Appliance Repair reviews in Bakersfield, California

The repair man came on time, and was very nice. He methodically inspected and diagnosed the problem with my fridge. Luckily he had the part in his truck and fixed it on the first visit. Thank you so much.

No personality. I felt he didn't want to help. At the first opportunity he saw to leave, he did. He said he'd come back in 2 hours. He called me almost 2 hours later but I missed his call because I wasn't expecting a call, I was expecting him to come back in 2 hours. This is the second tech thay I've had experiences with and both of them are just not professional. My dryer was not fixed.

Easy process, you didn't lock me into endless voice jail, thank you. Some to a live person who set me up, email and text was great. Service fit was cool, prepared and quick. Could not ask for a better experience.

My refrigerator stopped working, I called it in, and in a couple of days they sent their tech. Francisco to take a look. He explained everything, what was going on and what was going to happen.. within a week the parts where in and he was back to repair it. He did such a great job I honestly think it works better than when we first got it. He was so friendly it made the whole process easier. Thankyou so much .

My technician's name is Randy. He was very professional, polite and experienced. In My possession of Construction sites Superintendent, I am responsible for hiring and overseeing the work of General Contractors in most all of the trades. I would like to commend Randy for his stellar customer service, and for resolving the issue with my new appliance, a Whirlpool top load washer. So far everything is working well and that's one less thing on my plate. Thanks and a happy shout out! to Randy ! Good Job Buddy !
John Mejia

Subject: Complaint Regarding Unresolved Refrigerator Issue and Poor Service

Dear [Appliance Repair Specialist Customer Service],

I am writing to express my frustration with the poor service I’ve received regarding an ongoing issue with my Whirlpool refrigerator. For the past three weeks, I’ve been experiencing significant problems with the cooling system, as well as the freezer on top not working at all. As a customer who has purchased Whirlpool’s extended insurance coverage, I expected a higher level of service and professionalism.

Here is a detailed account of the situation:

Initial Visit by Specialist:
I had two specialists come to my home to address the issue. The first specialist arrived, and despite my clear description of the problem—including a possible compressor leak or another mechanical issue—he seemed unable to properly diagnose the problem. I specifically mentioned that the compressor might be leaking, yet he didn’t consider this as a possibility until much later in the visit. After wasting my time for nearly 45 minutes, he finally confirmed that the compressor was the issue, but only after I had pointed out the possibility myself. He assured me that he would open a ticket to order the necessary parts.

Delay in Repair:
Three and a half weeks passed with no follow-up, which is already an unreasonably long wait. Finally, I received a call informing me that the parts had arrived, and the technician would come to replace the compressor. This long delay only added to my frustration, as my refrigerator and freezer had been out of order for nearly a month.

Second Visit and Additional Issues:
When the technician arrived to replace the compressor, I was again disappointed by the lack of preparation. After only 15 minutes of being at my home, he informed me that he had forgotten to bring the essential refrigerant gas (R134a) required to complete the repair. I was shocked and upset—how could a technician show up for a job they know requires specific tools and materials, only to neglect bringing one of the most important components? This carelessness has resulted in further delays and wasted time.

I find it deeply frustrating that, despite multiple visits and numerous assurances, the issue remains unresolved. The lack of attention to detail, poor communication, and lack of preparedness have caused significant inconvenience and added unnecessary stress. I expect better service from a company like Whirlpool, especially when I am paying for an extended warranty that is supposed to cover these types of issues.

At this point, I request the following:

Immediate resolution to my refrigerator and freezer problem, with a technician who is fully prepared to complete the repair without further delays.

Compensation for the significant inconvenience and time wasted, including the extended wait times and multiple failed appointments.

Improved communication regarding the status of parts and technician availability.

I hope to receive a prompt response to address these concerns and a swift resolution to my refrigerator issues. Please understand that my patience is wearing thin, and I expect a higher standard of service moving forward.

My experience with appliance repair was fine. My technicians were great. I had Timothy. I think I had all of them in the area at one time or another. I had bought a new refrigerator in December of 24. Then by August I started having problems and issues. They've replaced ice makers. They replaced circuit boards. They replaced compressor. Now they replace coils and as a last Saturday. So far everything is running great. I appreciate Timothy coming out on his day off to try to finish it up so we're just praying that everything goes good so it's all covered under warranty and I didn't pay nothing so I appreciate their service very much

Robert did an amazing job repairing my washing machine. He was very kind, positive, and took the time to explain everything clearly so I understood what was going on. His professionalism and great attitude made the whole experience stress-free. I truly appreciate his help and highly recommend him!

Fast service and very reasonable pricing.

Great service, great communication. Highly recommended this company!!!

Awesome service! Would definitely recommend to anyone

Honest and punctual! This is now my goto appliance repair.

This is a top quality very professional company. I would recommend this company to everyone. Quick service and very knowledgeable 👍👍Kind and personable as well.

Wonderful experience from start to finish. Mike is a true professional. Highly recommend !

MIKE WAS PROMPT AND VERY KNOWLEDGEABLE ON THE PROBLEM OF MY REFRIGERATOR. HAD THE PARTS IN HIS VAN AND REPAIRED IT IN AN HOUR. VERY PLEASED.

The service was excellent! Mike was professional and did a great job of explaining everything, thank you, highly recommended

Mike knows what he is doing. Finds the right fix for the right price. He is on my contacts now - I will not use anyone else.

Great experience was extremely satisfied with the work. It was a pleasure to have Mike in our home repairing our frigerator.

Excellent service, Mike showed up earlier than expected, Dryer was fixed and off he went. I highly recommend Quality Appliance Repair,, Thanks

Came in on time, gave me an honest estimate. Had a repair that would of cost $300, he advised to just buy a new one in lieu of paying to fix the washer. I appreciated the honesty!

Worst repair company ever. Handyman has the worst attitude every single time he came out, I will never hire him ever again and I hope and pray none of my clients or any of my friends and family call this company. Awful awful awful!