Home Services reviews in Sacramento, California

We've been using TruGreen for awhile now. I called as our grass had crabgrass, weeds, etc. They sent a tech out to spray and he used the wrong chemical and killed a good portion of our grass but not the weeds or crabgrass. We called to complain and were told a Manager would be out to investigate and come up with a solution. Without warning, we got a text saying the scheduled visit was canceled. We called and set up another appt. Once again, without a reason, a text came saying it was canceled. We called again and they said a manager would call. No such call ever occurred. We called again and they said they'd have the manager out....never showed. So this issue continues to be unresolved.

I got true green for my boyfriend but they said that they only really work on existing grass and so I needed a landscaper to come and redo my grass so I’ll be able to have true green next year. I cancelled true green and they still charged me $1000 even though I cancelled a head of time. I did not have that money in my account and so now my bank account is negative money. I called true green and told them and they said they would fix it and it would take 3-5 business day and it has been 7 and they still have not refunded me and now my bank charged me for over drafts. This is so unprofessional

Kyra was one of best servicers we have had. She was thorough and conscientious. I particularly appreciated that was not rushed, yet very efficient.

First, and most importantly the lawn looks great. I never have to worry about selecting the proper product to use. The yearly aerating has been very good for the lawn's health. Second, there is great communication--I always know when the technicians are coming for treatments, and its easy to reschedule. Third, the technicians are professional, friendly, knowledgeable and prompt. We appreciate your great service.

In general, the customer service has been awful. Many times the tech never even showed up to perform the service, but I was still charged. I do appreciate the most recent visit by Paul, who actually took the time to knock on my door and then explain to me what he was applying, and what I should expect with it. This rating is only based on his visit, as my experience with this company overall has been substandard to put it nicely.

Donny has been a great addition to the Trugreen staff. He communicates well, listening to issues and identifying solution actions needed. He has a can-do attitude, is respectful and truly wants to do a good job. Having been a Trugreen customer for over 20 years, and seen a lot of technicians, Donny rates as one of the top of the list.

Richard is fantastic!! I ONLY WANT "RICHARD" from now on!!! He educated me and told me why my lawn looks so bad -because it hasn't been treated for crabgrass!! He didn't have that with him today, so I hope I can get another free treatment for crabgrass!
Up until now, my service has been horrible and apparently when I called, I complained to the wrong people and nothing "productive" was done for at least 3 months, so my weeds just got MUCH WORSE!!! According to the customer service person, I had been calling "sales" people? I thought my Asst. Service Manager, Steven, was supposed to respond to my needs, but he never called me back! After my year's treatment (paid in advance), I was just going to QUIT!! But when I called the right number, I got an understanding Customer Service Rep, who explained I should have been calling her all along. She gave me a free treatment, which happened today, but unfortunately, they didn't have the crabgrass treatment product that I need. I hope they can come back for one more free treatment for crabgrass. I still haven't decided if I'm going to continue after a "wasteful" bad year of treatment! My lawn looks waaay worse than it did when I started!! This is no reflection on Richard, who came today, he is SUPER!! And he is training Natasha, who will surely be as professional as he is.

Our technician is very polite and thorough. A delight to work with. Excellent job.

I prepaid a 1 year contract for several thousand dollars for lawn maintenance (weed control) and prepaid a separate 1 year contract for tree and shrub care. The contract was for a specified number of treatments, to occur every 4-6 weeks. The tech came out for the first and second treatments, and then simply stopped coming. I made repeated calls to reschedule, new dates were confirmed and then again tech does not come out and only get a notice that maintenance was not able to be performed. 90+ days passed and my yard now is full of weeds. I made repeated calls to customer service to cancel. I was told the service would cancel and I would receive a full refund. No refund was posted and in their app it still shows that I have a contract, but no service dates on calendar.

This has been a poor experience. If a service is prepaid there is no reason why it wouldn't be performed. There is zero feedback from TruGreen as to why the service wasnt performed, zero accountability and apparently a refusal to issue a refund after it was said a refund would occur.

True Green is the best lawn care service in the country. They have the latest technology in transforming your lawn to a healthy look. They manage your lawn with weed control, fertilize and aeration. My lawn is the greenest looking lawn in the naubor hood. They also treat your trees and shrubs. I have been pleased with their services. I highly recommend True Green.

I was a three year happy customer. This year, they have failed to show up for 5 consecutive appointments since May. No explanation even after contacting customer service. Seems they don't have the staff to service existing customers. I would appreciate some candid answers so I can plan my lawn care accordingly.
November update. The team has successfully executed the last two visits, so hopefully they are back on track.

update: 7-4-23.

I’ve been a TruGreen customer for close to a decade, which is why this year’s experience has been so disappointing.

I’m writing this review in July, and they’ve only serviced my lawn once so far this year. Weeds are popping up everywhere, and despite calling at least five times trying to get answers, I still can’t get a clear schedule. On the rare occasion someone does show up, I’m told they don’t have enough product—then weeks go by with no follow-up. When I call again, I’m told I’m not even on the schedule.

