Appliance Repair reviews in Pasadena, California

We are beyond pleased with Jason & Appliance Solutions. Knowledgeable, very friendly, accommodating, & professional. Quick to respond & first-rate repair. Receptionist was friendly and got us an appointment set up first thing. Highly recommend

We are very lucky to have such a competent repair person as Jason in this town. He responds very quickly and is on time. I couldn't be more pleased even though i shall have to buy a new dryer. The part, unfortunately, has been discontinued.

I was given a morning appointment and told I would receive a phone call that morning. As of 11AM, there was no contact. Called the company for information and receptionist stated "It is still morning." Receptionist refused to help me with information concerning my appointment. At 3PM, still no call and no show. Called company a second time and was told she would have Jason call me the next time he checked in. I finally received a call back at 4PM stating he would not be there after I spent 8 hours waiting. He proceeded to complain to me about how overworked he was, there is no one else who can do what he does, has overtime almost every day and that he is ready to just close up the business and get a different job. I have never experienced such lack pf professionalism, lack of concern for the client's time and rudeness from a company. The time waits at the doctors office have better service than these people. There were 2 more attempts where he stated that he would fix the appliance and they were also no show no call. Horrible experience!

I had appointments scheduled twice and both were no shows. Never even got a call to reschedule. They never told me that refrigeration comes before anything else. I'm sorry, but that is not how you run a business. When I call a third time the receptionist was completely rude! She kept talking over Me despite the fact they had dropped the ball so many times. Didn't even have the courtesy to let me vent. Just offered to cancel the service call. Really disappointed.

Our dishwasher didn't get fixed and now we don't have any hot water running to the sink after calling because the tech didn't show up in between 9am and 12pm. If your going to be late could you call the next customer so we're not waiting? The receptionist argued with me until getting a hold of the tech. He showed up late but switched the lines leaving us with no hot water and now there's no water even going into the dishwasher. She said it's the landlords issue not there's that it's a plumbing issue and they won't come back out to fix the other part on dishwasher till that's fixed. She also said that Jason guy from yesterday is gone out of town for a whole week and it's not his issue even tho she knows he switched the valve around on it. She told our landlord to tell us we can heat our water up. Absolutely b.s.

The secretary was very honest & polite, and got me set up with the soonest appointment. Jason called me 2 hours before my scheduled appointment & I was thrilled! He did a great job, professional, and educated me on my appliance. All around great experience. Thank you!

The technician was able to diagnose and fix my 10+ year old refrigerator after it stopped being cold. But upon replacing the evaporator fan motor, it started making a loud noise every time it cycled on. I called and asked the technician to help fix this issue (the reverberation echoed throughout the house every 15-20 minutes day and night.) it was pretty challenging to get him to come back to address the issue, and he did eventually return twice to try, but the problem was never fixed, and now it is past the 90 day guarantee on the parts/labor. So I am trying to solve the issue myself by researching online.

Our oven has been heating unevenly for months so we finally called for a professional evaluation. The team at SparkTidy Click to open side panel for more information identified a faulty heating element and had the replacement part in their van ready to go. The entire process took less than an hour and they even calibrated the temperature settings for me. It’s a relief to have consistent results when baking again without worrying about cold spots.

After a bad experience with another company I was hesitant but the service here was very grounded. The technician spent a good amount of time on the diagnostic phase to ensure the recovery of my dryer’s heating function was permanent. He was respectful of my home and even wore shoe covers without me having to ask. The results speak for themselves as my laundry finally dries in a single cycle like it used to.

I had a specific concern about the noise my garbage disposal was making and the technician addressed it immediately. He explained the mechanics of the service he was performing so I understood exactly what went into the repair. The wait time for an appointment was only two days which was a pleasant surprise. Everything feels much more solid now and the vibration has completely disappeared during operation.

Scheduling an appointment for an appliance evaluation was a very simple process through their office. The team arrived during the promised window and were very careful while navigating my narrow hallway. They diagnosed the issue with my wine cooler and explained the service options available to me. The results have been excellent and the temperature has remained stable ever since the repair.

I had several concerns about my older dryer and the technician addressed each one during the consultation. He performed a safety check on the vent as part of the service which I really appreciated. The team was professional and focused on the task at hand without wasting any time. It was a very positive experience and the machine is performing much more efficiently now.

We called for a refrigerator evaluation after noticing the compressor was running constantly. The technician was very knowledgeable and identified a seal issue that was easy to fix during the service call. He was very tidy and made sure to wipe down the area before he left my home. The results were immediate and our energy bill has already started to reflect the improved efficiency.

The consultation for our oven repair was very thorough and the technician was able to pinpoint the electrical fault. He had a very professional demeanor and was happy to explain the steps of the recovery process. The team was punctual and the service was completed within the timeframe they originally estimated. I am very satisfied with the outcome and the way the transaction was managed.

My Wolf range was having some ignition issues on two of the burners which made cooking dinner a real hassle. The service team sent someone out who clearly knew these high-end appliances inside and out. He did a full inspection and fixed the wiring issue during the same visit without having to order extra parts. It was a very professional transaction and I am glad I didn't try to fix the electronic components myself.

The stacked washer and dryer in my apartment started shaking violently during the spin cycle last week. I was worried about the cost but the technician found that the leveling feet just needed a proper adjustment and some tightening. He was very honest about the situation and didn't charge me for any parts I didn't actually need. The whole visit was professional and the equipment is finally sitting still.

We had a bit of an emergency with our washer when it wouldn't drain right before we were supposed to head out on vacation. Even though it was a busy Tuesday, they managed to send someone over for a late afternoon evaluation. He found a small coin stuck in the pump and got it cleared out in no time. I was impressed by the honesty since he could have easily told me the whole pump was dead.

My KitchenAid refrigerator started making a clicking sound that was driving everyone in the house crazy. I booked a service call and the guy who showed up was very methodical about finding the source of the noise. It turned out to be a fan motor that was starting to fail, so we did the installation of a new one right then. The transaction was easy and the kitchen is finally silent again which is all I wanted.

Our dishwasher hasn't been drying the plates properly and leaving a film on everything lately. The service person did a full evaluation of the heating element and found a small sensor that was malfunctioning. The repair was handled efficiently and he even gave me a few tips on which detergents work best with my specific model. It was a very helpful interaction and saved me from buying a brand new machine.

Dead refrigerator is a bad thing. Michael arrived on time (about 30 minutes after I called!). He had the part and had us up and running in about 20 minutes, for a fair and reasonable rate. We’ve used him before (washer, dryer, dw) and will use him again!

I called on a Monday afternoon, and got a service appointment for the following day, no problem. Good news already! The technician that showed up was professional, quick, and competent. The ice maker was broken on the Bosch fridge, he anticipated what the problem was going to be and had the part with him already. He was very polite and explained what was wrong, what he fixed and that we should have ice in a few short hours. We do! I'd say five stars all around! Thank you!