HVAC reviews in Livermore, California

Emmanuel came and service my AC today .I was very pleased with his customer service and workmanship skills. He went beyond the typical service performance and actually tried fixing the issue. Satisfaction rating 10

Phillip installed my water heater and HVAC unit really nice guy and easy to talk to did a great job. Thank you so much!

Terrible insulation they did replace the furnace for me about less than two years ago. They did not size the furnace to the coil so the size of the furnace was 21. The coil was size 14. What causes the air go back into the compressor because the blower went out that’s what causes the problem of The compressor go went out I called them. They said they have one year warranty now it’s not all about the warranty. It’s about the insulation even if I had a 10 year warranty I will still have problem because of the insulation was not installed correctly.

EDIT: I received a call to schedule my appointment but it is being rescheduled the day before my appointment. I won’t update this review until I see the repairman at my door.

Absolutely horrible customer service!! I arranged for an appointment nearly 2 months ago to fix the furnace and an appointment was promptly scheduled for a technician to come over. During the appointment, they indicated that a complete replacement was not necessary but a part would be ordered to get things back up and running. I did not hear back after several weeks so I called for a status update. Since then I have called multiple times (5 times to be exact!) for a status update with the customer service agent telling me each time that he would forward my information over to management. He even said he would call me back by the end of the day which was a lie! I have been very patient with this situation but this is a bunch of BS. If the part hasn't arrived yet, then just say so! If they won't be able to come back to fix the furnace then say that too! But to provide zero status update after close to 2 months and multiple phone calls is absolutely unacceptable and terrible customer service! They're lucky it's summer and I don't need the heater fixed right away! Unreliable. - Stars!

Zero Stars.
I did not give permission for anyone to drill test holes to my ac. The tech Marcus came to my home 9/23/24 said he was referred by pge to check my air filter and Freon levels. I gave no permission to drill test holes or to install a Loaded Control Switch to my ac. He went on my roof for approximately 20 mins, said levels were good nothing more. He asked to see my thermostat inside my house. A few minutes later tells me he installed a new upgraded thermostat for free and that all I need to do was to set my schedule to turn on/off ac or set temp nothing more and left my house. I asked for receipt of the work that was done he said pge would be emailing me information directly. I received no information. Since this day my ac gradually stop cooling until nothing but hot air blew out of the ducts. I had no issues before this day. You guarantee he would come back to fix the damage. It’s been over 90 degrees I had to leave my home for several days. The same tech Marcus comes back 10/2/24 refused to fix his damages, implies I’m dishonest, removes the LCS device informs me he will not fix anything only here to evaluate and leaves. He was rude to my husband didn’t acknowledge us, made calls and left. I had to pay for the damages. The tech drilled test holes and did not fill them allowing the Freon to drain. The Freon is odorless and colorless is not visible. There will not be any reside found in a picture unless u use a UV light. I sent u pictures of the gauges used to test Freon levels without drilling holes provided by Central Valley air. My unit is not new but was serviced in July and was working perfectly before Marcus came to my home. There has not been anyone on the roof but Marcus he admits drilling test holes on my roof. I have given photos that show holes were not filled. This has been a nightmare for me and my family. I need the name of your Supervisor, this wasn’t caused by wear and tear. I expect to be reimbursed.

I strongly feel people need to be made aware of how you betrayed my trust after letting you in my home so this doesn’t happen to other people who sign up for energy assistance thru pge.

Stephanie came to give my AC a "tune up" and she was nothing short of professional. She even pointed out other problems that I had with my furnace in the attic and snapped photos and offered me solutions. She was quick, courteous and will definitely be using this company again. Thank you!

Exceptional service! Benito was very knowledgeable and professional, installed thermostats quickly and gave us a clear explanation on how to pair our device. Highly recommend, outstanding job!

Barker Heating and Cooling! I had a great experience with the heating and air conditioning technicians. They were respectful, arrived on time, and did an excellent job. They took the time to walk me through the process and made sure to ask if I had any questions. I really appreciated their professionalism and attention to detail. I would definitely feel comfortable hiring them again. Thank you!

Danny was considerate, professional, polite & efficient as he evaluated my heating & air conditioning systems. I appreciated his willingness to explain each option that he presented. I highly recommend him!

Matthew was prompt. His professionalism is greatly appreciated. Good service is becoming rare but Matthew was a pleasure to have work on our AC. He clearly explained our issue and arranged to return tomorrow with a replacement part to complete the repair. We continue to be satisfied Barker customers. Thank you for your professional service. Linda and Paul LaGoy

Stephanie is very good at her job. She explained step by step what she was planning on doing while she was here.

Barker was on time, on point, and replaced our water heater in a few hours. It was 29 years old and failing. The representatives from Barker came out and measured and took notes and scheduled the installation for the day after next. And presto!! New water heater, new lines, new exhaust!!!

Brandon was great! He was very knowledgeable and professional. He answered every question we had and addressed the issue with professionalism. We are very happy with the service he provided. We are grateful to Brandon. He is awesome!

Dylyn did a maintenance service on my ac unit. He explained everything he did. He was professional and thorough.

My experience with Miguel the technician that was sent was great both times he has been here, that being said Barker Heating & Cooling the company is a half ass joke. They make appointments their technicians can't keep and then wait till the end of the day to call you to cancel the appointment they had with you, and if their bosses have to come out prepare to be told they've got an all-day meeting and they can't be bothered to come to your house as promised. And last but not least they really enjoy telling you they're going to call you the night before and let you know when your technician will arrive, you never get the call. If it wasn't for the actual technician I really wouldn't have anything good to say

Adam Jay and our entire family want to thank Kyle from Barker Heating & Cooling for our heating and cooling concerns at our home. We look forward to having new installations done soon. Again, we thank you so much.

As of 07/11/2024 Our family will be forever grateful for the support and care of our new A/C unit and Furnace unit from
Barker Heating & Cooling. We would like to extend our appreciation to Anthony Soto, Hector, Kyle Valdick, Eileen, and Dejuan Hollimon.
Thank you so much!!

On November 5 last year, we called Barker for a service to our floor furnace. It didn't work. It's been more than a year with multiple calls and service technician's (Vincent, though he was friendly) attempts to fix it, the furnace is still dead and we are freezing. Just last month, we called 5 times and 4 weeks ago, Haseeb told us they were ordering parts. We are still waiting and have the sinking feeling that Barker just waits for us to stop calling and simply go away. Is this Barker's way of fixing a problem?

So I recently had my heater replaced from Barker Heating today. My technician’s name was Armando he arrived On time He was also very professional and polite. He installed my heater and did an outstanding job! I am very pleased with the work that he did on top of being very friendly I couldn’t ask for any more. I would recommend Armando to do your job that needed their furnace replaced or any type of work when it comes to his field for the fact that he’s very well seasoned at what he does. Thank you again Armando Couldn’t be happier.

Thank you Enrique and Steve.... you're professional and attention to detail commended. Scarier to find out what condition my gas line was. I appreciate you immensely. God protected me. Thank you Jesus for the full armour....

Stephanie was very informative, although nothing was able to be repaired unfortunately, I’m not really understanding why the water heater wasn’t. I understand what she was telling me about the way it was installed ., but some one will have to replace it when is goes out so there has got to be away .

Thank you so much for coming out to my house and being so prompt at fixing my water heater. I couldn’t ask for anything better quick fast and efficient. Thank you Marcus Salinas and Anthony Soto. These men are very nice people, professional and work very hard. Thanks for making us as customers very happy.