Appliance Repair reviews in El Cajon, California

It’s typically not easy to find reliable appliance repair companies, I should know as I manage and portfolio of high end multifamily properties throughout Southern California.

Elon came out next day to diagnose our dryer that wasn’t heating properly. He was very professional, honest and reliable throughout the repair process. He provided an exceptional level of service at a reasonable price. Very satisfied!!!!

Marcos did a great job fixing the dryer! He was very efficient and speedy through it and did an amazing job. He was also very friendly, respectful and honest with us!

Rick was here within 30 minutes
He is kind and efficient… he assessed the problem and was able to repair our refrigerator… it was a big job and I highly recommend this company and this employee anytime!!!!
They are reliable for real!

I had Vince from Reliable Appliance Service come to fix my washing machine, which had a serious vibration problem. He quickly identified the issue and resolved it efficiently. The service was fast, professional, and the pricing was fair. Vince was knowledgeable, friendly, and explained everything clearly. I'm very satisfied with the outcome and would highly recommend their services!

Terry replaced the part inside the heater very quickly. It took less than an hour to finish.
He was nice and patient to answer questions.
We are happy to work with him!
I did a google search and I called the first number showed me repair in Richmond, Ca area. They gave me 4 hour window and they sent Terry to my house. Terry got the part and came back and fixed it very quickly.
He also fixed the cover position

Roman is the best!!! He has come to my place TWICE - once for the dishwasher when i had a company flake on me EIGHT times. He was quick, on time, perfect at showing me what was wrong with both my oven and my dishwasher. Now that I have so many issues with fixing appliances in a new house - even with a warranty company, I will only use this business - all because of Roman and his excellent service and attention to my products.

I called mid afternoon and my oven was fixed less than four hours later. I am extremely happy that Reliable Appliance promptly responded to my call. I own a vintage O'Keefe and Merritt double, wall-mounted gas oven. It just stopped working, on a day when I'd already prepped 25 pounds of tomatoes for roasting.

The technician, Elon, was great. Elon immediately identified the problem, had the part I needed on hand, was courteous, professional, and fast. The repair wasn't cheap, but worth every penny I paid to have my oven working again. Better yet, parts and service are guaranteed for 90 days.

Highly recommend.

Rom. Did a great job came same day. Fast service and repair.
Would recommend reliable service for appliances repair front loader washer

The exhaust hood repair at our restaurant was handled perfectly by Vince. He quickly identified the issue and fixed it efficiently, restoring the ventilation to full working order. His professionalism and attention to detail were impressive. We’re very satisfied with the service and would gladly recommend Vince for future repairs.

Paid to have my dryer fixed was promised a 90 day warranty, paid a crazy amount as it was the day before Christmas and I was desperate. The next day it stopped working. They came back out and said it would cost even more to fix it even though it was something that wasn’t broken before their technician worked on it. They refused to give a refund. A complete scam and waste of money.

What is worse than your AC giving up in the middle of Summer? Well, probably a lot of things, but the AC going out was a definite first world problem for me. I hate being hot. I needed help ASAP when the cool air stopped saving me from the hell that is July. I called Reliable and although they couldn`t get me a same day appointment, they set me up for the following day within a two hour morning window.
Adam gave me a call about 45 minutes before he arrived to let me know that he was going to be on his way. He called me again when he arrived and I met him out in the parking lot of the complex. He greeted me with a handshake and a smile and was ready to get started on figuring out what the issue was.
He spent time looking at the heating and cooling unit, cleaning it(it had not been serviced in a long time), testing wiring, looking at the thermostat, and making sure cool air was flowing out of all of the vents. He determined that the unit needed cleaning(which he did), the air filter needed replacement(he hooked me up with a washable one that will last longer), and a new thermostat because the one we had stopped communicating with the heating and air system.
All I know is that there is now cool air and I don`t have to be cranky and hot(only cranky). Adam is a great technician, efficient and knowledgeable in his field. I also found him to be a pleasant human being and easy to chat with. I asked a lot of questions and wanted to know what he was doing and why and he was more than happy to indulge my curiosity.
5 stars. Would recommend Reliable. Just because the world is on fire, doesn't mean you have to suffer the heat.

Isaac is amazing! He came the same day I called, quickly found the problem with my fridge, and had the part ready to fix it. Super professional and friendly. My refrigerator works perfectly now!

Amazing service! Our refrigerator was making noise and not cooling properly.
Isaac showed up on time, found a freon leak, and fixed it quickly. Very friendly and knowledgeable guy. The fridge is now running quietly like new. Definitely calling him again if anything breaks!

