Appliance Repair reviews in Concord, California

We needed to have our LG refrigerator that has been down for 8 days. Precision was scheduled to come today to repair the unit. We scheduled the work to be done today and waited all day for them to arrive. They did not come and did not call. We will now need to drive to their office on Monday to see what we need to do to get service. I can see why they have such poor reviews.

Would definitely recommend Precision Services! They sent out their Repair Pro, David, who replaced a faulty evaporator in my LG Refrigerator.
Happy with Precision, but NOT with LG!!! Only had our refer for 4 years when the evaporator quit on us. Woke up to find a warm refer with a ton of spoiled food!! Found out that this was a common problem in this particular refer and that LG had a Class Action Suit against them as a result. We were never notified about the Suit, so could not collect any inconvenience fees that they were giving to customers. As a result of the suit, LG extended the warranty which we barely qualified for, so luckily did not have any out-of-pocket expenses other than replacing a lot of food! Precision was hired by LG to do the repair and we couldn't have been happier with their services!!! Thank you Precision!! By the way, found out that the LG replacement evaporator had NOT been upgraded/improved from the original evaporator that came with the refer in Dec. 2017!!! So, we may be facing the same fate in 4 years!!!

They were given the service by the dishwasher manufacturer. Tech showed up, nice guy. Didn’t have the part so they ordered it. Three weeks later they rescheduled the service repair. Tech calls the morning of the service and says he’s 10 minutes away then calls back and said he needed two parts and his manager didn’t order the second part so then had to wait again. I called them to follow up only for Precision to tell me they turned it over to the warranty/ manufacture company. Very disappointed.

Precision did the service per warranty on my LG refrig. The service person was on time, professional, knowledgeable and identified the problem right away. He ordered the part and returned in 2 weeks to install it. Great experience. Good communication from the company about the appointments and technician. All around good service.

My range was making a clicking noise. GE sent these guys out to fix my stove. They came out multiple times. First time, the tech took a screw and twist some knobs. It worked fine while he was here and then problem arise after he left. They sent someone else out again. Guy said he had to order parts. Parts took months to come in. Guy came back with parts. Now says he need another person on the job to fix it. We had to make another appointment and take more time off of work. The next appointment, the tech never showed up and they called me hours after my 3 hour windows saying the tech couldn't make it because he was falling behind. Waited hours before they called!

The next appointment, I was15 minutes late dropping off my kids at school. I had sent a text telling them I was going to be late. Came back and they said they had to move onto another job. I called and asked if they really expected to fix my range in 15 minutes if they left after 15 minutes. Manager refused to accept my frustration over their tech's lack of knowledge and the fact that they had to come multiple times, even no showing the last time. They try to place the blame on us, saying we should have been home. Where was your tech the other week? Why is it okay for him to no show but I'm 15 minutes late and you disappear?

They then sent me a text reminder telling me I had to make another appointment for them to come out. I waited 3 days to do it because it was right after thanksgiving but I was unable to schedule. Turns out they closed my case the day they sent out the text. Unprofessional and unreliable. I wouldn't trust any of those 5 stars review on here.

The company was sent out by Best Buy to repair my freezer on my mini fridge. Guy came late, was unprofessional and had his mask on halfway. He was rushing said he needed to order a part and that I would here back from them in a few days. That was weeks ago. The repair person or company never contacted me back. I got an email from Best Buy telling me my repair was complete and asking me to rate the technician. I had to tell them he was supposed to order a part and never came back to complete the job at which point they just offered me a replacement. I would never use this company again.

Great technician poor and low grade customer service. It took from November 8 to December 3 to make sure someone was scheduled to fix our washer. Waited 1 week for someone to take a look at our washer took 2 weeks for the part, took another week to scheduled someone to fix it. They gave us a time frame morning 8am to 12pm for the technician to come out only to reschedule is again at 12pm to 6pm and tell me the morning was not guaranteed it was a preference. We only kept this place because it was referred out from Lowe’s and we paid for the warranty repairs. While on the phone I could hear a person laughing while I was trying to reschedule but then would put me out another week with no guarantee on when the technician would come out. Reporting to BBB.

Worst experience ever! It took forever for them to come out for warranty work on our brand new fifth wheel residential refrigerator. A technician came out, and ordered parts. The parts came directly to my house. I called and got an appointment to install the parts but we had to do it at the dealership so they could pull it out for access. We took it to the dealership several days before the appointment day and had it prepared for the technician. On the day he was supposed to come I called to confirm and was told they are not coming. It was out of warranty which it isn’t. The refrigerator had a one year warranty and we bought it April 4, 2021. If I hadn’t called them, I would have never known. Everyone I spoke to on the phone sent me to someone else with no resolution. I do not recommend them for anything.

Our Kenmore washer failed to operate. We contacted Sears to have the machine repaired. They passed us off to Precision to preform our extended warranty work. We were contacted by Precision in a couple of days. An appointment was scheduled. The repair tech arrived as scheduled and quickly identified the problem. The replacement part was ordered and installed as expected.

The service tech was always very professional. I would not hesitate to use them again.

I was completely satisfied with the warranty repair that Precision Services completed on our microwave. I was able to speak to 'real' people who were friendly and helpful. The repair person was on time, called in advance, performed a thorough evaluation, ordered the parts, and came back to install them. The microwave is back on track and we are please. We particularly liked the repair person Shawn!
Davis & Patti
September 2021
Santa Rosa, CA

We had warranty service done on our refrigerator which has had ongoing issues. These guys were great in terms of communication and knowing what they were doing. First visit they diagnosed and ordered parts. Our refrigerator is known for ice maker problems so they knew exactly what needed to be done. Also needed cabling replaced which powered lights for snack drawer. Second visit ( within two weeks) replaced parts and everything is currently functioning. They were quick and friendly. Would definitely recommend. Thank you.

