Appliance Repair reviews in Clovis, California

This repair was not carried out in sensible manner. The hose for the water dispenser had multiple leaks which the repairman clamped. I pointed out that the hose was obviously worn out and needed to be replaced, however the repairman would not replace the hose because he did not have a hose on the truck. The hose is leaking again, of course, and an additional home visit for the repair id now required, plus additional damage was done to the wall and baseboards behind the fridge from the new water leaks.
The repairman appeared to be primarily concerned with selling me a warranty on all my home appliances and much less concerned about the actual repair I needed for our refrigerator. He was polite, but that is about all I can say positive about this experience.

Appointment made online. Arrival confirmed day before, and then again by tech just before appointment. Diagnosis made, parts ordered. Some were back ordered, so it took a couple of weeks. Once parts here, made new appointment, then job completed. Sears service always excellent, if sometimes pricey. But on-line coupons for 20% helped take the sting out. I would use them again.

We have been getting our product service by Sears for many years now, and their service has always been exceptional! The staff that comes into our home is always very respectful and courteous. They always try to take precautions as to not damage anything and even go as far as to putting liners on their shoes especially during the winter.

This was the 3rd time a technician was sent for this repair and the refrigerator still does not work. We have been without a refrigerator for almost 2 months. Overall the scheduling, follow-up and service has been unsatisfactory.

Stated gas valve is broken so couldn't do work but when he tried to show me the photo it was taking 10 minutes to find the photo so seemed like he didn't actually just take a picture or it would have been on the top of his list of photos. Not to mention he was the second tech who was out and the first one never mentioned said damage he claimed.

Sears is the worst. Wasted the entire day waiting and they never showed up. After the four hour window had passed, I called and found out they had the wrong phone number for me. I was told they were still en route and I updated the number. Waited another 2.5 hours. Called again. Was told the technician didn't come cause I didnt answer the phone. Complete bullshit. It might help if the customer service staff were located in the US. They might be easier to communicate with. Don't waste your time. All Sears cares about is trying to sell you some home warranty crap.

My repairman was very professional and he showed up exactly when he said he'd be here. After finding a broken propeller and diagnosing a broken pump, I told him I was going on vacation and really needed my washing machine. He went back in and took the pump apart to see if he could make it work while I waited for the new part. He then found 2 quarters stuck inside the pump housing and noticed it was a very small piece broken off of one of the propellers. He was able to get my machine working again and advised me that I could wait to order a new pump until this one stopped working altogether. He was honest and I value that above everything else. I trust Sears and I will call them for all my repairs in the future.

The technician was great. My problems were with the automated phone tree and Sears canceling and reschedling services.

For over 20 years I have relied on Sears to accurately and promptly complete repairs. After 5 service calls over a 30 day time period the unit is still broken and different messages are delivered by the provider and Sears. The technician is very friendly though.

I had my treadmill looked at since I was hearing an unusual noise coming from the motor area. The repairman showed up as advised. He did some checks and told me he heard nothing. I understand he sees a lot of treadmills at work. So my hearing must be off since I have owned this treadmill over 3 years. He then opened the cover to the motor. It was obvious dusty. He started to close the cover until I asked him if I could at least vacuum it our with my vacuum. Last year the repairman from Sears vacuumed out the motor area without me asking. But then again it was under warranty then. He said my belt was a little to one side. He told me all I need to do is use the wrench that was provided with the treadmill. This was a floor model I bought and was missing a lot of accessories. I did not have the allen wrench nor did I own one that size. So he decided to adjust the belt for me. This was checked and done last year by the same technician last year without me asking again. So I guess when you pay $99 for a technician to come out you are only paying for them to tell you what they cannot hear since they have not ever used your treadmill. Most of the time I have had decent experiences with Sears technician. The technician was polite but I should not have to ask for simple cleaning or adjustments when I pay that much money.

Very poor customer service— too bad I can’t give 0 stars! Had an appt set up and waited here all day only to have someone call and reschedule the appt for another day I wasn’t even available. They canceled on me a previous time, too! When canceling my account online, they had the nerve to indicate the service was “Completed” on their records. …Really??? Don’t even bother with this company.

Our repair person was exceptional in his help and suggestions. More than willing to spend the time to EXPLAIN to us why he recommended certain procedures to maintain our appliances and household safety.

You are fortunate to have him represent you. Have used Sears Prevention Maintenance for over 40 years all over California.

Have a blessed day.

