Appliance Repair reviews in Burbank, California

I reached out to LG because there was water leaking after we replaced the filter. Shortly thereafter, I got a reply about how to fix it. When we couldn’t fix it ourselves, they scheduled a time when the technician could come in. Today, there were two technicians who came and one of them is ZS Zhirayr. They both fixed the issue so quickly. I also asked how to do it myself next time, and they showed me. I’m just so satisfied how LG and MGR Appliance Repair quickly fixed my filter problem. Thank you.

Another great part is I didn’t pay anything because it’s within warranty.

I must report two (2) issues that negatively impacted the service experience and led to a four-star rating: I appreciate that the technicians were professional, polite, kind and quickly resolved the issue with our washer.

However,

1. Mud Tracked Indoors: Despite our home being a "shoes-off" environment, the technicians tracked dried mud from their shoes indoors. I was unable to ask them to use the disposable shoe covers , that we supply for personnel, before the dirt was tracked in.

2. Cigarette Smoke Odor: A strong odor of cigarette smoke was noticeable on their clothing and person. And the smell was mingled with general body odor and cheap deodorant that was not masking the smell, but added a certain depth to their odor.

The odor was strong enough that it irritated my throat, and I had to air out the home and run an air filter to eliminate the noxious fumes.

I believe that these matters require management attention. Again, the people were nice, and performed their job well. This is not neglect on their part.

Technicians should be provided with clear training and company policies respectfully entering and working in a customer’s home, including hygiene and adherence to reasonable requests such as using shoe covers.

I hope management will promptly address these issues

Sincerely.

Arnak was our technician he was great! Did an amazing job fixing all our issues definitely recommend him for your washer repair! He was super professional and helpful. Took his time finding the all the issues and repaired them, Was super nice to my sons as well, definitely worth calling them for your repairs needed. Arnak 1000/10 technician!!

AB from MGR Appliance Repair came out at 7:00 a.m. on Christmas Eve and fixed our LG ThinQ refrigerator—above and beyond service! He replaced both the compressor and the ice ball maker, and our fridge is now working like brand new.

What truly set AB apart was his follow-up. He checked in with us via text over the next two days to make sure everything was working perfectly and that we were completely satisfied before closing our ticket.

We could not be happier with the excellent service we received, especially at such a critical time during the holidays. Professional, responsive, and genuinely caring—highly recommend MGR Appliance Repair and their technician AB!

Very frustrating experience with MGR Appliance Inc. My appointment was canceled on two different occasions. (My original appointment was canceled) The first visit was also misleading.that based on my problem description they might be able to identify the issue and possibly repair my refrigerator in one visit. Because of that, I took time off work to be home. When the technician arrived, he said he was only there to diagnose the problem and that it would take another 3–5 days before they could come back to fix it. The second time, no one even notified me — I had to call them myself to find out my appointment had been canceled told me they couldn’t make it to my appointment due to a scheduling error and the technician being too far away.. After wasting multiple weekdays and a Saturday and dealing with repeated cancellations, this shows very poor scheduling and communication. Customers shouldn’t have to take time off work just to be canceled on and left waiting. Very disappointing experience.

I contacted MGR 12/15/25 for repair of my 5 year old LG clothes washer and received a text response right away. An appointment was made for Tuesday (today), between noon and 4:00. Two technicians arrived slightly after 2:00 preceded by a text letting me know their arrival time (less than 15 minutes). The technicians got to work right away and after several minutes were able to determine it was a drainage pump that needed to be replaced. A few minutes later that was done and no more awful noise! I will be happy to use their services in the future.

⭐️⭐️⭐️⭐️⭐️ MGR Appliance & Repair — Absolutely Outstanding Service

After dealing with almost two weeks of frustration trying to get my Maytag top-load washer fixed through Lowe’s warranty, MGR Appliance & Repair was a breath of fresh air.

For some background, my washer is only three years old and had been working perfectly until it suddenly started shaking violently during spin cycles. Lowe’s first sent out Residential Tech Services Appliance Repair out of Chino, and they were hands-down the worst company I have ever dealt with. They completely misdiagnosed the issue, replaced parts that didn’t need replacing, and left us with the same problem. A second company came out and, while polite, still couldn’t figure out what was wrong.

