HVAC reviews in Hayward, California

Brian responded within two hours of my calling Bell Bros to fix my furnace that broke on the coldest day of the year. He quickly discovered the problem (bad fan motor) and gave me the options to repair or replace the system, and then helped me get my gas fireplace inserts back online (we hadn't used them in 12 years) to get some heat back into the house. Truly outstanding service !!!

Excellent experience with Brian. The only problem I had was a missed appointment where I had to sit for five hours fruitlessly waiting. The miss was due to a dispatch error. I was able to deduce that the AI dispatch needs signifincat training to make service rep assignment make geographical sense. Bian was directed to go from Hayward to a distant locale near me, back to Hayward, and finally to me! That makes no sense. Brian was awesome, despite being very tired and hungry. He stayed with us working and explaining our furnace/AC's issues and tradeoffs in repair strategy. As long as Bell Bros improves their arrival efficacy and provide human backup to the AI, I will return to Bell Bros.

Brian was outstanding in his thorough evaluation and inspection of our system. His comments were helpful though the solution would involve tearing out walls to replace old ducts. He is polished and has a great business manner.

Call another company to fix our ToTo toilet, water running. This person said they don’t carry their products and would have to be ordered. He said they don’t carry their overflow tube. That was the red flag. It was the fill valve.
Should have called Bell Brothers in the first place, everything done in about 25 minutes and done professionally.

Brian G. Serviced my heater that had not been serviced for at least 20 years. Gave me great information and options if I was ready to replace or continue maintaining. Got a great deal on annual maintenance and so now I can stop neglecting my heater and plumbing. Since my husband has a medical challenge and used to repair everything if he could, now I need reputable and honest contractors. So I was given this referral by a good friend and I am very grateful. Thanks Bell Brothers!

Steffan was great! He went to my rental and communicated very well with both me (remotely) and my tenant. He isolated the issue and explained to my tenant how to avoid it in the future and sent all pertinent info to me. I will definitely request him next time if I have the option.

Richard was very thourough and professional. I am glad he showed me the issues with the current heating system. Based on his professional opinion I have decided to renew my aging system. Very good job!

Eric was courteous, on time and kept me in the loop on everything he did. Fine job and very happy with the service to repair and replace our plumbing needs; bathtub shower valve and spout. Dealt with the challenges and knew exactly how to meet every customer expectation. Done in less than three hours after just a days notice. I will definitely refer others to this service and will use Bell Bros again in the future.

David from Bell brothers is very courteous and professional. He helped me with maintenance of HVAC and AC. Also helped me check the ducts and insulation in the attic. He did his job very well and helped me to sign for membership which is beneficial. Thanks!

Bell Bros had been maintaining and servicing our aged HVAC system since we moved into this house in 2017. This spring (2025) we needed to replace our HVAC unit with a heat pump. We got three quotes, two companies (one was Bell Bros) recommended the GE heat pump. So, like a dummy I picked the cheaper one. That company installed a GE heat pump inverter but used a diff brand air handler. I assumed the unit would be matching as they didn't list anything else on the quote. I demanded they replace the air handler with a matching GE. They refused and insisted what they put in was efficient (it was not, not even close). Unwilling to accept the mismatched system as installed, I called back Raul, the sales rep for Bell Bros. and explained the jam I was in. He was sympathetic and responsive, offered an updated quote to install a Midea matched system even more efficient than the GE. They removed the system the other company refused to and did a quick and clean install of new heat pump. Raul is wonderful, quick to respond to all questions and concerns, skilled at explaining equipment and financial options. The installers were respectful and clean. And we've had different service technicians over the years and have always been happy with their thorough service. I learned a hard lesson and Bell Bros was so supportive. Thank you!

Had a clogged shower drain, called and got same day service. The team communicated well and the technician Phil assured the work was done quickly and properly. He even brought his own shoe covers to protect our floors! Will absolutely use this service again if needed. Thank you!

I've had Bell Bros here to do electrical work and more recently plumbing and I have been impressed with their friendliness, respect, and knowledge. They explain everything thing that they're doing and with great patience answers any and all questions. They're pricing has been very fair. I would, and have recommended them to family and friends. Thank you Bell Bros!!

We chose Bell brothers to install a new furnace a couple of years ago and they were great then and still are. Each time we have a service person (only for maintenance, no problems have occurred), That person has always been professional and knowledgeable. Kyle was no exception. He got in touch immediately, kept me posted on his arrival time, and went to work right away, after explaining his services. We would recommend Bell Brothers without exception.

