HVAC reviews in Campbell, California

Rudy from American HVAC was very professional, detail oriented, punctual, explaining his diagnosis, and prompt to solve the problem. Highly recommended 👌 👍 👏

This time and owner Cuinn Hamm are a team of highly skilled men that are direct, honest and courteous. They did a re-duct in our home and it was a lovely experience. They were very respectful to our home and us and gave us lots of options. Would refer them anytime. Shout outs to Brian,Mark B. and Duke. See also how they do amazing educational talks that owner Cuinn Hamm does and he is available for speaking engagements.

Rudy did a great job quickly diagnosing the fault and coming to install it a couple days later. Highly recommended!

Kirk was awesome ! He was great to work with. Very knowledgeable, on time, professional and looking to address issues not make a quick buck ! Highly recommended - I would give 6 stars if I could

Very prompt, professional and courteous service by Rudy. Videos and explanations of the problem. I would call American HVAC again for my future needs for service.

Poor experience with Tony the estimator who visited our house to install new hvac unit but was not clear about the options available and pros/cons of mini-split vs central. Then he said he would send the options and pros/cons by email after consulting with few others, but later when followed up he said we need to decide which option we want to go forward with in order to get a quote. Not sure how we can make a decision without knowing what's in it? We went ahead and asked for central hvac on roof and his reply was blunt asking us to work with an engineer to get title 24 form approved. He did not care to explain why we would have to work with an engineer or whats a title 24 form even. When asked to explain his reply couldn't be more indifferent. Either he is not interested in project or has limited knowledge/expertise but either way I am surprised by his professionalism (or lack of it in explaining) what needs to be done and why.

There are lots of great contractors who are courteous too. Unfortunately this is not one of them.

Cody was straightforward and courteous. Arrived on time, quickly figured out why our central air conditioning unit was leaking water (it was because of a clogged up drain line), and fixed it for $100 which we thought was a reasonable price. Can't ask for much more than that.

American HVAC was called on a Friday and had a tech, Felipe, out to me on Monday morning. Felipe listened to what might have been a silly explanation from me and let me know what he would be checking. Ten minutes later he solved the issue replaced the capacitor (broken part) and the AC was working again. He gave the unit a lookover and let me know it was in good shape plus some hints to keep it that way.

Felipe came out on Monday morning and veey quickly diagnosed the thermostat as broken. He even walked out to check the unit. He replaced the thermostat and now.our ac is working. Overall very smooth experience. Will definitely recommend American hvac and Felipe.

Rudy came to service our HVAC today. He did an excellent job explain what needs to be done and recommendations. I am very happy with his service

DON'T WASTE TIME, ENERGY AND YOUR MONEY WITH THIS COMPANY!

I kept stressing to the "salesman" I want an equivalent system. He answered "how much you want to pay?" That should have stopped me there, but I was naive that I thought he was going to help me get a good price. All he cared about was making the sale and then he disappeared.

Rather than write everything where not many have the time or patience to read or write here are the quick points.

- I didn't get an "equivalent" system
- they gave me a lower model stating it would be barely a difference-NO
- installed incorrectly
- 99% of the installers including supervisor are not skilled to do the job
- multiple appointments with cancelations and need another tech person that has to "come again"
- Non responsive management, they will avoid speaking to you if you have a lot or complaints
- Gave me a new system that was faulty and said it would be replaced. I kept calling and asking if I could upgrade and they never responded and then gave me the exact same unit but new.
- They don't fix but bandaid issues.
- They claim to "take care of it" the extra electric bill that was due to they system running on 24/7, then later installed or had a bad system they lie and then blame it on something
- they say whatever they can to pacify you, but never truly address the issue

Currently the system clanks and simmers my lights so I am back to the canceled appointments, revolving poor workers, and hoping this nightmare will end. Sadly I wish it would die completely so I will be rid of their company. The suppose it $2000 I was "saving" with them was easily taken up by the extremely high electric bill because they "forgot" to turn on the air conditioning part of the system when installed. (Oh btw, they kept saying "We'll take care of you- they don't)

My previous system was installed and I never had a problem OR maintenance until it died 13 years later. This sorry system needs to have leaks fixed and who know what else. I don't know because they don't know!!

KEEP YOUR SANITY- STAY AWAY FROM THIS COMPANY, DON'T TRUST POSITIVE REVIEWS.

