HVAC reviews in Fresno, California

Demetrius was very professional, explained every question we had at length and was patient & kind. We appreciate his ability and thorough explanations of their products as well. I would recommend this business!

I appreciated Ricardo's friendliness. He was very professional and did a very good job. I would recommend him to anyone. He's a blessing. Very helpful Stay blessed with much love and Jesus.

Humberto arrived on time and explained what he would do, which included replacing my air filter with a new one that I had for replacement. He wore foot protection to keep my carpet clean and took the necessary time to check out my entire heating system, which included repairing a wire that was not making a good connection. He gave me some recommendations that I’m considering.
Thanks Humberto!

Both gentlemen, Jose and Timothy, were polite, curtious, worked to complete everything well, answered my questions, friendly. They did an excellent job!!! They were here all day and added insulation, cleaned out my vents as well as cleaned my HVAC system. They also cleaned up after themselves.

I got an appointment right away. They were fast friendly. They did a thoroughly great job very informative. They explained everything to me even showed me videos of the problems. Explain to me options and helped me make my decision.

Tommy called me when he was on his way, was on time and was very diligent in his work. Explaining all the steps and the expected outcome, which was fulfilled. Excellent service very competitive prices and honest assessment. Huge improvement on my former large local provider. My annual contract is with Balanced Comfort now instead of the “other guy”

We're clear and concise, got to work and got it done. Reason why it is not 5 Stars is because of scheduling.

We were scheduled for 2pm-4pm, but they arrived around 7pm.

They did let us know about the time change but I believe the company needs to work on time management. Also, they were not giving us updates, I had to call to get the update of where things were at.

Wonderful experience- great work and an amazing customer service. We got out HVAC replaced 3 years ago. So when our water heater went out we called them up and they took care of it. They were great then and they are great now.

They are too expensive, charged me $73 to show up and said that there was grease in the kitchen drainage he said it was bad news so he called back his dispatcher and asked them to give him the quote to do Hydro Flushing, he quoted me $750. So make story short didn’t clear the drainage and left with $73. My thing is I told the dispatcher from the beginning that it was clogged so of coarse you expect there’s going to be grease. So I called another company A1 Noble Plumbing and they did the job right they cleared the drainage and it’s good to go I’ll definitely recommend them and call them back again.

The repair guys were great. We needed a new system, which cost "alot", but that's the price you pay when you don't get your central heating/cooling system serviced regularly. All-in-all, worth my time.

This is our continual saga of great service from Balanced Comfort. Our A/C unit stopped cooling in the midst of a 101 degree day. In a panic I called for service and was given a 2 to 4 hour window for a technician to show up on a Sunday. Within an hour, here he was. After much testing, it appears he was not able to get it cooling today, however promised to have another technician show up tomorrow.
Thank you for fast service and a kind technician.
Patrick Walker

Saga: Part 2
So, after 23 years of faithful service, our HVAC unit officially died. We contracted with Balanced Comfort to replace our complete unit. Again, another awesome employee Timothy See showed up. After discovering that an incorrect unit was ordered, Timothy ran to pick up the correct one, late in the day. This poor guy worked until 10pm. (Tell me that is not dedication to a job well done). And once again, another personable, friendly and just plain nice guy. Balanced Comfort, my hat is off to your HR department, they really know how to hire quality people. We are now basking in the cool temps again with our new unit.
Thank you for another GREAT HVAC experience!
Patrick Walker

Saga: Part 3
After we had Balanced Comfort install a new HVAC unit, they send out yet another fantastic technician, Lukus Felix for a "check up" inspection to insure we are pleased with our purchase. Service like this is what consumers 40 years ago experienced. Certainly appreciated and unusual in 2025. Something that warrants acknowledgement!
Thank you Balanced Comfort for a fantastic HVAC buying and install experience!!!
Patrick Walker

I had scheduled a tech to come out on a Friday morning to perform the winter seasonal maintenance on our heating system. Dane arrived on time and was friendly.

After Dane left, I had cause to go into a room and I began to notice, throughout the day, that the room was getting chilly and I eventually paused to find out that the heater wasn’t blowing heat or anything at all. Something was wrong.

It was after hours, so I went to the website and saw they offer emergency services, so Saturday morning I called and got an AI receptionist repeating how “frustrating” this must be.

And yet no one called me back.

I called again later Saturday afternoon and got a real person who told me the soonest they could get a tech out was the soonest day I had selected on line ( just in order to send a message on line), which was Wednesday. I reiterated to the receptionist what happened and after putting me on hold for a long time, she came back to tell me she was unable to contact anyone from management but would stay on it and see what she could do and definitely call me back to see what she finds out. She did and said Wednesday was the day but maybe Monday morning with no guarantee, possibly Tuesday.

i called Monday mid-morning, got a real receptionist and explained the situation again and after putting me on hold, came back and gave me the same response…that Wednesday was my day…and also added to be aware there would possibly be a $49 gas refueling fee.

