Appliance Repair reviews in Clovis, California

Tech was on time, polite, did the job quickly. Tech gets 5 stars. Service Management that controls pricing gets one star.

The price was outrageous! $300 for less than 15 minutes work. The part was $140.
I will never use Sears Service again because of price.

I really would give 4 1/2 stars, but that option was not available. The technician was wonderful! He knew what he was doing and was courteous, professional, and friendly. The only negative part was that the appointment was scheduled for a Tuesday from 1 PM to 5 PM. At 4:30 PM, I received a text saying that I was being rescheduled to the following Thursday 8 AM to 12 PM. At 11:30 AM that day I received a call saying they were rescheduling me to that afternoon. They then finally did come at about noon and fixed my oven in about an hour. I’m happy to have my oven working again that was unhappy about all the delays!

Technicians were professional and polite.
However, the quality of service provided by Sears setting up appointments is abysmal! I have never experienced worse service.
If you are interested in a detailed explanation, let me know and I will provide you with one.

My technician is quick, efficient, spot on and right on time. Very nice guy too.

The technician was fine. Told me I would have to wait for my parts until the 31st. That was three weeks. He said if they came in sooner to call and they would come out and install them earlier. There is absolutely no way of contacting you. My parts came in in two days. So we rescheduled online got a confirmation had to leave where I was that day. Came home to wait for a technician that never Called or showed up. No way to contact anybody again. Rescheduled again for the next day came home again. No one called or showed up again! Called Home warranty because you are not available. They tried and said they were finally able to get a hold of you and there would be somebody out on Saturday even though I had my son flying in from out of state. I was available! No one called no one came again. To say that I am angry is an understatement. Now it was a Saturday and Home Warranty could not get a hold of you either. They sent an email. I am beside myself and don’t even know what to do. The absolute worst customer service

Our oven manufacturer no longer has parts. He was great and explained the testing process.

He was very informative and good tips to avoid breakdowns in the future. Also suggested i look into the warranty offered moving forward

I scheduled an appointment with Sears Home Advantage to repair my washer. I had already diagnosed the problem, removed the back panel, and explained to the technician that I just needed the repair done. Unfortunately, it was clear he had no idea what he was doing. He didn’t even know how to drain the tub and was asking me how to drain the washer.

Instead of taking anything apart, he ran a couple of quick cycles and shined a flashlight around, claiming he was trying to locate the leak. He never found it and eventually gave up. Despite doing nothing to diagnose or repair the issue, he tried to charge me $129. I refused to pay, and he said “fine” and left.

When I went back into the laundry room, I found standing water all over the floor that he had left behind. Not only did he fail to fix the problem, he actually made the situation worse.

Thank you so much, Dennis I appreciate your fast services and I definitely will recommend the company!

Thank you for coming out so soon and fixing it so fast!

Same day, very professional, will use again.

Great service

Did a great job and was really fast

Excellent service! He got the work done quickly and was so polite!

Great service and great price, for replacing drain pump and door seal boot , thanks.

Excellent service

Did a great job and would highly recommend him. Thank you!

Denis came out same day, and was very professional. I recommend!

Repair was easy and done quickly would definitely recommend

Denis was very helpful with my dryer i recommend their services Thank you

Had my mothers 60th Birthday and our fridge broke down when I tell you they answered so fast and made sure to answer all our questions the customer service was amazing and they got it fixed quick I’m so thankful I got to find them we will call them again from now on if we have any issues . Thank you