Plumbing reviews in Simi Valley, California

The plumber was very polite, and got everything fixed fast. He took the time to explain what was going on, which I really appreciated. I’d 100% recommend this company.

I was struggling with plumbing thinking I can do things myself and not hiring a professional. I reached out to a reliable source that referred me to this company. I have nothing but five star reviews for their professional work ethic. Don’t waste your time with other people, my opinion. Thank you for helping us .

Tim at American drain co was fast efficient and great to work with he showed me the issue on his hi end camera I had a crack in my cast iron him and his team took amazing care of me and charged me half of what other company’s were charging simi valley and surrounding areas are lucky to have him and his crew

The team American Drain Co came out to re-drain our house yesterday deserves your gratitude... My wife and I were very impressed with how professional and courteous the team was and the skill that they demonstrated on the job was also impressive... they not only demonstrated quality craftsmanship... but really blew me away with their friendly and professional manner.

It all started with a plugged kitchen sink. The first plumbing company started out by replacing the tee in the wall, going to the kitchen sink. That didn't work so they did a Hydrojet and found dirt in the pipe. So they cut into the pipe and found the hole in the 90 degree elbow. They proceeded to make it worse by breaking the existing pipe under my kitchen. I realized they were incompetent and fired them. After getting quotes from 5 other plumbing contractors, I found American Drain Company. Tim came out and did a camera inspection and made sure I understood everything. His solution made the most sense to me, I'm no plumber but I am am engineer and understand the basics. The next day a 3 man crew showed up at 8:00am sharp and got to work. Alex, the foreman was very impressive. Not only did he explain everything and answer every question, it was clear that he cared a great deal about doing the job the best possible way. His integrity was clearly demonstrated time and time again as he kept me informed on every step. I asked him to please also check the main line under the house as our house is 62 years old with iron pipes so while we had the front patio dug up I wanted a full inspection. He had me watch the camera inspection and pointed out pretty severe build-up in the pipe that caused stagnant water pools. This was clearly not good. There was also one hole in the side. Tim came by and discussed the options and I agreed to have a fiberglass lining installed. We had one installed by another contractor several years ago on our main sever (clay) line so I was familiar with the process. Another crew showed up and ran a descaler through the pipe to clean out all the buildup so that the fiberglass liner would be properly installed. After they descaled the line they showed me a camera inspection and the pipe looked so clean, it was amazing. Next the liner crew showed up and did yet another camera inspection to verify that the pipe was properly prepared and ready for the liner. They also had to measure the exact length for the liner. After verifying everything they prepared the liner. Fiberglass resin impregnated liner... they have to move fast and get it right. They installed the liner and ran yet another camera to make sure it was fully installed and did not block the "Y" connection 27' down the pipe where it splits off to two bathrooms. Then they installed the inflatable balloon and and charged the line. This presses the new liner against the old pipe until it cures, about 90 mins. After it was cured, they ran the camera again and I saw a beautiful like new pipe! After this it was time to add the dirt back. They took care to compact the dirt with an electric compactor and a manual compactor. They really took their time to do it right. After this they reinstalled my paver patio. Alex and Carlos took a lot of time to match up the pavers with pictures I had taken. They got the puzzle back together and I am so thankful for their effort to make it look right (see pics). I can't say enough about this company. Their integrity, honesty, and dedication to excellent customer service is beyond compare. I will recommend them to anyone who asks me. This was a pretty big job and we could not be happier with the results. My personal thanks to Tim, Alex, Carlos, Brian, and the others at American Drain Co. who put our home back together and were such a pleasure to work with. May God bless your company.

All the guys at American Drain were a DREAM to work with! We needed to replace old pipes running in the slab underneath our house and got quotes from almost a dozen different plumbing companies. From the beginning, Tim (the owner) from American Drain was the most responsive. He was always quick to take our calls, very patient in answering our questions, and extremely knowledgeable.

After considering all the options, we ultimately decided to re-route the sewer line from under our house around to the side of the house and are so glad we went with American Drain. It was a big project, but Tim, Alex (the foreman), and their crew did an AMAZING job. They were great to work with for many reasons:

First, unlike a lot of the companies we spoke to, American Drain didn't just do the plumbing, but were able to repair drywall, patched up cement, fixed the brickwork they had to take out, etc. Truly a full service company.

Second, the crew was able to pivot and address issues as they arose. For instance, they found out on day one that the job was much tougher than anticipated as our house apparently sits on solid bedrock rather than dirt (which made it very difficult to dig the very long trench they had to dig), but they found a way to make it work without complaint. You can see how much rock they had to break up and dig out in the pictures!

Third, we love the initiative they took. For example, we had asked them to pour cement in a certain portion of our driveway after they installed the sewer line, knowing it wouldn't match and figuring we would get the entire area redone down the road one day. Before pouring the cement, Alex suggested carrying over the brickwork we had in other portions of the yard instead, even though it was much more labor intensive for his team to lay the bricks in a lattice pattern then it would have been for them to simply pour the cement (which they were already doing in other portions of the yard). We went with his suggestion and loved the way it turned out.

We had hesitated in hiring American Drain because their quote seemed too reasonable, especially given all the repairs they were going to make after installing the sewer line. However, they far and away exceeded our expectations. We wish we could hire them for everything we need done around the house!

I hired American Drain for some plumbing work at my home, and I was extremely satisfied! They were punctual, highly professional, and delivered top-notch quality work. Moreover, they were very respectful and there was no delay at all. I highly recommend American Drain’s services to anyone in need of reliable plumbing.

I recently had my yard drains repaired by American Drain Company. Carlos, one of the technicians who worked the job was very polite and accommodating, made me feel confident the job would be done properly and it was.
I highly recommend this company if you are in need of drain maintenance and or repair.

Nice to know that there are still companies out there who actually take pride in their work.

Good work,,good prices, good people,I have no complaints..work met to code and finished and clean on time besides being a couple minutes late.i recommend to anyone...

Come back here please

Serafin showed up on time, was very polite & took care of the clog in the kitchen sink by running a snake through the main line. He was great & I would definitely use again.

Jeff

I've used Troutwine before for something inside the house, simply great service. This time I needed a repair to my main line. NORM showed up quickly to assess the situation and gave me a fair quote. Everything seems high these days, but still, I know it was fair to both him and me.

TINO and JACOB showed up right on time to get the job done. These guys worked efficiently, tirelessly and every time I check in on 'em I noticed things that were done extremely properly. Not just "git 'er done" but every step of the was done worth signing their name on. They were both clean, polite, perfectly professional and actually fun to talk with and be around.

I thought I'd have to tear up some concrete to access the problem and expected the worst. They had to work quite hard and they got everything done in a most difficult situation. And without having to break any concrete. No damage anywhere, just a confidently repaired main line. They spent more time than expected and kept the promised price.

It's hard to find this kind of quality these days, but Troutwine takes pride in their work and honesty in their pricing.

THANK YOU!

Honest reliable prompt

Great company!! Does an awesome and honest job!!

Great service and quick response. Highly recommended.

Awesome, professional, knowledgeable service. I would recommend to anyone.

Looks like they're good plumbers but drive like s***. Cut me off on the freeway.

Quality work, fair prices, salt-of-the-earth techs.

If you like competent plumbers who show up on time, you're gonna love these guys.

Mike responded quickly, completed the repairs and also helped with another small issue without additional charge!

Excellent craftsmanship. 3 completely remodeld bathrooms. All new plumbing throught the house. All new drains under the house & to the street. Troutwine came recommeded from my retiring plumber, Randy Schlee. Great choice.