Plumbing reviews in San Jose, California

We've had Rayne Water since 2001 until we sold our house in 2019 in Elk Grove, Sacramento, CA. Best system and service! We just bought a house in San Jose, CA 2 months ago and thankfully, Rayne has few locations in the bay area including San Jose. We again contacted them, bought their new and best system last month. My husband and I can never live without a water softener that makes the water taste so good as well as protection of our investment from the hard water that will damage your pipes and calcium deposit long term. The best benefit is health!
Protect your skin as the soft water makes your skin always smooth and subtle. 5+ stars is our rating for Rayne. Thank you Rayne for the excellent product and service!

As usual, a very positive experience replacing my big blue filter and my RO tank filters. Thank you Victor, Linda, and Andrea for all your support! So pleasant, efficient, and clear.

I have used Rayne Water for many years and have loved their prompt service. Linda is always upbeat and very helpful.

The office staff in San Jose is friendly and helpful. The technicians are courteous and efficient. We have used Rayne Water for many years.

Worst experience with Rayne Water after two years of service. We're about to move out the house and scheduled the technician to remove the unit. However the technician didn't show up three times in a row. I've been calling their customer service almost every day for about a week trying to get the unit removed but they couldn't confirm when the technician will show up. After three weeks the technician eventually showed up but didn't finish the removal at first attempt. The entire removal took over a month to get it done. In addition, after the unit was removed, I'm still being charged and they refuse to issue the refund.

So you'll probably receive some good service during the installment but once you request for removal it's completely nightmare. Won't recommend Rayne Water to any of my friends.

A quick and clean service from Edwin and Abel of the San Jose team. Got some quick advice on the softener and filters. Thanks

Rayne Water offered to replace my bi-weekly soft water service with a soft water system at no charge. Arthur, the installation tech arrived at about 4:15 and by 6:30 this system was installed and operating. He did a thorough job and was friendly - I am completely satisfied.

I have been a customer of Rayne for over 40 years. I needed to clarify some information on my online payments. Linda answered the call and was friendly and efficient. She answered all my questions. I really appreciate this excellent customer service! Thank you, Linda.

I have been with Rayne Water for some time now. Linda set my account up and has been very helpful with any issues and was resolved quickly . I could not ask for a better representative.
Thank you Linda Keep up the great work
Carol

Really great and responsive team! Our water is so hard in SJ, I can't count how many fixtures have needed replacing over the years. Much better to save that trouble and have Rayne soften our water.

I have the system for many years now and the office staff are very helpful and friendly, especially Linda! Donnell who used to deliver for me was extremely friendly and nice as well. I have no complain with them. I also love having the soft water!

We have been Rayne customers for many years and we have always gotten great service. This time they came out to do a service call. There was a slight mix-up in the paper work but, thanks to Linda's assistance, it was quickly resolved. This is great customer service so keep up the good work, Linda. Thanks, K. Falcon

Exceptional service, I’ve had a Rayne water softener for over 20 years, & am now getting the reverse osmosis system . The Service that Rayne does is truely customer service oriented. Andrea Link in the office is the very essence of what excellence in a customer service professional.

I just got a system installed and have been enjoying it so far. We have VERY hard water in Gilroy and a water softener makes a world of difference! I had some billing updates to take care of today and their customer service was excellent. Andrea explained the situation and worked with me to quickly resolve the issue. Smoother than my skin now that I have a luxurious whole house water softener :)

I wish I could give 4.5 stars. I still have water spots but there aren’t as many and wipe off easily. The taste of my water is greatly improved. I live in a condo and electricity wasn’t available where the conditioner had to be installed so I was not able to get the top of the line model. The customer service has been excellent!

Another LONG time customer here - we installed our Rayne water softener after we moved into our house in San Jose in 1998, after seeing the damage that hard water can do. Can't imagine living without it and Rayne has been a great partner over the years - lovely staff all around - in the office and on the road. Thank you!

I received excellent information from Andrea at Rayne of San Jose regarding changes with my water softener equipment and service. She answered all my questions thoroughly. I will always request her help in the future if needed!

I’ve been with Rayne for over 23 years. I moved to several cities through the years and I always called them for the reverse osmosis system installation. They’re reliable, professional, and very efficient. Linda and Andrea are always on top of everything,, they’re so attentive and respectful.

I have been a customer of Rayne for over 30 years and the customer service is amazing. I mostly deal with Linda, she's absolutely the nicest, funny and patient service rep I've dealt with. Linda goes above and beyond i.e. calling me to open my garage and service/payment reminders. Even when i have missed a delivery she expedites re-delivery. Wish more people were like her.

Been using Rayne for decades. Linda is truly an exceptional employee! She's solved a wide variety of our issues and is always positive and attentive to any/all maintenance and repairs.

We still rent a (monthly) water softener tank from Rayne .. 30 years now! I know, I know. We could have bought this a lot cheaper, but who knew? Anyway...there have been some issues working through Rayne with their recent merger/acquisition with Culligan. But I can always talk with Linda at Rayne and get prompt resolution of delivery issues, etc. and straight answers to my questions.