I prepay nearly $800 a year for this service, and this is not what I expect as a long-time, loyal customer. I honestly don’t know what has happened to this company, but the level of service has gone downhill significantly.

For context, my previous experience was very positive—enough that I once wrote a glowing review praising the service and the technician. Unfortunately, that level of reliability no longer exists.

Rob did a good job with his explanation of the work to be done.

A salesman came to my house around mid May 2023 and offered me a service of fertilizing, weed control, and over seeding. It was late spring, already hot, so when I asked about the over seeding schedule, he said it would happen in the fall so the heat wouldn't kill the sprouting grass.

As fall approached, I asked each technician upon arrival if they were going to over seed my lawn. Each one said the next would do it. Finally the last one said he'd do it, so I went back inside and ate my breakfast. Later that day I got my invoice emailed to me that mentioned nothing about seeding.

So I used the online chat support. They tell me that over seeding is included with a more expensive plan which they'd be happy to give me a quote for. Excuse me?!? The reasons I paid a year in advance included over seeding. I didn't choose a plan online; I didn't choose a plan at all—I didn't even know there were choices. I simply bought TruGreen lawn service from an actual human with a clipboard in my front yard. Apparently he lied about what's included. There's no way I'm paying more to get what I was sold in the first place.

Update: Customer support emailed me to inform me that over seeding is not even an option for my lawn type. I feel like a fool for accepting a handshake on my front lawn from this company.

Iram did a great job!! Thank you.
What I would suggest is that the weed spraying apparatus is checked by your maintenance crews before the unit is sent out for service. The machine would not spray for him today. Iram had to spray my yard with a backpack sprayer. I have a huge yard. Iram did not complain at all. I just felt bad for him.

Signed up for a year of service in August of 2022, there were multiple months they did not come due to weather. It’s January 2024 and I get a voicemail saying they are coming the next day, which I thought was weird as my year was ahead up. I call to make sure they are not coming, as they were never able to stop weeds from growing. I find out that they started charging me for services in June, July, August, and September of 2023. This did not match up with what I was sold. The call center was messaging with some manager who told them they were sorry about this and would only refund one of the services they charged me for. I made sure they cancelled as I do not trust them as they were not upfront with the pre paid year of service I agreed to.

Update: TruGreen reached out to me to follow up with my review, the very next day. They were very understanding and went beyond to make sure the situation was made right. They were concerned about not being able to get rid of the weeds and mentioned they return for free in that case and can escalate if that does not take care of it. I let them know that besides not being about to get rid of all the weeds (they got rid of the majority of them), they did improve the overall appearance and thickness of the lawn. To reflect them reaching out and going beyond to ensure my billing issue was made fair and to reflect the overall appearance of the lawn, I’m raising the review from one star. I still believe the initial person to come out should not make it seem as if you’re pre-paying for 1 year (12 months) of service. That’s where this issue all stemmed from.

Specialist was very courteous. When he arrived I was still mowing the lawn. He waited until I finished and asked if I was done before he started aerating and seeding. Once completed he explained what was done , gave some tips and asked if I had any questions. Great service and customer friendly

This company has been very professional.
They always notify me when I have a treatment coming up and the day of the treatment.
My lawn looks better already And I just started with them.
I give them five stars and I would never use a different service.
Thank you, Trugreen for everything.

The technician communicated clearly with me what he applied to our lawns. I truly appreciated him taking the time to do so and address the issue of a few "burned out" areas from a previous application by another TruGreen associate.

I asked for a blanket spray and only ever received spot spraying. After speaking with manager and survey respondent they returned at no charge, but guess what, they didn't provide the blanket spraying as asked, they spot sprayed again. Yeah they lost my business.

If you’re looking to ruin your lawn, waste money, and endure horrendous customer service, look no further than TruGreen! I made the unfortunate decision to start their services last year to protect a new, healthy lawn I had carefully installed myself. The lawn was already thriving—lush, dark green, and well-established—when TruGreen got involved. Big mistake.

From the start, nothing improved. In fact, the lawn deteriorated right before my eyes. When I called for help, they sent a technician who slapped some fertilizer down and left without even talking to me. Surprise—things didn’t improve.

It only got worse when it came time to overseed and aerate. They threw grass seed everywhere—in the flower beds, sidewalks, and even the street! Thanks to their incompetence, I’m now battling grass popping up in my flower beds like some sad gardening nightmare.

When the service agreement ended, I called to cancel, thoroughly explaining my dissatisfaction. They sent me a cancellation email, but guess what? The very same day, they treated my lawn again without showing any record of it in my account. Then came the probing calls. They badgered me about why I canceled, offering to send a “specialist” to develop a better plan. Where was this magical specialist when my lawn was falling apart?

I politely declined, but the customer service rep wouldn’t let me speak, drowning me out with scripted excuses until I had to raise my voice and demand they stop calling me. Her response? Hanging up on me. Classy.

TruGreen’s service is beyond atrocious. Their products don’t work, their technicians are careless, and their customer support is outright rude. Do yourself a favor and run in the opposite direction. Your lawn and your sanity will thank you.