Appliance Repair reviews in Burbank, California

The tech arrived at the stated time and was professional throughout the repair. He was knowledgeable and completed the repair promptly. He showed me the defective part and explained why it became defective and how it was causing the problem with the water dispenser. The needed part was identified the week before during a previous visit and was mailed directly to my house. So it was waiting for the tech prior to his service call. A first rate job start to finish. And the on-line scheduling process was a snap.

Had an issue with the capacitor on the condenser unit. Called Sears on a Sunday, scheduled for service on Monday which had temps up to 110 in our city. The tech arrived a little late, but understandable considering the heat wave. He diagnosed and corrected the problem quickly. He was very nice, and very clear on what he was doing. Also gave me great information on my Sears Warranty. All in all , a good service call. Thank you Miguel for taking care of our issue and getting us back some awesome cool air!

I have owned Kenmore washers and dryers for years and have always named them Faithful and Reliable. Recently, Faithful, my washer got tired and needed some repair. The service order was quickly placed and evidently from my sketchy description of what was happening, the repairman had an idea of the problem. He arrived on time, during the window provided to me, and although he had to leave to get the necessary replacement items from another repairman, he had even found out in advance where he might meet up and transfer the parts! Long story short, my washer was repaired within 30 minutes and is operating with its usual efficiency. Thank you, Sears!

I have the Master Protection Agreement and their repair and maintenance service has been exceptional. Until they are no longer able to find the part the. It turns into a nightmare. I was without a washing machine for 2.5 months waiting for Sears to find the part. I had to call each week to get a status on average I spent about and hour to two hours on hold trying to get my case escalated and you have to go through this BS waiting process. It wasn’t until I got to the stage where so much time had passed that the next step was to replace the machine. Guess what! The part magical was shipped the next day and my washer replaced..... I will not be renewing my master agreement. I spent so much time following up and doing laundry through a fluff and fold service that we could’ve invested that time and money on a new machine and gotten it sooner.

The first tech was very professional in handling the estimate & parts that needed to be ordered. I knew the repair requirements beforehand. However the parts did not arrive as scheduled and it delayed the repair work by five days. The second tech did the installation but I had to assist him since he had no helper to help with the heavy washer door. He did not seem very confident during the repair work nor very engaged. He indicated it was leaving the company soon on less than friendly terms. Hopefully my repair is okay?

Our experience with our Sear repair technician was very friendly and helpful. He was willing to explain everything in detail and he took the time to explain how to maintain our machines. We were very satisfied.

The only downfall, it is very difficult to find the service repair numbers. Can there be an easier way to locate these numbers? Also, at the time of the call I purchased a service agreement, but never received confirmation email or mail that I have a service agreement on my appliance. There should be some documentation a service agreement was purchased.

Your technician was extremely knowledgeable and fixed the problem with great care. Very respectful of my property and very professional and personable

Excellent service. Kept me informed of ETA via text, called upon arrival to confirm I was ready. Listed carefully to problem, quickly assessed root issue (which turned out NOT to be our fridge but in fact our under-sink water filtration system that feeds into the fridge). This was outside his obligation, but he still took time to discover the exact problem (leak in water line) and explain what my options were. He didn't charge for the visit (this was a return visit from a previous service), and with his advice I was able to purchase cheap parts at Home Depot and complete the repair myself.

Tom provided outstanding customer service. He was knowledgeable, kind, professional and completed the job just as he said he would .

Although I was disappointed to have to wait a week for parts to arrive, I was very happy with the suggestions I was given by Tom to get by for a week with a dryer that wasn't working properly. The parts needed for repair arrived to house during the week and were ready to be installed when Tom returned during scheduled time. I was happy to have same repair guy so he knew exactly what needed to be done and all was done under my extended warranty.

Sincere thanks,

Cheryl and Family

While the tech was fine, the experience with the Sears repair of my fridge was an utter nightmare. I made an appointment for repair of a part that became damaged (the fridge is under warranty) from 8 to noon on a weekday. Thus began the hell. As noon passed, I called and was told several times the tech was on the way or would be here at a certain time, but that didn't happen. I also kept getting told routing would call me ASAP and they didn't. Finally a tech called me but when I clarified what was wrong he said oh no he only did service and not repairs so he would have to put in a request for another tech (I clearly said it was a repair problem when I called to make the appointment). During all of my calls (I must have made 10 that day) I got cut off three times. Suddenly on one of the calls around 3-ish I was told my window was now 8-5. But I was told the tech was on his way and would call me ASAP. But then when I didn't hear I called back about 30 minutes later and was told I was the last appointment on the route after 5. At this point I was fed up and burned out and I said I wanted to reschedule the next day. Obviously that wasn't passed along because at 5:30 I got a call from a tech that he'd be here at 6. He checked out the problem and had to order a new part and we set up an appointment in a little over a week for him to install it because he said it would only take a few days to arrive. When it hadn't arrived in close to a week I called and was told it was on back order (no one bothered to call and tell me that). But then the customer service rep said to keep the appointment because maybe Sears could find a different supplier to provide the part. I then got an e-mail about the repair job so I called back and this different rep told me the appointment was that day, which it wasn't. She gave me totally different information on how to handle the appointment if the part did not come in on time. Finally the part did come in the day before the previously scheduled appointment and the tech came and installed it. But what should have been a simple experience turned into an AWFUL one with completely incompetent customer service. I really have no desire to shop at Sears again.

