HVAC reviews in Lancaster, California

I recommend this company, my heater has been out for most of the year i thought it was the igniter,so I decided to call around an get it fixed before it gets cold in the A.V 1st company I called,They came out an fixed the sensor then we had heat right on time 2 nights later it was cold in my house.

Ortiz air is very professional and knowledgeable they even go above and beyond to try and fix my heating appliances and it is very much appreciated

Thank you for doing a great job for my family and l put your company in our Neighborhood Watch Group Skytower Park Neighbors. We have 320 neighbors in our group .

Requested for an A/C unit to be installed, after being recommended here. They refused my work stating they will not install a unit the customer owns. Makes no sense, as I was refered by someone who has had them install multiple customer owned units. 1 star quality CPR.

They are so awesome they gave us different tiers of repair according to our financial needs, and we so prompt we barely felt the heat. Thank you Ortiz!

We highly recommend Ortiz Air. We've used them multiple times. They continuously do a great job. They are honest and their rates are very reasonable! They don't cheat you.

I really cannot recommend Ortiz Air enough! Our AC in our all-in-one HVAC unit for our house went out last year in 2018 and of course, as they all do, it went out in the hottest time of the year, it was some time between July and August. We called about 3 different companies before calling Ortiz Air. We know that calling Heating and Air companies at that time of the season and getting an appointment any time soon is difficult because they are all busy. The first company we called said they would call us back and never did. The second company we called didn't pick up the phone. The third company was the same as the first. By then, we found Ortiz Air. We called them and they immediately answered and even gave us an appointment the same day. The guy came out and informed us our unit was from the 80's, it had a leak, and gave us the price for the replacement coolant and the cost to repair the leak. He was honest and said that the repair might not 100% fix the leak because of the units age. So, we discussed how much it would be to replace the entire unit. They gave us a quote right away and even worked with us on the price. We scheduled an appointment for 2 days later. They came and installed it within about 4 or 5 hours and we had AC in our house again.
They were the only company to pick up the phone when we called, schedule an appointment to come out, come out the same day, and have our problem fixed for us within 3 days at the hottest time of the year.
They even came out later that year and just recently for two more problems we though we were having. The first time we were having a leak in our roof and we thought it was from the new HVAC unit so we called, explained what was happening, and they scheduled an appointment for a day or two later. They came out, checked and said everything looks good, but they went the extra mile and double sealed it for free. It turns out, it was not the unit at all and the leak was due to something else.
The last time we called them was just last week because when we would turn on the AC, it would blow cold air for about 30 seconds, stop, then blow out cold air. I couldn't figure out what was going on and did the usual, checked the breakers, replaced the air filter, made sure the unit was turning on, etc. I called them, they gave me an appointment for two days later. On the day of the appointment, they informed us they were running behind and schedule and asked us if we would be okay with being rescheduled for the next morning. My wife and I said that was fine. We appreciated their honesty and professionalism. When they came out the next day, they checked everything on the unit, and confirmed the unit was fine and it was the thermostat that was the problem. Apparently, our thermostat was defective and was turning on the AC and the heater at the same time. They troubleshooted, diagnosed, and even fixed our issue all for free.
My wife and I are extremely happy with Ortiz Air. They are a reliable, respectful, and are a customer-focused business. I would gladly recommend them to all my friends and family.

Such a great company. They were recommended by a friend, and they did a great job. Very professional, honest people. Thank you guys for everything!

I read previous reviews, that's what prompted me to give them a call, my Central Air has not been working properly for a while now it would turn on for about 5 minutes, blow some air, not even cold air then turn off, it wouldn't even blow heat.
I called Ortiz Air on 6/17/19 at 6:30 in the evening, I was all ready to leave a message, I really wasn't expecting anyone to answer the phone but someone did, Martin to be exact, he was polite and helpful he told me it would be a 45.00 service call to come out and diagnose the problem and if I chose to have the problem repaired the 45.00 goes towards the repair fees, Martin gave me an appointment for the next day between the hours of 8:30-10:30 am, I was happy and surprised that I got an appointment so soon, today 6/18/19 Ortiz air-conditioning specialist Emmanuel and Rueben came in the allotted appointment time, diagnosed the problem quickly and told m how much it would cost to have the repairs done, I let out a big sigh of relief when I was informed that it would only be 120.00 to replace the part that wasn't communicating properly to turn the air on and off.
I feel that the work was done quickly, efficiently and most of all, at a reasonable price, I would use there service again and recommend them as well.

In this heat you need a quick acting, professional company with amazing customer service and what better but to have Manny come to the rescue! I'm telling everyone I know. Helping a small family run business that does great jobs like this deserve exposure! Thanks Ortiz Air!

Our AC stopped blowing cool air in the midst of a heat wave. I called Ortiz air and they made an appointment with us the same day only a few hours later !!! Fixed the problem quickly for reasonable price. They are very kind and professional. Highly recommend!

What a great AC company! Easy to make a schedule and honest worker. He will tell you the real issue and no hassle. I personally recommend this AC company! Good job Ortiz Air!

Arctic Air was phenomenal!
Our HVAC broke down while having a Senior, someone on disability, and 2 small children in the house. AA sent Mike out the very next day and he was able to quickly and efficiently diagnose and repair the issue in record time. (He even cleaned out the unit to ensure it would keep running optimally!)
The service was courteous, quick, and very reasonably priced!
They're also coming out this Winter and Spring for preventative check ups, all included.

We have definitely found a company that has earned us as a long term customer. I can't speak highly enough about the excellence of service!

Joseph Klauser handled the service checkup for winter on our maintenance contract . He did an excellent job checking out the equipment the filter and the heater. He also was very good about explaining what he was doing.

Quick and professional service. Called in the morning and they were here that afternoon. That is rare in my area. Jerry was very nice and caring. I had a mini meltdown and he handled it well and with kindness. Totally recommend.

I had a great experience with AS – Joseph Klauser. He was professional, knowledgeable, and very thorough in explaining everything he was doing. He took the time to answer all my questions and made sure everything was working properly before leaving. It’s rare to get this level of customer service these days, and I truly appreciate the quality of work he provided. I would definitely recommend him and this company to anyone needing AC service.

Joseph was amazing. Super friendly and knowledgable. Also took a look at additional things I asked him to look at. Would hire again!

Mike, the technician, was great! Knowledgeable, informative, professional & personable. He inspected everything & I have a plan for the heating & ac for our house - & that’s nice.

Mike arrived right on time for the scheduled appointment and immediately put me at ease. He took the time to listen to all my concerns and quickly identified the issue with my AC unit. Once he figured it out, he worked diligently to fix it, making the whole process feel smooth and reassuring. I genuinely felt as though I had a friend or family member by my side, helping with a project. I wholeheartedly recommend this company and Mike to anyone needing assistance—he truly made a difference for me and my family.

Joseph installed my new thermostat so now I can control temp upstairs and downstairs from the ecobee app. Yearly furnace checks done. Setup an estimate for new water heater that's needed. All good.

Joseph was amazing, very informational, helpful, and knowledgeable about air conditioning and heating. Willing to answer all my question and assist me with planning for future needs. Definitely will.be using serive again.