Rudy Zapien was extremely professional, knowledgeable, and very helpful in describing our AC Unit/Furnace and how it works. He was the 4th person to come to our home and was the only one that truly followed steps to troubleshoot our system. Would highly recommend contacting AMERICAN HVAC FIRST if you have anything wrong with your AC or furnace. FANTASTIC!

I've used this business for several years to service my residential air conditioner. They come out a new check ups every couple years and recharge the refrigerant as needed. They always explained exactly what they're doing and what the price would be and I felt that they were very professional and honest.

They have not finalized final inspection and not returning my repeated calls to close it. If work done properly, why ignoring us?
Emails, phone calls, Contact Us form to reach out, all didn’t get anyone from the office. We finally had to hire another HVAC company to fix their electrical and pipe violations on our own budget in order to clear inspection.

Last summer we had our air conditioner (that was only 1 year old) stop working . The company that installed it was not able to come out for 3 weeks. We called American HVAC and they were able to get someont out to repair it. They found that the other company had used the wrong filter on our system. They replaced the filter and recharged it. Our system worked great since. Price was reasonable and service person was very professional.

We recently used American HVAC to get a new system installed. Everyone from the office employees to those that installed the ac were friendly, helpful and professional. We could not be happier with the service we received. We’re looking forward to a cool summer thanks to American hvac!

Just had our furnace serviced by Paul and Perry, couldn’t be happier. They arrived on time, after a courtesy call letting me know they were on their way. Spent a good hour or so checking all systems and fixed a small issue that now means everything is running efficiently. They both wore masks, shoe covers and were very courteous and conscious of Covid safety.

I want to replace my old furnace and install a new AC. I asked American HVAC to give me a quote. Rody came and spent a whole hour to explain the details about HVAC for me. He seemed very sincere and I really appreciated his efforts, so I showed him the best quote I got and asked if they can match it. Rody said they will match whatever quote I got. After I accepted their final quote offer, they just disappeared for many days.

When they finally replied, they said they cannot honor the quote and need to use another brand (American Standard to replace Bryant) due to out of stock issue. I personally do not believe there is any out-of-stock issue because other companies can do this job for me with the same models. I finally rejected their offer of changing brands.

I am giving them 3-star only because Rody spent a lot of time and efforts when he first came, and I learned quite a lot about HVAC. However, this business does not honor their quote and their promise of matching the quotes from other companies. That wasted my time. If they could not match the price, I wish they could have just said no from the beginning.

The American HVAC technician Steven clearly didn't know what he was doing when we put in a service call to fix a gas leak in our furnace line. Worse, after telling my wife that "there's nothing I can do", he then tried to get me to agree to pay $500 so he could disassemble the furnace and still attempt to fix the leak. When I asked him what exactly he was planning to do (after he had told us there was nothing he could do), why it would take that long, and be that costly, he fumbled all over himself in trying to explain the specific steps needed--none of which would even begin to approach the multiple hours he claimed would support such a fee.

From the get go, Steven was cocky and arrogant-- attempting to bluster through the fact that he was clearly not comfortable handling what should have been an easy job (the PG and E technician had explained to me the night before exactly what had to be done to fix the gas leak where the intake line was connected to the valve box --simply disconnect the box, put some sealant on the pipe, and reattach the box and pressure test.). So we told him to just leave as he clearly didn't know what he was doing.

After wasting time with this company, we called in AAA Furnace and Heating, which sent in a much more experienced person (Robert) who did exactly what was needed, in less than an hour all in, and for half the price Steven wanted to charge.

When I tried to provide constructive feedback privately to the company, I never got a call back from the operations manager with whom I had left a message. So I guess this social media review will have to suffice.

We know not to try American HVAC again!

Two thumbs WAY up for Keith McCracken who was super efficient, knowledgeable and timely to diagnose a flaw in installation for our AC splitter unit. He was friendly, relatable, and I appreciated that he took his time to explain the system/flaw. He really went above & beyond for customer service. Thank you & good job!

American HVAC came out this week to service the unit in my condo. Nathan came exactly on time and was able to quickly find and fix the problem. He was friendly and professional and did exactly what they promised. He showed me the problem and showed me how it was being fixed. I highly recommend their service and a big thank you to Nathan for his amazing service.