Our review pertains to your technician Willaim G.
We would like him to be acknowledged for his professionalism, kindness and knowledge. He definitely went above and beyond assisting us with questions, fixing afew things that needed to be fix (air flow in bedrooms). William explained in detail exact issues with our HVAC unit to which we will be purchasing a new one soon. We will ask for him in person to continue with future visits.
Thank you
Amy and Ralph Rodriguez

Very disappointed in how this whole process has gone. My experience with them starts before mid-December 2025. In a few more days, it will be march and I'm still not squared away with the service they were to provide. Communication has been very fragmented and I've spent too much time and energy following up with Bell Brothers to make any type of progress. I regret even choosing this company. Buyers beware when choosing this company. Too much time has passed since everything began and this is just unacceptable by anyone's standards especially when the job was to install two separate direct vent wall mounted heating units. This shouldn't take months to get to the finish line. I have attached photos. I've gone through the winter with the units mounted onto a wall that isn't closed up. You can only imagine how inefficient my heating has been as a result. Some major cutouts to the walls were due to miscommunication within their own teams. Had the job been communicated better, a lot of this would have been avoided. I just want my walls fixed and the job completed and pass inspections so that I can walk away from ever dealing with this company ever again.

Full edit 4Dec2024: I originally left a glowing review of this company a week ago and now I just deleted that review in full because I discovered ownership of this company has been harassing my neighbor who I assisted with getting service for her heater and paid the technician prior to their leaving. Apparently the company did not get that money and believes the money for the repairs are still owed. Per recorded calls with AJ, instead of talking about not receiving my neighbor's cash payment with their technician who received it, he is harassing my neighbor for another payment. In essence, he is calling his customer a thief when the issue is elsewhere.

After AJ texted me and brought this to my attention, it was only then that my elderly neighbor who doesn't speak much English showed me the harassing texts. AJ and Villquin have unbelievable audacity to put their employee and/or "payment computer" issues on the backs of paying customers, when all phone calls are recorded that I recorded, too, or in texts.

Response to Owner, 2 hours after "Owner's response": All of our conversations were recorded; I recorded them, too. You have been harassing a client who already paid for over a week. And you were not taking personal responsibility for the harassment, as if your computers were sending out messages fully on their own, an utterly ridiculous assertion about which I would no longer engage with your employee about despite his insistence. The only way to stop it was to raise my voice... I have the recording! You called me and gingerly inquired to ask me if my neighbor had paid. On the one hand, you were calling my neighbor a thief, and on the other hand, you were afraid to call your employee a thief. If you don't want upset customers, don't harass them or gingerly allude to them being a thief.

You played this wrong, blaming your customer for your employee's behavior, and you're still playing it wrong by not taking full responsibility for everything you've put us through.

I made no threat to anyone. That is a boldface lie.

Everyone needs to remember the customer you've been harassing, the one who paid your technician (like he'd leave without getting paid) is elderly and barely speaks English... that is the person you've chosen to harass. And I will protect her when companies like yours take advantage of her being elderly and not understanding English. And you have the audacity to complain about the possibility that my frustration rose to the point that I also raised my voice in response to how you treated a person who's elderly and non-English speaking. So glad you clarified who you are.

Outstanding job from beginning to end. The guys are very knowledgeable, friendly, and professional . Months later when we called upon them for help for a minor issue, they again didn’t disappoint. I would definitely recommend them and will for sure use their services in the future!

I wanted to replace an old gas furnace with a heat pump to be able to provide heating and add cooling to our house. Villquin responded quickly and was able to scope the project. They work with BayRen and Peninsula Clean Energy, so have been very helpful on getting the maximum number of rebates available. Their quote was good value before the rebates, and excellent after being able to take advantage of local heat pump programs.

They made sure everything was working, even though it was a long final day, before leaving. If you are looking for HVAC services, please give them a call.

Vallqin Air Services provided me with an exceptional experience from start to finish. From the moment I booked my service, the customer service was outstanding - their staff was friendly, knowledgeable, and helpful. The service itself was smooth and I felt well taken care of. The prices were also very reasonable! I would highly recommend Vallqin Air Services to anyone looking for a great value and a quality service experience.

Villquin removed my old gas furnace and ductwork and installed a heat pump (which provides both heat and AC), ductwork, and thermostat. They were thoroughly professional, responded quickly to any questions or changes I emailed them. They showed up on time and on schedule for all work. I was happy with their work and their price, and I have been recommending them to my friends.

I was looking to get heat pump HVAC and water heater installed to replace our old gas counterparts. Spoke to and got quotes from several contractors and Villquin quote stood out as most transparent while also being cost effective. The team came on time and executed very well. They were very open to me getting the interest free loan from PCE which also made the process of getting rebates to cover costs very easy and straightforward. Overall, I enthusiastically recommend Villquin Air Services 👌