Appliance Repair reviews in Concord, California

1 star experience, let me explain….

My situation: at home with a newborn baby and dryer starts making a loud screeching noise. I called Fast & Easy to come out and assess the dryer and do the repair. They told me $500 to do the repair vs. approximately $900 for a new dryer.
Repair seemed like the faster and less expensive option.

Once Fast & Easy technician completed the repair, he informed me that the connection behind the dryer also needed repair, but I would need a handyman to do this as he only works on the dryer itself. Well it turns out this additional repair would also cost $500 with the handyman.

So, now my total cost for this repair is $1000, and waiting over 2 weeks for a working dryer - which is an eternity with a newborn. Had Fast & Easy been HONEST about the full extent of the repairs needed, I would have purchased a new dryer and had it installed within a day or 2.

Because of Fast & Easy, our difficult situation was made much worse. I feel swindled by this greedy company. They chose to withhold information about the full extent of the repair so that they could get the job.

Potential customers beware, fast & easy is DISHONEST and does not have your best interests in mind.

Aziz is absolutely the best. Talented and reliable, he is our go-to for all appliance repair. Would never go with anyone else!

Very satisfied with service to repair my gas stove/oven range. A very complicated task, and they were able to address the gas issues I was having.

Our 7 year old LG refrigerator stopped working. We called Fast and Easy Appliance Repair and Aziz arrived on time, did a thorough review to rule out other problems and confirmed that the compressor needed to be replaced. They coordinated getting the parts from LG under warranty and replaced the compressor. I found Aziz knowledgeable, skilled and thorough and we now have a working refrigerator for $600, not cheap but less than half the cost of buying a comparable model and sending our old refrigerator to a landfill. For comparison, we’d contacted another company before Fast and Easy and, after a cursory review, their tech wanted to charge $1305 including $800 in labor and wouldn’t consider whether it might be under warranty, so we’re very happy that we called Fast and Easy for a second opinion.

We had an issue with our LG washer where it seemed to be leaking from the bottom. I was able to get a timely appointment with Fast & Easy and then when they had a cancellation, they reached out to me to see if I wanted that slot so I was able to have a technician come out within 24 hours of my request. Aziz, the technician, was friendly and professional. He ran a wash in our washer to see where the issue was and was able to ascertain that there was no leakage and that in fact the washer was in very good condition. It seems that there was a clog in the drainage pipe that the washer empties into and the water flowed out that way. It was great to have someone help to accurately diagnose the problem so quickly and in such a professional manner. Lisa, who was my main point of contact at the firm, was also great with her clear and prompt communications. Highly recommend Fast & Easy if you have any issues with your appliances!

Very responsive and professional. Serviced my (horrible) Samsung Chef Collection refrigerator to repair a leak and the ice maker. The technician knew all the issues this particular refrigerator has and gave me some good tips to keep it operating efficiently. Price for visit was extremely fair! Another company had quoted over twice the amount.

My refrigerator had an error message of “EF” and I suspected the evaporator fan stopped working. I called another company to come diagnose it for me and confirmed the fan wasn’t working and then quoted me over $800 to fix it! The tech priced the fan at $385. I researched the part myself and learned it’s between $100 to $140. I bought the part and called Fast and Easy Appliance Repair. Right from the start, Lisa was fantastic and I was scheduled quickly. Aziz came out, took a look, used the part I bought and was done in less than a hour. Aziz knew that the evaporator fan would cost a bit over $100 and was not surprised that this other company (which I won’t name) was trying to cheat me. Thank you Aziz for being an honest and reliable company.

They were great communicators, fit me in early to accommodate my Saturday, and were friendly, fast and knowledgeable during the repair. They were also kind enough to double back the same day when a snag on my end — NO fault of theirs— meant they had to leave before the repair was completed. They could easily have made me wait until the next week to come back, but instead they were gracious and accommodating. Excellent service, fast repair, had the needed part with them. 100% recommended.

They came earlier than expected but texted me beforehand. All my questions were answered while the work was being done. The work area was very clean when they left. I’d definitely contact them again should another incident arise.

What a great experience I had today with Fast and Easy Appliance Repair! They were responsive, on time and very knowledgeable. Aziz (spelling??) appeared with the parts needed to fix our oven the same day. He accomplished the job in a timely manner and at a very reasonable price. I would not hesitate to recommend this company to my friends and family.

I had a problem with my washing machine: water was left inside, and the whole machine wasn't working right. The technician quickly identified the source of the problem, fixed everything, and checked that the machine was perfectly operating before he left. Service was prompt, professional, and well executed. They explained to me what the problem was and how it was resolved. Strongly recommend this service for anybody who needs appliances repaired.