I bought The Sears home warranty plan after one of their representatives convinced me too. Worst decision of my life. $700+ And thousands of dollars of spoiled food later and they still couldn’t fix the issue with my fridge. Instead they keep giving me the run around. One of the tech who comes is very nice and gets work done and genuinely helps you. The other just stays on the phone and makes it the worst possible he can for you. I hope these guys are run out of business. They are scammers do not waste your time with them. After coming to fix my fridge for the same issue 5 times they were supposed to replace my fridge but nope. On top of all this it takes about 2 weeks for a part to arrive then another week for them to schedule an appointment. So if any of your appliances go bad be ready to wait at least 3 weeks before they even try to fix your stuff.

Very, Very Pricey! So it is stated that Sears has a $99 diagnostics fee. Well they also have a $151 solder the wire fee!!!!! Yes indeed, don't think the service guy was here for an hour. But the total was $250, so that "soldered wire" is what they will cover for 90 days, one hour labor cost $250 with a 2 minute solder!! Last time Sears!!!
But HEY! Guess what, they offered a 50% off deal, if I sign up for a complete appliance warranty program at $50 a month. But I will still have to pay 75% of the repair charge?? Will have to review the warranty info when I get it. But I'm thinking I might get screwed and Sears didn't even give me flowers or chocolate! Hell's Bell's, 50 x 12 = $600 a year and I would still have to pay 75% of the Bill! Think I will cancel ASAP!!

I have absolutely grown to hate this company due to ongoing service problems. In mid-February I contacted them because my 3-year-old Kenmore refrigerator/freezer was not cooling properly. It took them 7 days to send someone out to diagnose the problem. Then it took an additional 9 days to order the part and send someone out to install it. The r/f worked for a couple of weeks before failing again. Same process: 1 week to get the problem diagnosed and 1 more week to have another part installed. This time the r/f worked for less than a week. You guessed it, another week to send someone out, although this time the technician was at least able to do some work without ordering more parts. The next day, the r/f was not working. And, yes, the service department is telling me it will be a week before they can send someone out. That will mean that my r/f has not functioned properly for 6 weeks out of the last 12. Based on this experience I would NEVER buy another Sears brand product.

Both Sears technicians Zane & Benito did an Amazing job, I received professional customer service & great support w easy language to understand my A/C unit. Excellent & Efficient Work! 1000 stars out of 10 for these two technicians 💯! Thank you, from Leticia M.

Dennis communicated a couple of times regarding the scheduled service time. So I was kept up to date on the timely call. Dennis was friendly, competent and quick to analyze and fix the problem.

The serviceman that came for our water heater was fantastic. Our water heater is under warranty and needs to be replaced. However, this cannot happen without the receipt for the water heater. I cannot locate the receipt. I have sent a letter and my son has phoned to see what options that we have if I cannot locate the receipt (purchased in 2014, or l5).
We have not heard from anyone. No call backs and no answer to my email.

After the final serviceman came and repaired our refrigerator I feel the need to update my previous one star review.
Dennis(the man who repaired our refrigerator) was friendly, thorough and completed his work in a professional manner. Actually the first gentleman who came out to our house to evaluate the refrigerator seemed very competent as well .
However it was an absolute nightmare over the phone trying to clear up a problem. The serviceman did not show up on the scheduled day. We spoke with various people on the phone who had no idea what was happening on this end. We continually received misinformation from individuals who spoke broken English. Received several texts that were contradicting each other and completely inaccurate . It would have been funny if it were not so frustrating . This was after extened periods of time on an automated endless loop. When we were given a new repair date we weren't even sure the person the phone knew what they were talking about.
We were without a refrigerator for 2 and 1/2 Weeks which is not the end of the world and it didn't cost as much as we were originally quoted.
Even though it worked out and we were happy with the workmanship I doubt we would go back to Sears because it was so very difficult getting answers..

I have an old Kenmore Dryer Ultra heavy duty electric that stopped drying clothes. I was able to get a service call scheduled for the same day that I called in the request, the service tech showed up within the time frame given by the appointment scheduler, he diagnosed the problem - failed heating unit, and had the replacement part in his truck. Service call maybe lasted 20-30 minutes. Great service, friendly and knowledgeable tech, cleaned up his work area afterwards. It was a remarkable set of events that seemed to fall into place that day. I would schedule another appliance service call with Sears.

Everything was fine until we received a bill for the service we paid cash for. The technician apparently didn't bill our service properly so on top of spending over $200 for out repair we had to also spend a extra $10 to mail a dispute letter attached with the reciept of services paid for. We were told that if we would of purchased the warranty that we wouldn't have to write a letter and was also told that the technicians supervisor would call us. That never happened. We just received our second bill with a late notice on 2/24/17. They received out letter on 2/6/17 I know this because i spent the $10 to send it certified.