HVAC reviews in Anaheim, California

What do you do when you are 1000 miles away in Colorado and your daughter calls and tell you the AC unit is dead? You call Nick at Albert Air! Nick came to the house Friday to check things out and confirmed we needed a new system (the 20+ year old ac unit had lost all it's juice). By Wednesday we had a new (Carrier, not some branded, no name product) 110,000 BTU single stage heat furnace (58PHY), (Carrier) 5 ton condenser 16+SEER (24APB6), (ADP) 5 ton high efficiency coil (C60A) and a (Honeywell) T4 Pro digital programmable thermostat installed and working all for a lot less than the other bids I received.
Nick was great, no sales pressure upgrade nonsense, no rip off monthly service contracts, just the quality products we needed, installed professionally and for a great price. He even went the extra mile to send me pictures during the install.
Will I use Albert Air again? You bet I will, in fact this is the second time I've used them. They replaced the 40+ year old system at my mom's house a few years ago and it's still running great!
Thanks again Nick!

It was a breeze to work with Nick over the phone and online to zero in on a system to replace my 34 yo FAU. It was agreed that a single stage heat pump was perfect for our needs and with solar and excess electricity, we now no longer pay for electricity, gasoline (elec. car) or natural gas for heating. This will accelerate the payback for the solar costs quicker than originally estimated. Nick's crew was able to knock out the job in one long day and still do it with professional quality. Thanks Nick for all of your help!!!

Albert Air is a courteous, friendly, local business with expert skills in locating problems, and planning reasonable solutions. All work was done well, and within the estimated time for the project. They were clean and efficient. They approached my duct repair with the kind of ease and competence you can expect from an experienced, responsible team of contractors.

I did a spreadsheet of 6 companies. Nick Albert was the best price for the Carrier HVAC equipment. But, most importantly, his company did a superb installation and follow through. The City inspector even noted the great job. Thanks for making the process easy.

Albert Air just added AC and replaced a furnace at my home, they did an excellent job.

Bid was competitive and easy to schedule.

Took two half days to install and everything works great.

Nick stayed to answer questions and demo the new system, including how to use the Nest thermostat.

Albert Air has been to my house to service my 3 yr. old Carrier Infinity HVAC and I have been satisfied with their service. Their technician, John, was very good and knowlegable. However, this time it's different. My house ac went out on Monday, June 24 at around 11:30 am. This was the day that we were having mid 90 degree weather. At 1:30 pm, I called Albert Air and spoke to Barbara. I told her about the problem and gave her the fault code that I was seeing on the thermostat. She told me that she will contact John, the technician and would get back to me as soon as possible. She also told me that they were very busy. Since that phone conversation and after almost two days, I have not heard anything from Barbara. I understand that it's the busy season for them but I was expecting for at least an update on my call and when they can come out to look at my unit. Unfortunately, I have not heard from them until now.

Additional info after owner's response:

It is true that when I called and spoke to Barbara last Monday, I was looking for a quick fix since the temperature in my house was in the mid 80s and knowing that the technician can't come out right away. Had Barbara told me that this issue cannot be fixed over the phone then I would have made a service appointment to get your technician to my house as quickly as possible. However, when Barbara promised me that she will call me as soon as possible, after talking to John, and never did, to me that is very bad customer service. I wasted 2 days in waiting for her call when I could have scheduled a service call right away.

The team at Albert Air did a fantastic job! I had used their services before to clean the coil within my old AC system and decided to return to them when a competitor quoted me a ridiculous price for an easy service (TXV replacement) after our AC stopped working. The Albert Air technician (John) arrived on time for the initial consult and confirmed that the quoted price was indeed astronomical and wasn't even going to solve our problem which was diagnosed as a leak within our antiquated R22 system which had lost nearly all of its refrigerant.

After brainstorming with John we were referred to the VP of the company (Nick) for an engineering assessment and ultimate upgrade of our system components to the newer refrigerant R410; I agreed this was the best solution since R22 will be phased out January 1, 2019. Nick took the time to listen to our concerns regarding air flow within our two story home and provided us fair pricing on upgraded components and improvements to the ducting within our home.

The team arrived punctual and ready to work over the course of the two days it took to install our new evaporator coil and condenser units. Our installers (Martin and Aurelio) were very diligent in making sure the job was done right and to our satisfaction. They were very ingenious in developing solutions that provided improved ducting to the second story of our home with virtually no impacts. These guys are phenomenal. I am so pleased with the care they took in developing solutions that work well.

I can't say enough how pleased I am to have upgraded our system and that I chose to do business with Albert Air - My local AC Professionals. You guys did a GREAT JOB and I can't wait to refer you to all of my neighbors and local family for their HVAC needs.

Sincerely,
Robert McLean

We are a repeat customer of Albert Air Inc. We had three rooms that needed a/c and heating put in. We chose to use the zone ductless systems. Their installers took 2 days to put them in. AND they left the areas cleaner than when they began the work. Thank you, again Albert Air, for your great work!

We recently had our heating, a/c and under-floor ducting replaced by Albert Air, Inc., of Fullerton.
Our old system had not worked well for many years and we were very concerned that we would spend a lot of money and end up having a brand new system that still didn’t work well for our home.

Nick Albert came out and inspected our home’s heating & a/c and explained all the possible options. John evaluated the under floor ducting and air flow possibilities. They were both great in explaining to us exactly what could be done to improve the heating and cooling of our home.
Once we decided to proceed, their crew: Aurelio, Martin and Miguel arrived as scheduled with John and Nick to start on the tear out and removal of all the old equipment and begin the installation. These men were neat, organized and thorough and during the 3-4 days of work were always polite, friendly, careful and willing to answer our many questions regarding just what they were doing, how things worked, etc. They also identified several deficiencies in our old system and corrected these issues in order to ensure a properly working system. They took great care of our home and left a clean work area each day.