Finally, Lowe’s connected me with MGR Appliance & Repair, and from the very first call, the difference was obvious. Their communication was excellent. They actually took the time to ask detailed questions, review videos of the problem, and diagnose the issue before even coming out.

They came out on a Saturday, spent over two hours on the repair, and fixed the washer correctly. They didn’t just patch the issue — they replaced multiple components and essentially gave me a washer that feels brand new. It now runs smoother and quieter than it has in a long time.

The technician, Levon Manukyan, was outstanding — professional, knowledgeable, polite, and incredibly thorough. You could tell he actually cared about getting it right, not just rushing through a service call.

I can honestly say MGR Appliance & Repair is the most professional appliance repair company I’ve dealt with. Five stars across the board. I would absolutely use them again and highly recommend them to anyone needing appliance service.

If I could give this company zero stars, I would. There were so many red flags from the start. The final straw was when we found out that a part we had been waiting for on back order according to MGR Appliance, was never EVER on back order. On 1/5/26 we reached out for an update and they said it was still on back order and no timeline on when we could get a working refrigerator again. On 1/7/26, our repair ticket was closed by MGR. they said they can’t get this part and that we need to contact our refrigerator company for further assistance. This repair ticket was originally opened in 11/29/25 due to no ice coming out of the dispenser and no water coming out of the chute. That’s it. We went from 12/20/25-1/10/26 without a working refrigerator! All because their technician decided to replace parts completely unrelated to what was needing replaced. Our refrigerator/ freezer was working fine before he decided to break our refrigerator. This happened right before the holidays too which made things even more stressful. I’m a nursing mother and I had breastmilk along with other groceries purchased the same day they unknowingly broke our refrigerator. Not only did this company shower zero remorse, or take zero action to make this right but they continued to make us wait for so long with no end in site. They absolutely ruined our holidays. The lack of communication was very disappointing. Getting ahold of them was frustrating to say the least. I don’t get how a repair company of this magnitude, with multiple locations can’t seem to make sure their customers are happy. It’s simple and it should be the #1 priority for any company. Lastly, I’m half Armenian so I can say this but for a company that is comprised of mostly Armenian people, I’m saddened that I was not treated like family! My family was completely disregarded and treated as yet another repair ticket. There is no place for companies who treat paying customers like this at all. If you need repairs of any kind, do yourself a favor and stay clear of this company. They will only make things worse. I will be filing a complaint through the BBB.

One of the best experiences with appliance repair company. The tech was very professional and wasted no time in fixing my LG Double oven was not heating up. Parts were ordered and had them installed in 2 days. Thank you for making this experience very pleasant. Will absolutely do business with you guys again. Ps LG premium warranty rocks. Thank you once again

Five star review all around. Ashot and David were very professional punctual and very clean. They fixed my TV. Not to mention how fast they were. Two very nice young men who did a great job I will definitely be recommending this company to anyone that’s looking for a great service.

I received service through LG Support, and this company was dispatched to help. On the first visit, the technician was incredibly kind and thorough. He didn’t just fix the immediate issue — he took the time to check the entire unit and address overall concerns. He also explained the 30-day warranty, which turned out to be a lifesaver.

As with many appliances, new issues can appear after a repair. When the problem came back, I reached out again, and thanks to the 30-day warranty, they were able to schedule a follow-up visit right away. The same technician came the very next day and fixed the issue promptly.

Because the technician and the scheduling coordinators handle different parts of the process, there was a bit of miscommunication at first regarding the warranty request. But it was clearly just an internal workflow misunderstanding, and once clarified, everything was handled smoothly. For anyone else using the 30-day warranty, I recommend calling rather than relying on email — the response is much faster.

Overall, I’m very satisfied with the service.
Thank you!

Worst repair service we have ever used. We had an LG washer for a year now that we bought brand new from Best buy. Paid for a five year extended warranty. This company sent out a repairman and he said it was not level. He leveled it even though it worked for a year after being installed by Best Buy. Repairman said it was over loaded with just a small throw in it, even though we had washed heavier loads for a year. He changed the setting so it only filled about two inches of water. This has been going on for about two weeks so it has been hard to wash our clothes. After he left it quit again, won't spin or drain water. We called them again and asked for a different repairman, they sent the same repairman out again with an attitude. He said it was overloaded and it worked fine. I have never had such poor service from any company before. Looks like I am heading to Best Buy in the morning to complain to the store manager.

