Appliance Repair reviews in Burbank, California

Best Solution is aptly named. James IS the best. He is easy to reach, communicates and keeps his appointments. Plus, he is a genius. He problem-solved two of our appliances quickly and fixed them expeditiously. One, was an old Kenmore washer and the other was an item he had never worked on before. James is a gentleman and easy to work with. He will be the only one we call should any other appliance need repair. We really appreciate him. 2/27/2024 - Darlene King

Great service very prompt and reasonable price. Keep up the good work.

I highly recommend Best Solution for their exceptional quality of work and outstanding customer service. Whether it's a large-scale project or a smaller task, they consistently deliver top-notch results at very competitive prices. What sets them apart is their availability—Best Solution operates 24/7, ensuring that any issue or need is promptly addressed without delay.

Having worked directly with the CEO of the company, I can personally attest to his dedication and hands-on approach. He not only oversees the work but also follows up to ensure that everything meets the highest standards. His commitment to customer satisfaction is unparalleled, making Best Solution a trusted partner in any project.

If you’re looking for a reliable, responsive, and highly skilled team, Best Solution should be your go-to choice. Their blend of quality, affordability, and genuine care for their clients makes them a standout in the industry.

Quick service! Polite, sanitary and informative! Definitely keeping in our repairs call log! Thank you so much, we can wash again just in time for washing day 😊

james is the BEST..He accurately diagnosed my washer/dryer combo problems and repaired it..He knows his stuff and very professional…I would highly recommend his service…Thank you JAMES!!

James is great to work with! Gets the job done, is prompt and so helpful. Fixed our trash compactor and cooktop and we’ve had no issues since. Definitely recommend!

After reading the reviews, I decided to make an appointment for a repair. My time frame was 11 - 1pm. NO-ONE ARRIVED. I sent a text to find out what was going on, (because no-one ever picks up the phone) only to be told AT 1:30PM that James was no longer coming. Really? I took time off work and sat here for half a day waiting for someone who was not coming?? I'd never have known if I had not contacted them. A real professional would have called me the MINUTE he knew he would not make the appointment. ABSOLUTELY DO NOT RECOMMEND. They do not care about the customer. No apologies. Nothing.
EDIT: Later received an incredibly rude phone call from James and then he hung up on me.

James did a great job on troubleshooting my Thermador build in refrigerator he is very knowledgeable I couldn’t be happier. He saved me a lot of money .

Last month, I was plagued by an abnormally noisy washing machine that sounded like an endless (and unsolicited) rock concert. It honestly sounded like it was about to explode, so upon the recommendation of a friend, I called James @ Best Solution. Not only was he communicative, but also extremely prompt (he said he would arrive between 11am-1pm, and arrived on the earlier side, which was much appreciated). He was able to expertly balance the machine, and suddenly all the bizarre clanging went away. James was also very polite, easy to deal with, and offers a warranty for his work. I, too, will be recommending Best Solution to my friends and family in the future!

We thought that it would be an easy job. But JAMES did beyond to make sure that everything else works properly. He knows exactly what to do and very efficient and knowledgeable on what he does. Great job!!!

Glad I waited to give my review, guy was ok but after 3 weeks they never came back to finish the job. So I paid 85.00 for him to tell me my bulbs were burnt out. I knew that by the darkness inside when the door opened. I have called them 3 times.

Thank you Best Solutions , especially James, For fixing my dryer. It was not heating for 2 weeks I was not able to dry my clothes and had other people come home and did not their jobs . James came in and fixed it the same day within 3 hours! I am glad it is fixed now

Ladies be ware. The guy cane took out the freezer drawers set on the floor use the temperature checker and then told me it’s my coil and compressor. Never open up wher the compressor located. He set on the floor the entire time. How I know o have Alexis. When I exit the room he thought I didn’t know. Also, I am very equip to know how to fix something. This is not my first refrigerator that had broken down. He didn’t even check if I dusted the bsck. He didn’t even know how to turn the fridge on. It was on demo mode and he never switched it over. Then when I asked about invoice he wasn’t able to help. When I asked about replacement the coil and compressor located, warranty etc he couldn’t help. Basically they took advantage of a female.

Representative from the company arrived and assessed the situation. He quoted a price of $350 for a motor sensor. We considered that price too high for a motor sensor which cost $12. In addition, the rep stated he did not have the part and could not replace it today. So we paid the $85 service charge let him go.

I spent weeks trying to get my fridge fixed, and every specialist before him was unable to figure out what was wrong. He checked it, found the issue almost instantly, and clearly walked me through the solution. No pressure to buy anything extra, no confusion — just real expertise. Once he finished the repair, the fridge started cooling normally again. I couldn’t be happier with the result.

I was on vacation. Because things only break when you’re out of town. And the fridge in my rental property broke. I called Best Solution Appliance Repair they picked up first ring and gave me a price for a new condenser in seconds. They came the next morning at 9am and finished within an hour. I would highly recommend them.

He went above and beyond. Not only did he repair the main issue, but he also checked the rest of the system, tightened loose connections, cleaned the condenser area, and made sure everything was in perfect condition. You don’t see dedication like this often. Great experience all around.

Our dryer stopped heating, and we were afraid it would be an expensive repair. He diagnosed the issue in minutes — a bad heating element — and replaced it right on the spot. The dryer heats perfectly again. Honest pricing and very professional attitude.

I’d been struggling with fridge issues for weeks, and no other technician could pinpoint the problem. He identified the cause within minutes and clearly explained what needed to be fixed. No unnecessary extras, no uncertainty — just professional, confident work. After the repair, the temperature stabilized right away. I’m extremely satisfied.

The dryer was checked and found to be working. The problem was the hose. He replaced the hose and now we’re good to go. Thank you Best Solutions for a job well done

Wonderful quick service! I called because we had something leaking from the dishwasher. They were able to send someone asap and let me know it was $80 for a diagnosis, but that it can go toward the final cost. I met Danyil and he was kind and professional. He identified the problem and said they would order the part and fix it within 3 business days. On day 3 they called and Danyil came and fixed it in less than 30 minutes! So amazing. We're new homeowners and weren't used to the process and they made it very clear and easy. Thank you!