Nick came by several times a day to check progress and update us and when the job was done showed us how to operate the new system.

As soon as the new system was turned on we knew we had made the right choice. The end result is a system that is blowing more heated air in places in our house that have not been serviced in years! And it’s doing it quickly and quietly. What a joy! We’re not ready to try the air conditioning yet but we are confident that it will be perfect, too.

Thank you, Albert Air!

Albert Air recently installed my Carrier Infinity variable speed heating and air conditioning system. I did my research prior to calling factory authorize dealers. But Nick was able to provide solutions and recommendations suitable to my needs. The Albert Air crew Gilbert, Luis and Hao was polite and respectful. They came on time and stayed late to ensure that the system is up and running. Nick made sure that I understand how to operate my new system. Everything is working well. The temperature and humidity is consistent all day. The Albert Air Team did a great job! Thank you! I highly recommend their services.

We chose Albert Air to install our new HVAC and are exceptionally pleased with the outcome. This was a complete makeover, old ducting was removed and a complete new system installed. It all went extremely well and we recommend Albert Air highly.
The level of service from Albert Air was exceptional. They showed up on time, everything was done per the schedule, the daily cleanup was great. Not only was the major work accomplished well, there were numerous little things that indicated a quality job. There were several minor fixes in the attic that were done; the outside unit was positioned so the trashcans could be moved past it (very tight fit), the inside of the return in the hallway was painted black to be invisible. In total, very impressive.
Nick, the project manager never missed a beat. He did the system design, pulled the permits and coordinated with everyone that was working on the job. Nick made the original estimate; the other companies that came out sent out salesmen, not a project manager. The crew: Martin, Aurelio, and Kyle were outstanding, and very pleasant to have working on our home.

These guys are great! Nick promised that he would install 2 complete systems in 2 days and he did do just that. They actually finished early. His crew left the house so neat and clean you could not even tell that they were there. The system works fantastic.

Albert Air does its job as expected, professionally, with great communication, in a friendly manner.
Thanks to that, I was able to go about my day as normal as possible without any added stress.
I have been very satisfied with their service in the past, with a partial system replacement and
about 4 service and repair calls, thanks John.
This time I had them do a full system replacement, using a split system with ducting.
Again, I was pleased with what Nick had communicated with me, and Aurelio, and Martin
had installed, that had gone so well.
Thanks Guys, I am very happy with the service, and would suggest Albert Air to anyone!

I am very meticulous in my research and in hiring someone to work on my home. Over 3 weeks I had received 10 different quotes on getting our 35 year old central air system replaced. Although Albert Air was not the cheapest quote received they were also far from the most expensive. The interaction with Nick, his professionalism and being an authorized Carrier dealer put them over the top in my book. I could not be happier with the end result. Nick and his crew were beyond professional, very communicative and extremely punctual throughout the entire process. I would definitely recommend them to anyone looking for AC work to be done.

Nick came to our home and gave us a quote. He explained the process to have a new Heating System & A/C installed. He called to let us know what day and time his installers would be out. Nick came on the day of installation and showed his employees where everything was and what needed to be done. They showed up on time and were very polite. It was the first time in a very long time that someone came to do work at our home and that they didn't damage something else.
I would highly recommend Albert Air Inc.

Albert Air did an outstanding job! The technicians were conscientious and professional. Really easy to have in the house. Nick kept me abreast of everything before, during, and after the installation. I’m so glad I found this company. They really go above and beyond. Needless to say, they have an excellent product (Carrier), too. The price was fair and the service was superb. I highly recommend them!

Nick Albert was courteous and professional. Nick thoroughly laid out all of my options and his installation crew was great. I would have no problem recommending Alert Air to anyone.

Great experience with Nick and his team. Nick's a straight shooter, provided great advice and did not try to oversell. I was very impressed with the installation of our new system and ducting and would happily recommend Albert Air to family and friends.

Greatest customer service. Gilbert and Lenny and Nick were absolutely nice very knowledgeable. They did my central air heating system and let me tell you it’s a game changer. They were very professional and clean. They picked up after themselves after they were done with the job. Very nice. This was a two day job and they were on point with the time and made sure everything was running probably. I definitely recommend them 100/100 percent.

Albert Air exceeded my expectations on every level of the project. I had Albert Air do an entire HVAC upgrade, including a full attic duct work replacement and the addition of three ceiling air vents. Nick Albert came out and began the project by making an assessment of my existing system. The three previous contractors simply looked at our old system and quoted a new system based on the technical specs of our existing compressor. Upon Nick's inspection, he found that the duct work was undersized for the compressor and the compressor was oversized for the layout and square footage of our home. Once Nick designed the proper system, he and his team showed up on time, were extremely clean, courteous and quiet. They spent a total of three days at our home. Each morning they showed up within the window of time they scheduled. They also laid down tarps to ensure our carpeting remained clean. At the end of each day, they cleaned up and left our home as they found it. Their installers are "company employees" who clearly model the values and customer respect attitude of their family-owned business. I received a total of three quotes. Albert Air was right in line with the cost of the other three contractors. I highly recommend Nick and Albert Air.

Very professional. A crew spent 4 days entirely gutting a very messy attic and installing all new equipment. They were on time everyday and the quality of work was exceptional, very detailed (clean install). Highly recommend Albert Air