My extended warranty repair was schedule with this company, not once but twice, and both times they changed my appointment date & time without my knowledge, even after I had confirmed my appointment 3 days prior to the scheduled service. No one could explain why that happened and refused to let me speak to a supervisor. I have now gone more than a month without service and I am really upset. Recommend never to use this company.

Our appointment with precision services was scheduled through GE when we called for warranty work. Precision services was quick to send a text message to establish contact and provide us with an appointment confirmation as well as their contact information. Prior to our appointment I received further text message confirming the time of the appointment and providing the technicians photographs and personal contact information. Prior to the appointment itself I received another text message advising me that the technician was on his way. He showed up when scheduled. He was able to quickly diagnose and fix our icemaker issue.

If we ever need help with a appliance again, I will remember to use precision services. They are professional and reliable.

First, I want to say the technician that showed up to my house was kind and knowledgeable. This review is not a reflection on his service.

I had no problem booking an appointment, they were quick and responsive, although I had to wait 2 weeks for an appointment.

The tech who came out was unable to replicate the issue I was having with my washer so he put the washer back together and left.

I did not sign the paperwork because they did not perform a repair.

The rep left happy, in a good mood, and on his way to lunch with food in hand.

Shortly after, he left (within the hour) we noticed a part was sticking out and no longer closes completely flush. I took a picture and texted the company.

I did not receive a response, even though they had been diligent in responding prior to this. I did not hear from them at all, the entire day.

The following morning, first thing, a short while ago in fact, I contacted them via text, and then contacted their office via phone. The person I spoke with said someone had received my text and would respond and she got off the phone with me.

I have attached the conversation, but in to summarize...
• They initially told me there is nothing they can do to fix the door no longer being flush.
• When I questioned that, they told me to contact my warranty company.
• When I mentioned they had caused the issue, they told me the case was closed and to contact my warranty company.

At this point I called them and asked to speak with the manager, the rep who I spoke with told me that's who I was texting.

I told her I wanted to speak with the manager on the phone, she told me I they are too busy to talk to me and explained I have to contact the warranty company because the case is closed.

When I mentioned I contacted them the day prior with no response, when the case was still open... she got confused and started stammering a bit, trying to figure out what to say.

She then explained again I have to contact the warranty company and that they won't come out to fix it. When I said this isn't right, she told me she didn't want to argue with me, to contact the warranty company, and then she hung up on me...

At this point I reached back out to the "manager" via text, and explained what had just happened and that this was completely unprofessional.

Unfortunately they just kept repeating the same thing, as if that somehow will make this problem go away.

As a consumer, who's product is covered under an extended warranty that was purchased, this made me feel extremely used, irritated, and frankly powerless.

Precision Services was only precise at one thing, pushing me through their system, belittling me, and causing me to feel as if they are not a company that takes accountability or stands behind their work.

I wanted to share this experience to warn others before they choose to use this companies services.

Good team which follows up regularly but unfortunately they were unable to fix my unit issue even after multiple visits. Even my counter top oven was not installed back properly.

Precision and their service technician were so great to work with. I had 2 other companies who were supposed to service our LG refrigerator and both cancelled at the last minute after taking the time off. Needless to say I was skeptical about my third attempt. Precision did not disappoint, I received great communication, I knew who my technician was ahead of time and he communicated when he was on his way. He fixed my fridge in under 45 minutes and was friendly and courteous. I will most definitely use them in the future.

Our experience with Precision Services wasn’t that great. We waited almost 1 year to get our refrigerator fixed and they were simple repairs to begin with. The communication between them and the actual manufacturer for our refrigerator was confusing and almost non-existent as well and apparently we were waiting on parts from the manufacturer which caused the major delay. I wish communication and the reason for delay were a bit more clear to us as the customers, waiting that long for a repair would drive anyone crazy. Luckily, we got everything fixed now so we’re happy but the experience for us was dragged out and unfortunately wasn’t a positive one. We hope to not have to go through this process again.

Sony contracted them to repair my 49" Bravia tv. They took weeks to get the parts (which ended up being for the wrong model) and had to make another trip to do a second repair, then since my TV turned on they assumed it was fixed and left. My TV takes 5+ minutes to start now and has artifacts in videoplayback that make it unwatchable. They called this fixed. Precision Services is completely incompetent, and I filed a complaint to Sony. I suggest anyone who has them do poor warranty work also file a complaint to the company that contracted them.

Extremely frustrated and disappointed with the service that was provided for my gas stove. The service person kept insisting that the stove was working as it should even when the burners were not starting/delayed. And burner was showing yellow flames high flames. Broil and bake was very unsafe to use and the flame was extremely high but kept insisting that it looks normal. Changed parts which did absolutely nothing for the stove. And when tried to communicate with the company about issues still not being resolved they claimed their service provider stated in the notes that stove was working to it’s full potential. Extremely unethical and unprofessional. They don’t know what they are doing ironic to their name.

El mejor mecánico el más honesto Precios razonables Buena atención buen trato

We went in to buy a gas dryer and Luis was very helpful. He showed us how easy it was to use the new dryer. I appreciate it that they can deliver and take away the old dryer. We were in and out within 15-20 minutes.