They are recommended by Sears so I could get a quicker apptment. They came out and told me the issue. They ordered the parts and they were delivered to my home. The day b4 my scheduled appt I hadn't gotten the confirmation time so I called them. I was told I wasnt on the schedule and would I be available for the following Monday because they couldnt get the part to the driver. I explained that the parts were here at my home and was told that they would call me for a repair time that day. They came at the stated time and the service was excellent and the tech apologized for the mix up for the parts.
I would definitely use.them again

The technician was good, but the over the phone customer service was HORRIBLE. The worse I have ever experienced. Rude,inpatient, disrespectful. Her name is Rosie I can tell over the phone she should not be answering the phones at all. She wasn't even willing to listen to what I had to say, didn't want to let me talk to anyone else, or supervisor, claiming she knows everything there is to know or say. When I insisted to talk to a supervisor Rosie said they don't have time to talk to me and that they would tell me the same thing she just told me. She put me on hold and talked the supervisor herself, but would not allow me to talk to them at all. To me costumer service is the most important thing. Above all. I'm most definitely disappointed on how was treated here at Precision services. The technician was not the problem, the receptionist for the company was.
I called my warranty company and they sent another company to continue the service for my appliance. I'm giving 2 stars,because of the type of customer service I received over the phone from Rosie the receptionist.

My LG refrigerator died. They were very quick and efficient. They set up a time brought all the necessary parts (Compressor and evaporator ) and finished the job promptly and politely. They communicated well.
Great job.

Long story. LG was very slow to schedule this service. But, when the Precision Services technician finally arrived, he was knowledgeable, personable and helpful. We hope never to need this company again but in the event that something goes wrong, we will use them.

Glass on oven door popped out when oven door was opened. Clip to hold the glass part was not a correct fit. A new part was ordered and installed in a timely fashion. The office staff scheduled the appointment for repair quickly and the technicians that came to the house were professionally knowledgable. New part was ordered and installed quickly. I am very satisfied with the service.

We placed a request for service and were asked to send photos of the problem with our microwave along with the model and serial number. The technician shows up, takes the same pictures and says yes, that is the problem. We’ll order the part and get back to you. That was 10 days ago. No idea when they are coming back.
UPDATE: in response to the review I heard back from Precision Services. Evidently Lowe’s denied the service request (determined to be a screwup on their end) and Lowe’s was supposed to contact us (which they never did). It would have been nice if Precision Services also contacted us earlier to let us know of Lowe’s decision but they are putting together a quote to make the repair. More later.

Very good repair service. Kept me informed throughout the process. Very easy to get ahold of someone. The only reason I didn’t give 5 stars was because the technician was three hours late on the day of my service. My appointment was between eight and noon and he showed up at 3 o’clock. He told me why he was late but he never apologized for being late. I just think it should’ve been common courtesy since People are waiting around for you. Other than that the service was great.

I purchased a range about a month ago. It continually made a loud buzzing noise while heating, like a helicopter was landing in my kitchen. I called for warranty service and they hooked me up with Precision. Jason showed up on time and knew exactly the problem when he heard the noise. He made the repair quickly, professionally, and perfectly. I could not be more pleased!

Dealing with this company has been a nightmare. I have been without a dryer for a month. I have a warranty thru Lowe’s or I would absolutely not use this company. The heat stopped working in my dryer, someone came out to assess the situation, determined that two parts needed to be ordered and it would take 1-2 weeks to get in. After two weeks had gone by and I had not heard from anyone, I called. The part was lost. They ended up rescheduling twice. Finally someone arrives today to fix it. He said it was fixed, tested it and it seemed fine. Next thing I know, it seems he has “lost” his phone INSIDE THE DRYER and has to take it apart. He did not test that it was still working. I went to do a load of laundry tonight and guess what... the dryer STILL does not work. Completely unacceptable. Lack of communication, not fixing the problem in a timely manner... absurd.

Update (the following day since I wrote this review).... I asked for the owner or manager, someone to call me to discuss the issue. Unluckily, Karen, the “acting” manager called me back. I explained the entire above situation. When I got to the part about the technicians phone being left inside the dryer, Karen apparently found this funny. She giggled at the fact that the tech (Chris) was so incompetent as to leave his phone inside the dryer. I explained that I did not feel it was appropriate for her to laugh and being stuck without a dryer for a month hasn’t been very funny to me. Never once apologizing for this situation. I do not understand how this place continues to stay in business with customer service like this. Dryer still not working...

The lady who is in charge of the phone calls is extremely rude and condescending. She closed my claim before the repair was completely done even though I reached out to them in under 24 hrs of work done. She blames incompetence on others. That being said the technician was polite and respectful. My washer looks working but still has problems. He listened and planned to come back to switch out a computer or something piece however the office lady closed my claim! If you are younger than her she wont respect you or take what you say seriously. They need better customer service in the office!