Reviews of local pros in North Little Rock, Arkansas

I’m giving a five star rating
for Pierce! He is the Plumber, that came out today and did above and beyond! The first two plumbers that came to our home ran a line and told us that we needed to add a clean out system to our property. They let us know that there was nothing else they can do for us until we got that installed.
Mr. Pierce came out on today, he pulled up both toilets as the other plumbers only pulled one. He found out that we already had a clean out system! We would have been out of a lot of money if he hadn’t took his time and serviced us with so much patience and professionalism. I am so grateful!

Zack and Glen have realistically given me about as good of an experience with a crappy situation as I could ever ask for. Both of them were extremely polite, thorough and understanding throughout the entire situation. I couldn’t recommend them more. I can’t say that I’ve had a bad experience with Roto-Rooter.

Update #2 8/21/25 - The work was done and completed on 07/16/25; however, I have found this company extremely difficult to work with regarding proper billing documentation. I have repeatedly requested an itemized bill showing a complete breakdown of all charges I paid, which is required for reimbursement from Summit Utilities (who has already accepted responsibility for the sewer damage). Instead, I was only provided with a partial receipt showing a $5,200 payment. The $349 I paid during the initial visit was deducted, but this payment is not reflected anywhere on the bill. Even though I have written confirmation by email, Summit’s attorney will not accept this as sufficient proof. Additionally, I was charged Synchrony document fees that were never disclosed at the time I applied for the card in June. If I had been informed that Roto-Rooter adds its own undisclosed fees, I would have pursued a different financing option, such as a bank loan or another interest-free credit card.

I understand from one employee that receipts are generated through an app, but that does not explain why a proper invoice on company letterhead cannot be created. If the company expects to be paid in full, I should be provided with the necessary documentation to be reimbursed in full. This situation has caused unnecessary hardship, and I find the lack of transparency and customer support unacceptable.

I have requested a corrected, itemized invoice on company letterhead that clearly shows all charges, including the $349 initial payment, the final invoice, and the document feels. Until this is provided, I cannot complete my reimbursement process with Summit Utilities. I thought I would get a call back after tehir weekly meeting yesterday because I brought this to a managers attention, but I haven't heard anything. I only wish their customer service matched the quality of their actual work.

Update#1 07/25: A supervisor did reach out and stated someone will come out the next day. A supervisor came out and started from scratch. He showed me where the problem was an gave me an estimate on the repair. I do appreciate this. Will update if we proceed with the repair.

07/25 -Worst experience ever. Garrett came out looked at the sewer line, said there was an obstruction, offered no proof. He told us it would be about 4k to get it fixed. Called the office multiple times with no help, no response from Garrett nor the supervisor I requested. I spent almost $400 and have no proof of anything. Why would I spend another 4k, if I can't get proof of the suggested problem.

Had a bust water heater on a Sunday night. From the time I called untill the tech arrived I was contacted and given updates on tech arrival, that was so appreciated. The tech came out, got the electric disconnected, water leak and drainage handled so there was no further damage. Next morning a tech was out at my home and a new water heater replaced. Such professional technicians and the call center staff are efficient. Thank you to all who handled my call.

Amazing service by both Mike and Taylor. Very professional while also personable. Taylor was our main service provider, and he went waaay above and beyond to get us up and running as soon as possible. He came over on a Saturday afternoon and worked in the wind and cold and dark until we could use our bathroom again. Then did the same thing the following Monday in order to complete a sewer line overhaul, including the installation of a new clean-out. We've used several different plumbers for previous jobs, but this was far-and-away the most positive experience we've ever had. Will not hesitate to call if and when the need arises. Highly recommend!

Had overflowing sewer backup in both bathrooms. Came out in 30 minutes on a Sunday. Very kind. Very efficient. Even worked with home owners insurance to address any home damage. Worked with property management team as well. Absolutely phenomenal 👏

On Friday at 3 p.m., we discovered that the service line connected to our house had busted, and with little kids at home, having water was absolutely critical. We called Roto-Rooter and they immediately stepped up.

They sent out an excellent technician named Buck, and he truly went above and beyond. Buck worked for hours, from the afternoon until about 8:30 p.m. on a Friday night, to make sure our family had running water for the weekend. He was professional, kind, approachable, and incredibly persistent in solving the problem.

He even made multiple trips to the store to get the right parts and never once acted rushed or frustrated. His main focus was making sure our family was taken care of and that we didn’t lose the entire weekend without water.

I can’t say enough about Buck and his work ethic. Because of him, our family had water that night, and that meant everything to us. Roto-Rooter is lucky to have a technician like him. Highly recommend!

I have a older toilet and luckily it was a easy repair. Technician was great and knowledgeable.

The plumber did a great job. and fixed both toilets within minutes.

Great and friendly service: Everything went well during my service visit. The technician arrived early, was very kind, thorough, and knowledgeable. My repair was completed in a short amount of time as well.

First, let's talk about punctuality! I My appointment was for 1 pm and Austin arrived at 12:58! I was super impressed. And, when I was quoted the work would take 2 hours, Austin was finished in exactly 2 hours. I appreciate punctuality, thoroughness, and strict attention to detail. Austin even got the water pressure on the hot side of my sink adjusted after he finished installing my water heater. I am totally satisfied with his work, and I would recommend The Rock Plumbing to anyone. Great service, fast service, and good pricing 👍👍

Professional, responsive. Would recommend and will use again.

Plumber provider for First American Warranty. As has been stated on all the low reviews he came out, made a VERY QUICK assessment then never called us back or made a follow up appointment or solution to fix the problem. We were out our warranty fee and no other solution in the works from either the warranty company or the plumber and it’s been 3 weeks.

Robert came timely and corrected our problem. He was great - very respectful, cleaned up his work and we are totally pleased.

Had issues with water heater. They came to check and were “done” in 10 minutes. Told me to wait 1.5 hours to check and if no change in water temperature to call them back. Called them to let them know the issue was not resolved. Instead of returning the same day since I had a morning appointment, they pushed me off for another 3 days. I called more than once asking to be prioritized since the problem wasn’t fixed. Ended up going with another company willing to come out and fix the problem the next day.

They were right on time and had the problem fixed in no time! He also gave us tips on how to avoid the drainage problem in the future.

Timely arrival, considerate service technician who explained what he did (two issues), and he performed the work quickly.

Great customer recovery!

I originally gave a not-so-great review of this company due to some scheduling conflicts, some inconveniences that resulted due to that, and a misunderstanding between myself and the company, but afterwards the owner Joe reached out to me and worked things out.

He lowered our bill pretty decently, and when they had to come out for a follow-up appointment to replace another part under the kitchen sink, they didn't charge us for it!

My service was very professional. Would recommend his service to anyone in need of a plummer.

Arrived slightly earlier than scheduled time. Diagnosed problem quickly, had to go get a part then fixed problem in a timely manner. Robert was polite and professional. Would use their services again.

I spoke with Joe on Monday he came out to give me and estimate on Tuesday his guys came out Wed morning to do the job. I haven't connected my washer yet but so far I am pleased.