While the technician that came today was great and completed the required work. My overall experience with A&E(Sears home service) was absolutely horrible. I have actually called LG and filed a complaint. My first appointment the technician was 3 1/2 hours late with no call/text or email. I tried calling A & E and was told there was a 2 hour wait to have someone get back with me. After he left I did my first load of laundry and the machine still leaked all over my floors. He did not resolve the problem. After the second technician came he trouble shot the issue and ordered the part as well as scheduled a return visit for the installation. On the scheduled day I had received e-mails and text messages confirming the appointment. After no one showed up during the scheduled time I called and was told that no one would be coming as I had not received the parts. I was never to;d that the parts were being delivered to my home and assumed that the technician would be bringing them to the appointment. These are new machines that are stacked so for EVERY one of these appointments, including the ones where no one arrived I had to unstack them. This is not an easy job and requires myself to work with gas lines as well as water lines. In the 2-4 weeks that I have tried to get this repair done I have wasted an enormous amount of my personal time and had to unstack and restack these machines 4 times. The machines are not designed to be moved or handled this much and the process is labor intensive. I am EXTREMELY unhappy with the overall service from A&E. Feel free to contact me if you would like more info as I could go on and on to include being hug up on A & E customer service.

Juan came first thing and quickly fixed our dryer problem - case closed finally and happy - thank you !

The technician was great arrived on time and did the job! Good communication with regard to the time of arrival, unlike a previous experience when the tech never called and never showed up

Scheduling and communication is impossible. No way to contact a human to discuss backordered parts and rescheduling. They don't send text updates for rescheduling or appointment cancelations. They have wasted so much of my time.

The repairmen have been nice but they express frustration with the scheduling and communication as well.

Thinking about switching to another home service company.

Bernardo patiently installed the new water pump and cleaned the horribly linty dryer (something I asked the last tech to do—- but he wouldn’t do it.) This time things went smoothly and professionally.
The phone system is ridiculous— texting me at 5am and then when I hit the link— it wouldn’t work.
Here’s a tip: don’t use untested AI.

Frank was great! Came in, diagnosed and fixed the issue quickly. But I'm not happy with my first appointment getting canceled after waiting for 6+ hours, and then having to go two extra days around Christmas with no hot water!!! Not at all happy about that!!!

It is very difficult giving this a one star, because I have many Sears products in my home. Our water heater has been out for a week and here in Santa Clarita they only do services on Mondays and Fridays. The only available schedule for service they had was on Friday November 10 between the hours of 8-12pm. It was around 2pm, I called the service number to confirm if the technician and or the appointment was still active. The representative on the phone assured me that the appointment is on the books and now the technician will be coming around 2:30pm. I waited until 5pm, and still no Technician. I called the service number and they told me they will need to re-schedule the appointment until next Friday because the technicians are out for the day. I am very upset and disappointed that there was no communication on the status of this appointment. When you promise a service, give a date and a time window, there should be consideration of that commitment, especially if you have a customer that does purchase Sears brand products. Sears you need to do better and not waste your customers time!

My fridge was repaired a month ago. Freezer wasn’t working and they told us it was the compressor. They replaced the compressor and today, 1 month later the freezer is out again.

Jorge was awesome. Friendly, knowledgeable and efficient.

Sears needs to have a better system of taking a check. It was rejected three times and then my repair person had to call another number to figure out the problem. The wait to get a human was excruciating, so I told him to hang up and I paid by credit card.

The guy never showed up and lied and said he did. I got an invoice with an amount - even through he didn't come!

He never knocked on the door. I'm not sure he even drove to my house. This is after waiting a long time to just get an appointment scheduled.

Absolute total liar!

This is absolutely the worst service ever! Absolute garage. Avoid at all costs!

Johnny did the service on my washing machine. Thorough in his diagnosis, clear in his explanation of what’s going to be done and why. Did not try to push for any extras. Courteous and professional. Very pleased with the service received.