I paid to be on their seasonal maintenance plan, I thought priority scheduling was part of that service but I may be mistaken, but they wanted me to wait 5 days in the cold for someone to even check out what the tech did or didn’t do.

So the website shows emergency services for $149, and weekend hours and I found that to not be true.

I just noticed I left another Google review, about another visit, that I forgot about, which wasn’t 5 stars. This will be the last I do business with this company. I called another local company, they came right out, like within 30 minutes of my call and easily fixed the trouble.They were also friendly and professional.

Brittany is incredible. I genuinely appreciate her dedication to solving the problem. She stuck with it to the end despite a number of obstacles and challenges. She maintained composure and professionalism the entire time. My wife and I especially appreciated her candor and transparency through the process. Excellent experience.

Tre hustled over in between jobs to cap yet another leak while awaiting ServPro service. We are looking forward to resume repiping our home with Balance Comfort after our home has been treated for water damage.

Thanks again Tre & Balance Comfort for the speedy response & see ya soon for repiping 👍

A day later…..

Thanks Manual for fixing yet another leak in kitchen. And helping out with my contractors in purchasing the correct and better quality bathroom sink piping. Balanced Comfort has really put me and my husband at ease while we go thru tripping our home.

I booked an appointment to have my dryer vents cleaned. I was able to book an appointment online yesterday for next day service.Britney came out and did a really fantastic job. She was very professional, completed the job in a timely manner and let me know all that she did. I am very happy with their service and will continue to use them in the future.

My ac was leaking water and I needed a drain line cleaned. Nick was here by 10 am and able to fix the problem, explained everything, and very considerate of my home. I appreciate balance comfort for my home’s systems and highly recommend getting the annual maintenance plan. I have had this for the past couple years and it gives peace of mind getting the ac and furnace inspected ahead of time.

I give Demetrius 5 stars! He explained all my opinions, and informed me every step of the way during the removal, and installation of my sink disposal. He installed in it quickly and showed me how to reset the disposal. He was kind, efficient and did a wonderful job!

Had great service today from Estevan Rodriguez. From start to finish he was excellent. Great install and got my wife and I back online with hot water quickly. Very communicative and courteous. Thanks!

Miguel B. was extremely professional, respectful, and knowledgeable. He inspected both my trash disposal and instant water heater issues, quickly diagnosing the problems and providing fair, transparent quotes for the necessary repairs. He also took the time to clearly explain the current HVAC specials that Balanced Comfort is offering to homeowners, which I really appreciated. Overall, excellent service!

Demetrius was amazing very professional and completed our service within 40 minutes. He also took the time to help me understand the lifespan of my system, which I really appreciated.

If you have been following my balanced comfort story then you know it's been going on since install Jan 2025. So here we are 12/1/25, Carlos has been my tech now for enough time to get to know us and how we interact with the unit, and to understand the unit and how it works in our environment!Updated It has been nice to have the consistency of one single tech and Carlos has done an amazing job with his customer's! Carlos Rodriguez has excellent customer service skills, he is very easy to learn from and is willing to teach! When it comes to comprehending exactly how a heat pump works, if you've never had one; they are definitely different than a regular standard heater!! The unit went down over Thanksgiving and began to act as it had in the past and it was a simple flick of a switch which although annoying that I had to call him yet 2 months later was a fine example of just how finicky and technical these units can be especially when brand new! Oh and Jake the head of A/c operations,I know I gave you a bad time at first but I must say that the company you are overseeing Balanced comfort has done a fine job of making sure that there is consistency with the customer and consistency with the service and it is appreciated that you listened! I also have to make a special note here that there is no more Sophie the AI generated phone assistant! I got a real person over the weekend and it was a pleasure to speak to Lethany, who has done a great job with her customer service skills as well! My appointment was booked promptly and Carlos was assigned and I was pleased ,main point I was pleased for the moment .Until next call lol hopefully they'll get less and less takes about a year for the unit to get broke in, Carlos said. 10/12/25- so since the last post they have been out 4 times,once Jorge came back out he got the ball rolling and he advised it was a bad thermostat (wall unit) so replaced with a non eco bee unit good for 1 mo then back again.
Then something else happened and Carlos Rodriguez came out and well he's fantastic,very thorough and knowledgeable, works at senior tech level same as Jorge and that's all I want out here anytime from this point forward! Carlos was very friendly, super with showing me that there's a few things about this unit I still hadn't seen before. So he's pretty much gone thru it wire by wire and pipe by pipe and found a "rare" issue this time. Had parts ordered and came back with no issues the next day and spent the day putting it all back together after a good cleaning. Let's hope it'll get me through the winter. As long as warranty is in effect we will continue to poke at this thing till it's dialed in. Do I still hate calling them,you bet! But I'm documenting for the world that you shouldn't have to call your HVAC company this much or become so friendly with the knowledgeable staff. But at least I have some good guys coming out here now. And well see how the rest of the story progresses. But Carlos Rodriguez, gets a A+ from me and is welcome to come back if I must have balanced comfort return again and again. Till running like a perfect heat pump system should be! See you later.