an actual person to resolve the issue. It's all AI responses. I would not recommend this company to anyone.

We had them out 4 times, 3 different technicians & finally this gentleman takes the time to really do what should be done to fix the problem. I'm giving him 5 stars for his persistence & excellent service.

Very courteous. Listen to the customers issues meticulously.

Couldn’t repair my dishwasher. I need a new one. He looked up how much it would cost for the same model for me.

He was friendly, knowledgeable, and quickly crafted a solution on the same trip!

It's so wonderful to get a competent technician. Clearly, he was smart, thorough, and took care of my dryer problem right away. Even more fantastic, I went online this morning and Dylan was here by 1:00. xoxoxox Couldn't be happier.

The technician was very courteous while he was here, but the ice maker is still not working. I spent $590 for the repairs, and the problem is still not fixed. I have another technician scheduled to come out on Monday afternoon. The ice maker is not making ice at all.

I have sent many messages about my refrigerator still leaking and got no response. The technician was nice but we have same leaking problems.

Dylan was professional and knowledgeable in diagnosing my broken dishwasher.

Very professional prompt and knowledgeable, explaining what he was doing. Company man trying to up sale me new equipment from Sears also explaining the importance of insurance coverage for appliances.