Appliance Repair reviews in Fresno, California

My service technician was the best. He kept me informed throughout the process. He diagnosed and repaired my refrigerator after numerous failed attempts by previous techs. He was very knowledgeable about my particular model and completed the service in a timely manner.

The technician identified the problem, ordered the parts, and then made sure that the repair fit within my home warranty. When there were some questions on the home warranty coverage, he took time to call and confirm the proper process. Thank you for doing a thorough job! I look forward to working with them again.

Scheduled appointment between 8:00am and noon. Tech never showed. Tried to call and was only offered a way to cancel or reschedule by a useless AI. Could not get a human at all. The web site says the tech is 1 stop away since 9:00am. Unacceptable in service and communication

Scheduled service between 1-5 and the technician never showed. Looked at the online ticket and claimed "customer was not at home" which was untrue. If they didn't want to come, that is fine, but you don't have to lie.

The technician was knowledgeable and professional. He took the time to explain everything!

Gary was professional, personable, and easy to talk to. He showed me the part that had to be changed, and answered every question I had. Highly rated!

Refrigerator freezer door kept popping open then the door wouldn't open on one side. Bruce was very transparent, informative, professional and communicated concerns clearly. Bottom line, there were too many unknowns about the repair, parts and availability so the insurance company decided they did not want it repaired.

Justin resolved the problem quickly and answered all of my questions.
Definitely a 5 star rating

Excellent & professional service.
(EDITED 24 hours later) Changed from 5 star to 2 star due to feeling underhanded business practice. I need to amend this post 24 hours later. Our repair tech told us to wait 24 hours before contacting again if the issue is not resolved. Well, it's not resolved and no contact back from the techs number. Called the warranty and after 24 hours post repair the ticket is closed and you have to file a new claim. Thus back to waiting on the phone, waiting for available appointments, none soon, waiting for diagnostics, waiting for parts..... atm, I'm at 4 weeks broken fridge, Only 1 week with Sears service but counting up now.

DO NOT SIGN UP FOR SERVICE WITH THIS AI ONLY COMPANY. You will be rescheduled over and over again with no accountability and no personal customer service hotline. AI is in charge from the first time you call. If they do show up, they are unprepared to work on the appliance, even though they ask several times for the part number, serial number, model number, etc. before showing up to say that the parts must be ordered. If you buy the home warranty, you are paying monthly to be sorely frustrated and disappointed over and over again. I have been rescheduled several times since 7-7-2025, today is August 1st and i have again been rescheduled to August 12, 2025.

The technician stated it was duct work and not the air conditioning unit so nothing was done but a simple cleaning. The air conditioning unit is still not holding the right temperature that we set it at. Unsatisfied with the outcome of the service call

Unit is still not working correctly
Tech came and replaced the thermostat. It never registered the proper temperature. The AC unit does not come on unless the fan is manually moved. Tried to speak to someone, only get an automated system. Tech left no contact information. Clearly did not repair the system.

I am very happy with the service I received today. My technician knew what he was doing and was able to complete the repair within 45 minutes.

The repairman fixed the Microwave Neutron Battery and other adjunct parts. HOWEVER, THEY BROKE THE CLIPS THAT HOLD THE CONTROL PANEL SECURE WHEN YOU PUNCH IN YOUR CHOICE TO COOK. WE ASKED THEM TO FIX THE PART THEY BROKE DURING THE. REPAIR. THEY SAID WE WOULD HAVE TO HAVE ANOTHER ORDER FOR SERVICE.THEY ACKNOWLEDGED THEY BROKE THE CLIPS ON THE CONTROL PANEL. I DEMAND THEY FIX WHAT THEY BROKE DURING REPAIR..WITH NO ADDITIONAL CHARGE OR EXCUSE PHOTO WILL COME LATER.

Worse experience l have ever had. Put a service request in on 07/14/25 paid my $100.00 for first visit my washer needed a pump since they then have taken another warranty payment of $59.00 and today 08/12/25 no repair has bee made. Have had 3 appointments scheduled all have been rescheduled no technician to service my area, today is my 3rd. service date 8/12/25 rescheduled repair man had a emergency. This is my 4th appointment they have rescheduled. And the appointments are scheduled for weeks later. And l never got one call to let me know they were not coming out. If you are offered a home warranty through Cinch and their repair company is Sears Warranty and Repair don’t do it. I would hope that we customers that have had the same experience to get together and do something about this type of services companies. And the initials or signature is not mine that’s on the initial paperwork.

My husband was at home at time repair person came my husband was very satisfied with the service person.

Gary B came to fix my washer and do cleaning maintenance on my dryer. He was very professional and got the job done in no time! Thanks Gary B!

Bruce was excellent!! However before Bruce (tech) came to fix my fridge. I called in May 14-25 on May 22-25 Dennis came and ordered the parts (4) which came within the week. I was without a fridge for a month and a half, in between times I’ve had 6 reschedules. It was hard getting thru to someone and when I did the language barrier was very difficult to understand. I felt I wasn’t being heard and when I asked to speak to a supervisor I was told I was or they didn’t have one. When I to talk to the cancellation department they would not transfer me IT WAS A STRUGGLE!! Now today June 19-25 Bruce was such a blessing and fixed my refrigerator 🤗! THANK GOD!! Thank you Bruce, God bless you!!
To Sears department; I really hope you fix this problem it’s not right we make our payments just to go through the hassle. I’ve heard people in the background when I was on the phone it seems like other customers wanted to cancel yet the customer service was very rude.
Irene Garcia
6/19/2025

Unable to talk to a person and robots not fully trained and no other option to ask question that ai unable to answer. This was sears home services for my ac. No store front and agents working out of their homes.

Arrived promptly on time, fixed refrigerator, it seems to be fine now. Very considerate and explained issue well.

I have been taking time off work and changing my schedule for repeated rescheduling of the repair of my refrigerator for almost 3 weeks now. Their AI-only system makes it impossible to speak to a customer rep or any real person…that’s the problem. The system anticipates the parts being ready, whether they are or not. So the appointment gets scheduled, then postponed, then cancelled once the system realizes that the parts are not delivered! This results in wasted time and strains the work relationship…not good! On the upside, the technicians are really knowledgeable and helpful…but they are also unable to speak to anyone real! Amazing that they haven’t found a fix for this problem. If they do, I will continue to use them for appliance repairs. I sincerely hope they do, cuz it’s a real detriment to their reputation they’ve built over the years. Best of luck Sears! I hope you don’t become third rate to local human companies!!!

Sears, Thank you for the response! I tried the 1-800 number you gave me and there appers to be no option that allows me to address the issue, either AI or live person. A better response would be to have someone call me at the cell number you have on file.

Still no response from Sears. I will continue to update my review as time and events unfold.