Appliance Repair reviews in Burbank, California

Really hard to give a good review nice tech but I’m super suspicious. Said my washer was fine, recommended a part to make less noise, dropped $400 next wash the drum goes off balance and water won’t drain he comes back and says repair is $875. Feel pretty conned out of $400 and have to get a new washer

Terrible service. The technician demanded payment before even arriving, and his attitude was extremely rude. It was clear from the start that he had no intention of doing any actual work—just to get paid. Sure enough, he showed up, stayed for less than a minute without inspecting anything, and immediately said he couldn’t fix the issue before walking out.

The technician did a great job and worked quickly. I did not, however, have a good experience with the appointment system. I had my appointment for several days and then it was cancelled the day before and rescheduled for 6 days later. For that appointment I had an excessive amount of texts and emails and had to confirm my appointment on two different texts. On the day of my appointment, I did NOT get a text in the morning as to an expected time of arrival as was stated in the email confirmation. I found the tracker and saw he would be there approximately 3:45, my window was 1:00-5:00. At 4:00, I checked the tracker and it changed to 5:00 for the appointment. I checked at 5:00 and it was again postponed to 5:45, well outside the 1:00-5:00 window. I realize the tecnician is busy, but so are your customers! And, although I tried, it was not possible to speak with a live person at any point in this process. This was extremely frustrating!

Was able to diagnose issue and fix immediately! AC back up and running. Also, I was last on his route at the end of a long day and I really appreciate that he stayed late and showed up.

This review is for the tech that repaired my refrigerator and not for the company he works for because this review would not be 5 stars if I was reviewing the company.

The face of these companies are the employees in the field dealing directly with customers. Sergio was professional, knowledgeable, experienced and very kind. He explained the whole process of the repair and fixed the issue. Sergio was also the technician whom first diagnosed the problem during a previous appointment and I was lucky he was also the technician scheduled to do the repair. It is quite obvious he has been doing this along time because it shows in his work. What Sergio has that has nothing to do with his job is his character. It does not tale a rocket scientist to observe when someone is clearly a good person, has amazing work ethic and cares the job is done properly and professionally. These traits are not manifested by the company one works for rather it is inherent to the individual.

Regarding the company he is representing it is clear their success is solely by the employees which are representing them. Let’s just say if I was not proactive during the whole process to set up the repair, and Sergio to perform the repair, I would still be drinking warm beer.

Juan was an amazing technician. He diagnosed the problem ordered the parts and came back right away to fix it. So courteous and helpful. Highly recommend Sears repair service.

Excellent and quick repair!! Also took care of a safety hazard with lint that we had

Francisco did a great job! Confirmed what washing machine needed for repair and ordered part and scheduled appointment. He also did a thorough cleaning on dryer.
Thank you! 😊

Technician arrived on time, explained the problem, gave the solution and price, and completed the job quickly and cleanly.

The technician that helped us out did an excellent service. I highly recommend him. Thank you. Marlene Serrano.

Booked my appointment the night before for the very next morning. Sergio called me when he was about 20 mins away. The hard start kit gave out in our AC and he was efficient in determining the problem, getting the parts needed, and finishing the job. Friendly and hard working, it was over 90 degrees outside and he was in direct sunlight!! Very thankful for his hard work and for Sears offering this service.

Since I can't reply to the response given to me I'll just write another review. I have called and emailed sears for my issue. I have replaced the compressor and 1 month 3 days later the freezer wasn't working properly again. When I called Sears they told me I was out of the warranty by 3 days. Apparently I had a 1 month warranty. I called several times spoke to several people who only transferred me to different departments promising that the next department would help me but they didn't. Everyone telling me that I was out of the month warrant for 3 days on a product that sears fixed. horrible service!!

Mark was very knowledgeable, straightforward, kind and thorough. He carefully & completely explained things to me throughout the course of the visit and left me feeling like I was in good hands with him as today's technician.

Anthony did a Fantastic job! Was great at explaining exactly what was wrong...how he was going to fix the problem & gave suggestions on keeping the fridge running smoothly in the future. Friendly, fairly quick service. Problem fixed!

The technician got our washer working. He did a great job. Friendly and professional.
I'm not happy about the experience trying to get a technician here, though.

Andrei was great. Reliable, professional and very helpful. Seats is lucky to have him and we were lucky he took our service call. Give him a raise. He deserves it!!

I will never use this company again. I contacted it because my washer/dryer is Kenmore and I thought Sears could best handle the repair. But Sears doesn't really exist anymore. The fee for the visit/diagnostic/estimate is far too high at $230, which wasn't quoted to me in advance. And the repairman told me he could only do part of the job (for $400+) and would have to refer me to another company for the rest of it. I didn't agree to that and found another repair service (Lex Appliance Repair) to do the whole job for half of what Sears was going to charge me just to replace the thermal sensor on my dryer.

Very nice and efficient.

JAMES IS AWESOME & QUICK THANKS SO MUCH BROTHER

Thank you very much for quick response and repair. You saved the day

Absolutely great experience thank you so much