Great service my appointment was from 9-1 they got here around 9:10 am. They got to work fast and were able to diagnose the problem quickly.they explained the parts I needed and they would order them. now this is how I know they didn’t just slack off Through paperwork on desk and dealt with it later because Later on the day, I got a message that the parts for my fridge were no longer available. They were professional in every way.

MGR appliance repair service technician David arrived as scheduled communicated throughout the day after speaking with him, felt confident in his technical skills as He brief me on his service objectives and verified Information and my questions!
A very satisfying experience and life‘s good!
Thanks again

I had a Refregerator repair today. The expert - Alan arrived on time (with message in advance), found the root cause within 3 mins, explained the problem details and how to fix, gave me the expected time of work, finished job earlier than expected, then gave me periodic dust clean up guidance. everything is perfect !! he made my refregerator back to work and family happy.

I have an LG dryer under warranty and LG sent this company out to fix it. It had D80 code. The technician that came out HG Grant did not ask me what was wrong with it and just said the main board needs to be replaced and he replaced it. After replacing the main board the next day the code came back. He then came back and I told him I think that it is the sensors needs to be replaced because my brother checked on the code online and said that the sensors may be broken. However he did not take my suggestions and cleaned the inside of the dryer and clear the code. The next day the code came back. He came back out a third time. This time he blamed it on my vent and said it is dirty. I told him I have cleaned it out and it is blowing good. He then blamed it on my 90 degree turn on my vent. I told him that I have been using this dryer with the 90 degree turn vent on for 5 years with no problem. I think you need to change the sensors. He did not do anything to the dryer and was on his phone for 30 minutes checking stuff online. He insisted that it is because of the 90 degree vent and left. I called LG and they said that he closed the case out. LG sent another company out to repair it. I told the new technician the story. At first he did not listen and did his own diagnostic. He said that it may be the vent is block and I told him I just cleaned it. He went outside to check the airflow outlet and said it was blowing really good. He then went to his truck and came back to change 3 sensors. I check online and it appear to be the Sensor Kit which are the thermistor sensor, heat sensor and thermostat. Now my codes are gone. HG Grant from MGR Appliance Inc does not seem to know what he was doing. He replace the main board unnecessarily and wasted LG money. He did not consider my advice as well. He must have charge LG $500-$1,000 for a repair that did not fix the problem which another company spent 1 hour and it was fix.

When the technitions arrived I showed them my laundry room. My washer. And told them the noise it was making. I let them to their work.
When they had determined the problem. They told me they would order the parts and be here next week. They were professional. Quick and returned on Monday to change parts and checked to make sure it worked. Reset the circuits and left. No mess no fuss and a job finished and well done.

The customer service I received was outstanding!!! I was given a window from 8:00am - 12:00pm, My Technician, Arsen arrived around 8:30am or so and was finished before 9:00am!!!
Arsen took the time to explain the problem, tested my washer, and left me as a highly satisfied customer!!!

Arsen was very professional and kind. He is very skilled in his craft!!!

Thank you,

Carmen Brownlee

I cannot say enough about the service from the MGR techs on our refrigerator door. Our LG has a warranty and MGR Appliance Repair was the nearest for repairs (though LG). They were polite and did a beautiful job on our fridge door. No mess at all. And even advised on us what could go on the side door of the fridge--nothing heavy. I recommend MGR for repairs. They are efficient and always text their arrival time within 20 minutes. I will use them again warranty or no warranty.

Roland did an excellent job replacing the drain pump and fixing the main issue behind the problem. He’s clearly hardworking, knowledgeable, and takes pride in his work.

He arrived on time, was clean and organized, wore shoe covers, and explained everything in a clear, straightforward way. I felt comfortable the entire time and appreciated that he made sure I understood what was happening instead of just rushing through the job.

The work was done efficiently and properly. I’m very happy with the result and would absolutely recommend Roland to anyone looking for a reliable and honest technician.

Fast, easy, and on time. Consult, part order, and install all within 3 days. Can't be upset about that. They worked with my warranty coverage themselves so I didn't have to be a middle person. I was expecting this to be WAY more complicated and take WAY more time. Very happy with the service provided.