Appliance Repair reviews in Concord, California

Leroy came out last week and diagnosed what was wrong with my dryer and ordered the part. We received the part a couple days later and Leroy came back and fixed it this morning. Leroy is very nice and fast, just a very pleasant man to do business with and I hope if I ever have to have a technician come out again I hope it’s him again.

Alvin D was courteous and did an amazing job. I had a meltdown when I thought I was going to be without my refrigerator for a week. He called someone and found the part needed and came back on the same day to fix it so my food would not go bad. He is a great technician and Sears should be proud he works for them

First visit resulted in diagnosis only and part needed to be ordered. Unfortunately the part didn't arrive before the 2nd visit, so 3rd visit was needed. Technician was friendly and courteous and seemed well trained.

Easy to schedule! Great communication with technician before and during appointment. Fair and honest work!! Leroy was great! Saved me a lot of money by getting my stove working again!!

Allen got to the root of a problem that initially occurred two months before, spending extra time to ensure everything was in working order and providing maintenance tips. I was pleased with his service and thoroughness. He was also polite and considerate during the service call regarding minimizing disruption or mess.

The Sears Repairman was fabulous. He was very friendly and knowledgeable regarding my appliance concerns. The young repairman spoke to me in a way where I clearly understood the way wash machines work and their cycles. Kudos to him!

Michael, Is an excellent technician with lots of experience and takes pride in his work. He treats his customer with respect and answers any and all questions. I would highly recommend him to repair your appliances.

Expert service. The only problem was the appt booking. Got canceled several times.

My representative was outstanding assertively, knowing exactly what he needed to do and giving me ideas of what I can do to keep my very old washing machine running efficiently. This gentleman should be training others to do the right thing. He’s A great representation of your company

1. Kept us waiting while he was finishing up phone call in front of our house.
2. Charged us for visit even when he said the machine could not be repaired because parts are not available any more.

After posting the above message, The "owner" responded "We apologize for the trouble you have faced. This is not the experience we want.... please call us back"

So I called back and explained the situation. The customer service professional was very sympathetic and offered to refund me the diagnostic fee.

A week later I got an email saying they would NOT refund!

This is unfair. They should have indicated during the process of scheduling a visit that if the repairs couldn't be performed, they would still charge the diagnostic fee.

I guess I will think twice before making another appointment with Sears.

Alex was great. The handle to our Kenmore Elite Dishwasher came off. He knew exactly what to do, and did not want to charge us for only having to use an Allen Wrench to tighten 2 screws. We are in our mid 70s and he was trying to be fair. He even tried to get approval to charge less for the service call, but his supervisor did not give approval. Thank you Alex, for trying.

I received 5-star service from Leroy today. He was very nice and informative. He explained the issue that we had with our washing machine in easy terms and gave some extra advice.

So in saying that, all and all I was very happy with my service and with his CS skills!

He did an excellent job replacing the pump on my washer. He also did an awesome job when he did my dryer maintenance. He’s great!

Alvin, from Sears, was a great tech!! He was able to diagnose the problem with our microwave ordered the right parts and had the right equipment to pull out our microwave and oven combo. He was respectful of our house and is very knowledgeable.

Repair technician was courteous & professional. Repair was done efficiently.

It just took more than a dozen appts. And in the end they left it in the middle of the hallway. They cancel and cancel the international team in Philippines or Asia listens when you leave the verbal feedback. . I was transferred there to send a message to the technician. They said in their so polite way that they couldn’t do that yet I know they can. But the employees in Indian are willing to send message to technician . The Philip info team listens to the verbal feedback and retaliated by canceling 2 times my appts. When I called to complain and ask for a supervisor they put on hold endlessly and nobody called me back. Truth to be told be extremely careful with leaving verbal feedback.

Setting up the appointment was easy, the customer service representative was both friendly and helpful. I appreciated receiving a text that my technician was in his way. I appreciated the time he took to attempt to remedy the problem and for leaving the location where he worked clean.

Excellent service! Knowledgeable and timely with the range cleaning. Great service.

Keith was my service technician, I found him to be prompt and very courteous. His knowledge of fixing my equipment was of expertise level and I appreciate the service. Won't hesitate to use the service again thank you

Josh is Awesome! He is Smart, Talented , Pleasant and very professional. and He was quickly able to identify the problem and fixed our Dryer after 2 months of waiting for Alex who did not show up for more than 5 scheduled appointments since the end of November. We truly appreciated The prompt and professional service we received from Josh!

The 'guy' let us know when he would arrive, came on time, got the part replaced, and the dishwasher is working like new.