HVAC reviews in Bakersfield, California

Peter did an excellent job servicing our system. He was thorough, professional, and made sure everything was running perfectly. Highly recommend this company!

04/05/2024 - After calling the number provided by monarch in their response, I was given an appointment. I took time off work and waited the entire day for someone to show up. I called around 3:30 in the afternoon to confirm I still was on the schedule. Was told someone would be out that day. Nothing. Not even so much as a courtesy call to let me know they had cancelled my appointment. When I called back in this morning I was told the technician cancelled the appointment because the individual who set up the appointment did not list the reason for the why they would be coming out. I called in this morning and was told the soonest they could be here was Monday. I now have to take additional time off work and hopefully Monarch shows up at some point during the day. How can a business like this still be in operation. TERRIBLE customer service.

04/02/2024 - This is the worst company I have ever dealt with. I have tried multiple times to get a call back from the managers, after the initial contact, nothing. I call on a regular basis and leave messages with no call back. My unit was installed Oct 2021. June of 2023 the unit began to leak into into my attic and down the master bedroom wall causing damage to my home. I have had technicians from monarch out at least a dozen times and all of them have stated that they cannot determine why it is leaking. Here it is approaching summer of 2024 and the unit still is not able to be used without leaking into my attic. I have a warranty covering all parts and labor, yet nothing is being done. I cannot use the unit I paid $13k for without it causing further damage to my home. I do not recommend using Monarch, ever. If I could give less than 1 star, I would.

Had out to fix my thermostat and check HVAC. My home is 52 years old. What they found was astonishing. The heat exchanger was black from overheating. The return was 1600 cfm and the supply was 1250 cfm. I was losing 350cfm in heat plus my duct work was was losing 10% into the attic. They are prompt, professional and knowledgeable, but very expensive.

Not the easiest or the best customer service. Too many people are involved and no one wants to do their part. I was scheduled for a morning appointment and I had to call to figure out what was the hold up. Come to find out the technician was scheduled for later on in the evening. I was frustrated since I was put on the schedule for an 8 am appointment. Even when my appointment window opened the technicians we're 3 hours late. My account has notes on sending a senior technician and they didn't do that, when I called the office the operator was no help. I felt like no one was willing to work with me, mind you i haven't had my ac system working for 3 days and it was going to be 101 that day plus I'm 9 month pregnant with small kids in my home. The senior technician never introduced himself to me and was saying rude comments when works my on my unit. If I didn't have a warranty for my unit I would went to another company to seek out services. This whole thing was a nightmare for myself and my children. I took pictures and video of the work that was done since it was not cleaned up and water was left behind. Not the best service at all. I have been a customer for 6 years and this has to be the lowest quality of customer service I have ever received and lack of empathy from this company. I would not recommend them at all.

I decided to have another vendor check my furnace before winter. Previous vendor didn't give me confidence that my furnace was ok. Monarch came in and inspected and took a lot of time going through my furnace. There were items of concern and pictures and videos what they found. Jesus called Vincent and discussed things of concern. The next day David and Joah did the work in the attic and checked things over before they left. Everyone worked as a team to get my needed repairs. Thank you Monarch.

Water heater installation was scheduled for morning and finished before lunch, the crew removed the old unit, handled all the disposal, and the new heater works great while they walked me through the maintenance schedule to keep it running efficiently for years

Called for yearly maintenance and was told I needed new duck work and another return because the size of my unit wasnt working for the size of home. Showing pictures and the "you're a nice lady, here's the deal I can give you" I was definitely over sold the work I needed. Do NOT trust the pictures shown to you! Get a second opinion. My unit now sounds loud like a motorcycle when it starts up and no one has answered my many messages left with an AI for this or drilling hole left in bedroom. Other numbers have been disconnected. They all seem very nice and cordial but please, please get a second opinion.

Monarch has been absolutely amazing with the new management team they have! They are informative and give you the tools you need to make the right chose when it comes to your unit and its longevity! No pressure and you are in complete control. Highly recommend!

Jesse came out today to change my filters. Did a great job helped me with my thermostat. I’ve got it out of program mode. So that I’m more comfortable with the system. Jesse did a great job.

Mr. Chrisantos was great, quick and very helpful in letting us know how things work and what's wrong. Monarch Air conditioning always has great promotions also! Highly recommend!

I had an inspection on AC/Heating unit not working. The techs were very polite and informative. Unfortunately, the quote I was given for the "band-aid" repair (not permanent) was $7,400! I had another company go inspect and they fixed the issue. I paid $850.00!!! Yes, issue had nothing to do with what I was told by Monarch. Guys, do your homework. Get second, third opinions if necessary. I will be recommending the other company 100%

Everyone was so friendly. When doing the initial inspection it was thorough and was shown videos of the results. There are plenty of packages available if you need anything fixed. All the people I walked to were very knowledgeable, kind, friendly, and treated you like a real person, which I find is hard to come by lately in businesses. I will continue working with monarch and recommend them to everyone!!

As a single mom, it can be stressful letting people into your home but my technician, Jesse, made me feel completely comfortable from start to finish. He was professional, patient, and took the time to explain everything clearly so I understood exactly what was going on with my unit.
I also loved that Monarch Home Services offers the opportunity to donate canned foods to help the less fortunate while getting your service done. It felt good knowing that taking care of my home was also supporting our community.
I definitely recommend Monarch Home Services and look forward to using them again in the future!

I had a great experience with Monarch Home Services! The office staff was super helpful when setting up my appointment, and my technician Sangeet was punctual, professional, and very informative. My AC had stopped working, and after a failed attempt by a family friend to fix it, I wasn’t sure what to do. Monarch came through the same day, got my unit running again, and made me feel confident that I called the right company. I highly recommend them for anyone needing fast and reliable service

Our a/c suddenly broke down in the middle of July and they responded within 30 minutes after normal working hours. They were so nice and professional. They explained what was wrong. They had the parts on hand and fixed the problem right there and then. Our a/c was up and running within the hour. Great service.

If you want the right services done by the right people, you’ve called the right guy. Quick, and he explains exactly what he’s going to do. This is a team my family and I can rely on. Especially in kern county where we need it most. Call “On Call heating and air conditioning” for all your HVAC needs, they’re trusted and I second any good review!

My mom's heater stopped working. It was freezing. We called many numbers on. Friday night and left messages. Saturday rolls around still no return calls. We had all transformed into Popsicles in the dead of winter in Tehachapi. So I googled heating and air for Tehachapi. I saw multiple great reviews and called, on the very first ring, the owner answers, asked the problem, after we explained he said he would send a crew between 1 PM and 6 PM. The most well mannered young adult men (Joseph and Ceasar) were here at around 2:30 pm.
They evaluated the problem, called the owner, he called and explained everything. They made it painless. They also threw in a free maintenance.
I cannot say enough how grateful we are. Thank you to On Call Heating And Air!

Ac stopped working. Called the number and they were here very fast. Within the hour. Much appreciated

Great company and service..really professional and showed up on time..and got the job done!!!Rudy and Dylan are best in Bakersfield keep up the good work out there fellas.👍🏿👍🏿

Quick service and very professional. Definitely will call them again if any problems

Awesome work. Always willing to go the extra mile to get me back working. Even in the late hours. Thanks again.