Appliance Repair reviews in Burbank, California

Outstanding experience. Easy to contact, got appointment the same day (as opposed to GE official site which would have taken 10 days for soonest appt). Technicial was on time, SUPER nice, and fixed problem with supplies he had on hand. Price was very reasonable, and of course cost of visit was included. First excellent experience we've had with appliance repair in years!

Service was prompt and professional! I was advised how to avoid the problem in the future and that I should probably replace an expensive part. I appreciated being given the “approximate” cost + labor so that I may plan the replacement. No pressure of “upsell.” Just advice! Your number is now in my phone and I will recommend your service to my friends! Thank you!

Came same day when my washer broke. Very good communication in terms of when they'd arrive, and the guy who serviced my washer was extremely friendly and thorough. Didn't leave until he triple-checked everything looked right. Couldn't be happier with my service.

This is the second time Greg came out to service our appliances. First the fridge and now the dishwasher. He couldn't have been better. Stayed and even came back to finish the work that he had diagnosed. Do not hesitate to call on him. Thank you Greg.
Charlie
Burbank

They went above and beyond. They worked until 8 pm so that the could finish the job and then cleaned up everything. Highly recommend this company.

I hired a technician from Burbank Appliance Repair to come out to inspect an minor issue I had with my dryer at an investment property of mine. They were able to repair it in 30 minutes. Thank you!

Our service man Greg was super helpful & professional. Our commercial dryer wasn't spinning/drying. He took it apart, had the proper parts, cleaned it out put in new parts in less than 1 hr.

Happy to report my experience with Burbank appliance repair was very satisfactory. What I thought was a dishwasher issue turned out to be a plumbing problem by technician Gary.
Gary had called in the morning to confirm our appointment and his approximate ETA. He was on time prepared and knowledgeable quickly assessing the problem and Skillfully repairing it.
I recommend this company. Ask for Gary you won’t be disappointed.!
Mrs Carol Thielemann
Burbank, Ca.
01/2026

I was provided with an estimate of $2000.
After shopping around for a week, I ended up going with subzero repair group. I spent $950 vs $2k. Very satisfied with their prices and Saturday visit.

For four frustrating months I've been trying to have Sears fix my washing machine. I purchased a 5 year protection plan when I bought the machine in 2016 and was told by the sales person that it would be "no problem" to have it serviced if something went wrong. That has not been the case AT ALL - I've had a total of 8 techs to my home (half of whom arrived later than the time slot I was told), I've spent hours on the phone, and STILL I do not have a properly working machine. Two weeks ago I was told Sears would finally replace the washer, but there has continued to be mishaps with that - the person I spoke to on the phone who made the claim report wrote up the report but didn't submit it, I was supposed to hear back from someone by last Friday and received a four minute long silent voice machine from the Sears number, and then this morning I got an e-mail asking how the service repair went last Thursday (there wasn't one on that day). I will never buy another appliance at Sears and would discourage others from doing so. I will be spending probably another two hours on hold tomorrow calling the 800 number to see what has gone wrong - AGAIN.

Repairman arrived in agreed time frame with advanced notice. Literature for service contract I agreed to take promised "we'll fix it on our first service visit." Since I knew exactly what was wrong and needed I tried to get someone interested ahead of time so that repairman would arrive with a freezer door seal. I couldn't get anyone interested. They were more concerned with getting my $80 co-pay. The repairman tried to obtain the seal locally but couldn't find one within 70 miles. So he ordered it delivered. It arrived today and is to be fixed next Wed.

Our service rep. called prior to coming to our home to verify his arrival. He was able to locate the problem on our dryer and fixed it immediately. He was extremely courteous and conscientious. Sears can be proud to have him on their team.

Sears Technician was absolutely wonderful. He switched my dryer door to the opposite side to make it more convenient for me to retrieve my clothes in a close space. I did not even ask, he saw it and made the change. Thank you again.

