Plumbing reviews in Pleasanton, California

First, I called them to come give a quote to replace HVAC and ducting, he could have just given a quote an tried to sell me a new unit. Instead he fixed it. Steve came out today and found we had no Freon, there was a leak. He put in over 5 pounds, he fixed the leak at the value and then we discovered a massive leak in the Duc, he fixed that too! What an honest man. I'd recommend highly. He did give a quote for new HVAC etc but said we might be okay with the fixes he did today.

Sunday morning my heating furnace stopped operating. I called around and found Rivers, who is among the few to offer weekend "emergency" service. The dispatcher relayed my message and Steve Rivers called back within 20 minutes. After a brief explanation of the situation, he suggested I try to reset the furnace computer ,yself and he explained how the system should normally operate. I followed the (simple) procedure and the furnace came up again. Steve suggested to check the air-return filter, as it may be clogged causing the furnace to shut down to avoid overheating. This was easy to check and the filter was in fact clogged.
Steve could have chosen to not explain all this to me, and I would have ended up paying them (or any other repair company for that matter) the weekend emergency rate. But not so! Steve deserves my ighest recommendation since he went out of his way to help me repair the furnace by myself. What a guy! Give them your business if you need HVAC service!

I had the water leakage went down to the garage floor from the wall structure. Initially we thought the issue is in the pipe within the wall but Steve could able to trace a tiny couple sharp leaks releasing the water , was actually the water going through the wall , came down to the garage floor. He just had to replace the connecting valve from the wall to toilet - simple enough., but they charged me $400 for the labor , part cost was $36. Steve mentioned since it is sunday , he charged me $400. he also told , if it is a week day it would have been 300$. I still feel it is very expensive for the work done. Hope they can review the charges.

I can’t say enough great about this business! I was referred to Rivers over 6 years ago (+-) by a neighbor who has used them much longer than I have and I was very fortunate he did. With all the plumbing and heating businesses in the are it’s a struggle to find a superior business that stays the course of time at such a high standard.
I recently had a pretty serious issue with my water heater which possibly been launched to the moon from the noise it was making,, so of course I called Rivers with my concern.
My first point of contact was Kimberly who made sure to take the initiative to take immediate action and call the owner, Steve Rivers, with my concern. The first point of contact is very important to me and she was so great to me, even after pointing out the water heater was out of warranty. I also told her our poor financial situation didn’t allow for repair cost and wanted to see if it could be a simple issue.
She called me right back and told me Mr. Rivers would call me, and he did right away. He also came out on his own to check out the issue.
Long story short, it was an expensive repair that took 3 visits trying to help us out and scouting for used parts ended up buying the new part himself and installing it. Mr. Rivers even went further and wouldn’t let us pay him! I argued and insisted on paying for one of the calls when I received my Social Security the next month. I wanted to do something to mitigate business expenses.
I called to make payment, 11/1, and told Kimberly of our agreement, rendered payment and in passing, said how grateful we were to have our hot water especially since our 4 year old washer decided to break 2 days later : )
We hung up and two minutes the owner’s wife, Ann, who runs the office, overheard and refused to take my payment even after stating my agreement with her husband to at least make this small payment! She was as nice and empathetic as her husband!
I don’t know of any business, large or small, that would care enough to take all the time and expense from a thriving business to help a senior couple on disability. Without them we wouldn’t have been able to fix the water heater and have any hot water!
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Rivers Plumbing deserves this lengthy post and I hope your first call is to this business!

Even

Rivers plumbing is great. Honest, knowledgeable and affordable, they have provided great service for my family over the years. Rivers is the best in the Tri-Valley area.

Today one elderly gentleman came to help us on a heater issue. I spoke to the scheduler when I fixed the appointment and she agreed that he will check both heater and AC. He reset the thermostat in an irreversible manner and gave irresponsible replies to questions asked and left, and charged us heavily for the service. Very poor customer service and a RIPoff business; lacks integrity…be doubly careful with them…they are only after money…

They have been so helpful in replacing 2 of our water heaters and one was a tankless! Steve is a very honest man and after seeing the care to detail him and his son Ryan have done I would trust them for any other future project we will have.

Two important details with this 5-star review:

The estimate was literally in the middle of the "it will cost between X" amount! I don't think I've ever had an estimate so on the nose.

Secondly, the technician they sent, Wesley was communicative, polite, professional, and most importantly to me, he explained things clearly - from bringing our installation up to code, to showing me the how-to of my water heater.

I would highly recommend Water Heaters Only!

Lucas was very professional, patient and informative with us during the whole process.

We needed our heater replaced, and Lucas showed up exactly on time and was awesome. He replaced our heater quickly and also gave us a very clear rundown on regular maintenance and care.

Lucas arrived on time and performed the water heater replacement quickly and efficiently. He explained everything, and he was very pleasant and down to earth. I was also very impressed by the responsiveness of Water Heaters Only - I called late Friday, and my water heater was in by mid-afternoon Saturday.

Wes did a fabulous job installing new hot water heater.

Wesley did a great job. He arrived on time and did a very professional and clean install of the tankless water heater. He was very knowledgeable and was happy to answer all my questions!

I'm extremely pleased with the service received from technician, Wesley. His evaluation of our water heater issue was spot on. He explained the problem and what his corrective action entailed. Wesley was extremely professional, courteous and personable.
Great responsiveness! Great service!
Thank you very much Wesley and Shaun.

Chris was efficient, polite and professional. That's why I keep trusting Water Heaters Only.

Five Stars
Lucas from Water Heaters Only called me about 20 minutes before arriving and well with in the time window given. He arrived on time, explained what steps he would follow and asked if I had any questions. He started in and kept busy the entire time. When he finished he reviewed, lighting process, draining as need and how to adjust the temperature. He then asked if he needed to explain anything else again or if I had any questions.
I felt very comfortable through the whole process. I would recommend Lucas and Water Heaters Only to anyone needing Water Heater repair or replacement.

All I have to say, having a busted WaterHeater on a Holiday Weekend is NO FUN! Not that Water Heaters Only made it Fun, but…they sent out the best! Thanks to Chrys Z.for your patience and attention to details! 👏 Appreciate the great job!!

Lucas is totally awesome with quality and professional work!! Saved our Christmas as our water neater blew out on Christmas Eve!! Wow I was totally stressed but he showed up within an hour and changed out our water heater no problem. We're back in business and are very happy with the whole experience, thanks!!!

Luis Rivas was great! He was efficient, clear about process, and did an excellent job!

Heater broke in the evening, and next day, WHO already sent a technician out. Service was super fast!
Our technician Lucas is very friendly, knowledgeable, and helpful. Price is very reasonable, too. We are happy with WHO

Chrys Zamora arrived on time and was very friendly, informative and professional in dealing with my wife and I. He was very knowledgable about his job and efficient in replacing our water heater. Chrys has an excellent work ethic!