I wish I could give zero stars .i had a broken refrigerator and icemaker in the freezer section happen about the same time. Elon came here from Reliable Appliance co. He diagnosed the two problems .told me it was going to cost $989 to fix both problems . At that point I thought well heck I should buy a new one instead for that cost. Elon went into his sales pitch about how the new ones aren't made as well blah blah blah. I knew it was a sales pitch because I used to be in sales. I felt empathy for him. And since I used to be in sales I let him have my business . Im a humanitarian, philanthropist and an empath. I let him have the sale. Plus I felt sorry for him because he's from Eukraine. About ten days later he came back and installed the new parts . I found it a little odd when he told me that the refrigerator would not have the blue illumination light anymore . But heck that's not very important to me so I said no problem. Now looking back I think that's because he put cheap after market parts in it from China instead of the correct parts . Within a week the refrigerator started making strange noises . I looked inside and noticed ice coming through the back wall of the refrigerator!. Then within 4 weeks the new icemaker broke! So I called Elon and informed him that both the refrigerator and ice maker I just paid $989 to have fixed ! Were both now broken. So Elon came over to see the broken refrigerator and ice maker i had just paid $989 to have fixed! He said to unplug the unit on Saturday night to defrost so he could come fix it on Sunday . So Saturday night we unplugged it and had to put all our food in a cooler on ice. Sunday he doesn't show up at all. So we call and text and leave voicemail but he has blocked our phone numbers . Then we call corporate and ask the woman what time he will be here. The woman says that they are no longer able to provide us service. I am shocked ! I ask why . She says a supervisor will call me and hangs up on me!
Please people look at the Yelp reviews not these Google reviews they beg their customers to write for them . I wish I reviewed yelp first ! I would never of hired this company . The supervisor never called me as promised . I just spent $989 and a month later it's back to broken again. We are going to escalate this all the way to every agency and organization , that protects consumers. To the BBB to Yelp to all of them . Trust me I know them all and have access to them all. Thats the business I am in. I hope it was worth it Elon and Reliable Appliance repair company to burn someone who paid you way too much to fix my appliance then it brakes within a month and you do not do the right thing and come fix it. Just bury your heads in the sand and hope we go away. Ok now I will contact all the other agencies, orginations ,bureaus and Yelp

Best technician we’ve ever had! Ron repaired our oven and microwave combo in one visit. He was professional, honest about the costs, and the appliances work like new. Highly recommended to anyone needing appliance repair.

Ron was amazing! He came the same day to fix my refrigerator and had it running again within an hour. Very professional, knowledgeable, and friendly. I highly recommend him for any appliance repair!

Terrible experience. This company should change its name to Unreliable Service. A tech named Roman arrived at my home. He barely spoke any English. He inspected my fridge and freezer and said my compressor needed to be replaced. 5 minutes later he said the compressor is fine and I needed a leak test that would take him 20 minutes of time and he was going to charge me $650 ($400 for 20-30 minutes of labor and $250 for parts). He said the leak test could even come back normal. He couldn’t describe the difference between a compressor and condenser to me. I told him to leave and had to pay $100 for this ridiculous waste of my time. Avoid at all cost!!!

This is a video of a an air conditioner being placed on top of my building. The manager of Reliable -Victor - drove clear to Palm Springs to get my unit and delivered it this morning and then his team came with a crane and knocked this thing out. They have done all the work essentially around my place but everything they did today was sort of over and above the call of duty in terms of service.

I want to thank Bill most especially because he is a wonderful Tecnician and person and he tried his best to save my old Air Conditioner. He really hung in to make sure that I was feeling good about the whole thing.
And what Reliable did was do their best to help accommodate me pricewise and considering the needs of an air conditioner on top of a rooftop in a marine area.
I can’t think of a reason why everyone shouldn’t be going to them for help because I’ve had nothing but the best service.

So thank you Reliable and I hope lots of people read this

Elon came out same day. After 30+ minutes of fumbling around and taking apart Bosch dishwasher, was unable to figure out why water wasn't draining. Came to conclusion that the mother board was defective. I said how much and when to fix. He said about a week or so because part was backordered. He also told to estimate around $600-$700. I researched the part online and the most expensive was $215. I mentioned that to him and he said the rest was labor. REALLY!!!. I felt he was not being fair and simply gauging me on price and service. I reluctantly paid him the $99.95 fee via check and asked him to leave. Later, my husband was able to YouTube the issue of drainage and load and behold!!! We fixed it ourselves with a spoon and removed the little plastic piece that was preventing the impellor from working correctly. Saved ourselves!!! We felt like Elon was not trained to diagnosis the real issue and just disassembled the unit and then reassembled it crooked too. He went straight for the most expensive item he could mark up. What a dishonest thing to do! I will NEVER EVER do business with this company again and warn friends and family the same. Sorry, we own a company too, and customer service and honesty goes a long way.

⭐ **1 Star (and that’s being generous)**

If you’re looking for an appliance repair company that specializes in **taking your money and disappearing**, congratulations—you’ve found it.

From the moment they collected the diagnostic fee, the excuses began. First it was *“waiting on a part.”* Then it was *“the warehouse shipped the wrong item.”* Then it was *"4 weeks delay"* . At one point I’m fairly certain they were just spinning a wheel of lies to decide what to tell me next.

Excuse after excuse. Every phone call my requests were "forwarded to a supervisor" for a refund. They never actually showed up with the correct part, the right tools, or even a basic sense of honesty.

Customer service is a masterclass in gaslighting. They act like **you’re unreasonable** for expecting a repair you already paid for.

Refund? Don’t make me laugh. Once they have your money, consider it gone. Their entire business model seems built around **stalling until you give up**.

This company doesn’t always repair appliances—they repair their cash flow using your frustration. Save yourself the stress, the wasted time, and the financial loss. Call literally *anyone else*. Or just buy a new appliance. It’ll be faster, cheaper, and far less infuriating.

Our washing machine broke right before we were going on vacation and our laundry was stuck in the washer on lock. Steve came out and at least let us spin the laundry and get it into the dryer. However, our washing machine needed parts and he was going to order them and come back. He was so friendly and kind and very hard-working and was true to his word. He came back right after we got back from vacation had all the parts and fixed our washing machine also gave us some tips on how to upkeep it. We were truly blown away about how kind and how experienced he was. I would give them six stars if I could.