The serviceman came out and repaired my dishwasher quickly. It took two trips. The first trip he diagnosed the problem was a defective control panel and arranged to have UPS deliver one to our house. On the second trip he installed the panel and now the dishwasher works fine. We have had no other problems with this dishwasher that we bought in February 2009. The repairman was professional and we are completely satisfied with his work. He is a credit to his employer.

The repair person who finally came to fix my machine did a good job and was very polite and took 20 minutes to get my machine back to working well. Getting to the point of having someone come was a misery. Sears scheduling was rude and difficult. My first appointment made me wait for hours, then and decided he was not the right repair person. He said scheduling would call in ten minutes to reschedule. They never called and when I called them back later the man I spoke to was trying to tell me I was at fault for not maintaining the washer. I got to the point of demanding another appointment. If I had not paid for a repair contract I would not be using Sears.

The individual technician was very thorough, courteous, and explained each procedure that he was performing. Every telephone call I made was a disaster - the computer system is atrocious. I was given the wrong type of appointment. I was notified that my technician was on his way 3 hours before he arrived. When I questioned conflicting e-mail messages; I was transferred to a Spanish speaking service representative because the computer did not understand my problem - then I was transferred to an Amazon warehouse telephone tree because the Spanish representative did not speak English and I do not speak Spanish. After spending 10 minutes to reach a service representative to question the delay in the arrival of the technician; then 20 minutes on hold waiting for a response, I was told a lie about the reason for the delay, which I found out when talking to the technician. If I did not have a 5-year warrantee, I would never call Sears Home Service again.

When I called to make the appointment they sent over a person that was a maintenance technician NOT a repair person. I specifically told Sears I need the dryer to be fixed NOT maintained. so I had to call them back after he left and wait another 2 days until a repair person could show up. NOT ONCE did Sears call me to discuss. the Maintenance tech said this happens all the time. not only did I have to take time off from work once but twice because of SEARS. I wanted to speak to a supervisor and not one person called me back from Sears. the dryer got fixed finally when sears sent the correct repair person. I do not recommend their repair service.

Great technician very knowledgeable, did the work super fast. I have another appointment coming up on September 5th, will definitely be requesting him.

I'll never use Sears again. Called for repair one day and they tried to up-sell me to home warranty policy. The next day when the tech was due to arrive, I upgraded to the home warranty plan and was assured I could use it that day. Tech showed up and said absolutely would NOT accept warranty as this was scheduled as COD. Great service and knowledge. Tech looks at fridge which is freezing up and has to order parts which don't show up for a couple of weeks but that doesn't matter because he can't get back for 3 weeks. Two days before he arrives, I have to tear apart fridge and defrost it myself with a hair drier. He put in the parts which were a bi-metal thermocouple and a computer board. I asked why did we have put in the computer and he said that what the mfr recommended. DUH. These guys aren't technicians, they're monkeys at best and that probably insults monkeys. And here's the stupidity of Sears' policy of not allowing the home warranty to take effect immediately: they already collected the monthly premium of $39.99 and I would have to pay $60 for a service call. Figuring $40/month for 12 months = $480 + $60 service call = $540 AND they would have installed a "rebuilt" computer at much lower cost. STUPID, STUPID, STUPID AND I still haven't gotten my cancelled policy refund of $39.99 after 2 weeks. NEVER AGAIN.

When this warranty was sold to me, I was told I would have a yearly visit and that the water heater would be drained, however, you are now charging $50.00 extra to do this service. I declined to have this service done due to the additional cost! Very poor policy, and not what I was originally told. However, the serviceman was quick, efficient and professional and a good asset to your Team. He would get 5 stars, however, I rated the change in your warranty policy.

The previous week I had a local washer repair man come out and repair my Kenmore washer. He did not properly repair the machine. There was a very loud noise. I then called Sears Appliance Repair and the repair man came out the next morning and properly repaired the machine. The repair man was great!!! He was polite, courteous, and quickly repaired the machine.