Appliance Repair reviews in Concord, California

Ahmad was once again fantastic! He tackled a very difficult job with patience and humor. Give him a raise!! However, the schedulers are terrible - they book too many appointments in one day for each tech and the result is late arrivals for the tech. Hire more techs or reduce the schedule demand per day - it is unfair and disrespectful to the customer to wait past appointment time for corporate greed. The phone system is also terrible - nearly impossible to get a live person, and the automated tracking update system did not work all day long! Get it together Sears!

Our repairman did a wonderful job! He was thorough, neat and very polite. He was able to get our old dryer working again.

I submitted a service request for my refrigerator and Sears sent Alvin out for the repairs. He took care of the job quickly and explained all services to me so I could understand. I was thankful for his services and that it didn’t brake the pockets.

Desmond was on time and was great with his work and very respectful. After 3 no shows from other representatives he came in and got the job done and even was able to provide a part that was said to be unavailable.

Was awesome explaining all the details found a small leave I. My water chill line that no one else did in the past .. Give him a raise he was excellent and excited to explain and correct the work …

I'm not sure if there is a human at Sears. Everything was AI, meaning, we couldn't get missed appointments and missed parts deliveries cleared. Now we have a dishwasher we have to call in someone else to fix. Do not use this company.

Allen came to repair our oven range that suddenly stopped working before thanksgiving, he was on time, friendly and made us feel like fixing the issue was a priority. He was respectful and we felt like we knew hi forever! Thank you Allen for making our first experience with Sears Appliance Repair smooth and easy!

The shortest repair estimate visit ever. I don't believe the technician really evaluated my machine. He did not look at the back because he never moved the machine away from the wall. He showed me pictures of the oil leaking around the motor,but how did he get them? He probably had pictures of someone else's machine!! The man smelled so bad that I could not stand to have him stay in the house any longer. It was so hard to be up close to him in the small laundry room, so it was hard to question his service method. I wanted him out and fast.

Over the past month, Sears has sent technicians to my home no fewer than nine times to repair my washing machine. These visits have lasted anywhere from one to four hours each. Despite the time, the appointments, and the repeated disruptions to my schedule, the machine is still not working.
This is not a minor inconvenience, it is a complete service failure.

I have repeatedly asked to speak with a manager, only to be told that there is no manager in the department and that their “manager” is AI, someone they communicate with through a chat app on their phone. That response is beyond unacceptable. The absence of real supervision or accountability explains exactly why this situation has spiraled out of control.

Even more concerning, two technicians in particular appear to be manipulating the scheduling system. On multiple occasions, they have arrived, stayed approximately 30 minutes, and then rescheduled the repair because they “have three more calls” and “want to be home at a reasonable time.” In other words, my unresolved repair is pushed aside for convenience.

Meanwhile, I have taken at least 20 hours off work to accommodate these appointments. That is 20 hours of lost time, lost productivity, and unnecessary stress with absolutely nothing to show for it. The appliance remains broken.

I have documentation and video evidence to substantiate every claim made here.

This situation demands immediate intervention at the Corporate level. What is happening is not just poor customer service, it is a systemic breakdown in accountability, oversight, and operational efficiency. The financial waste alone from nine incomplete service calls should raise serious concern. This department is losing Sears an incredible amount of money.

I expect a direct response from Corporate customer service and a definitive resolution. This issue should be treated with urgency and examined closely as a case study in how not to manage service operations.

We had a very positive experience for our repair. I called made an appointment they showed up the next day. Desmond was very positive and upbeat. Ordered the part and then followed up on the delivery date so he could come back and install it. The part came early. I texted Desmond and he stopped by the next day to install it. What an awesome young man.

Desmond was great! He understood the dishwasher, knew exactly what to do and fixed the problem. Courteous, good communication, and I was delighted with his service.
Thanks Desmond!

The tech was definitely on time. He was very nice. Couldn't say what was wrong as refrigerator was working fine the day he came. Fridge door was reading hot the night before, had to take all food in freezer side and transfer to another freezer., but by the time the technician got there the next morning.The refrigerator wasn't making any more sounds.And it was actually cold. The technician from what I could see was checking everything that he could possibly check on. I was satisfied.He had done everything that he was supposed to do. He told my husband and myself if it starts making that same sound videotape , the sound and I told him we would. He was on time, very courteous and knowledgeable. If I have any other problems with refrigerator in the future, I would hope I could get him as the tech.

Came on time, checked couple of unrelated issues, provided great advice. Super happy with overall service

Fixed my refrigerator, reasonable price , and quick service.
Thank you

Austin been my mechanic for three years. He’s always professional and has great smile every time I have seen on the job. Always reliable. Thanks for everything!

Konstantin was methodical and smart in diagnosing the problem with my fridge. He fixed it quickly. I highly recommend his services.

I called to fix my refrigerator that suddenly stopped cooling. He came the same day, quickly found the problem, replaced the part, and explained everything clearly. Worked clean and efficiently — no mess, no fuss. The fridge is running perfectly now! Fair prices and very professional service. Highly recommend!

Konstantin is very professional and experienced, explains his work thoroughly, and is very fair with his pricing. I learned a lot from him in just 2 visits. He has become my go-to repair expert and I highly recommend him!

Konstantin was very responsive when I reached out regarding my dishwasher that was not working. He was available to come over within a day and the problem was quickly identified and solved. With his quick response and professionalism I would hire him again!

Konstantin from Kosmos appliance repair is absolutely amazing. I noticed there was a brown liquid coming from the ice maker. I sent a message and he responded very quickly and scheduled an appt per my availability. He explained everything he was going to do, the possible problems that could arise before beginning. Konstantin was very methodical in finding where the problem was coming from. I'm keeping Konstantin on speed dial and he will be my go to appliance repair person from now on. Thank you Konstantin for all your knowledge and help.

Konstantin was great! He did the diagnostic and knew what was wrong with our Thermador oven, and was very transparent about cost and timing. He came back after the parts arrived and fixed things pretty quickly. He was very friendly, professional, and on time! We’ll reach out to Konstantin for all our appliances!