Appliance Repair reviews in Denver, Colorado

Victor was great! I would not hesitate to call him again super experienced and very professional. Thanks

I give Victor a 10 plus star rating. Very professional and trust worthy. He came in and fix my cooktop only two of the five burners was working this appliance was barely two years old and already having problems with it. After part was order it only took a few minutes and I was up and running again. Please give him your business. In today’s market it’s hard to find good service people.

Victor was professional, communicative and very prompt in responding and fixing our broken stove! Would definitely use his services again!

Amazing, honest guy!!!! Got to give some Google love to him. Called up asked about my refrigerator and why it wasn’t getting cold like normal. Told me to clean my coils and if that didn’t fix it Call and for $65 would come check it out. Thank you!!

I had a great experience with Viktor when he repaired the water filter housing on my fridge. He was punctual, professional, and incredibly knowledgeable. He quickly diagnosed the issue and completed the repair efficiently. On top of that, he was polite and took the time to explain everything clearly. I truly appreciate his expertise and excellent customer service. Highly recommend!

Victor is amazing, one of the best repair techs we’ve dealt with through our home appliance warranty! I would highly recommend using him, he went above and beyond to get our fridge repaired.

Victor was prompt, polite, professional, and extremely good at what he does! If you have any issues with your refrigerator, stove or washer/dryer, I highly recommend his services. He called to schedule his visit, called again 30 minutes before arrival and then quickly came in, looked at the fridge and diagnosed the problem (a clogged and frozen water line). He did the work on the spot, carefully disassembling my fridge and freezer as necessary.

I also give him credit for being so patient with my dogs, who were obnoxious when he arrived and then were all up in his business trying to "help" him as he worked. He still managed to get the job done in less than 30 minutes, leaving the site cleaner than it was when he arrived.

As an extra bonus, on his way out he asked if I needed his help with anything else, so he took a quick look at some of the knobs on my stove (which have been sticking and dysfunctional for months). He carefully tested the burners and knobs, then actually
Macgyvered a way to get the knobs working smoothly again ... using nothing but a couple little pieces of wadded up paper! I offered to pay him for the extra project, but there was no charge for the stove magic. Victor takes the term "handyman" to a new level.

I will definitely be calling Victor again if I ever need help with my kitchen or laundry appliances!

Very happy with the work completed by Viktar at EasyAppliances.Repair. He was great at communicating and was very knowledgeable about our appliances. He fixed our ice maker quickly and left no mess behind. Would highly recommend for any appliance repairs!

My clothes dryer stopped heating suddenly and I reached out to EasyAppliances.Repair based on all of the positive reviews. I was not disappointed! Victor was responsive, friendly, professional, and got me fixed up in no time (even putting in some extra effort to find an alternative source for the broken part because it was otherwise backordered!). Pricing was very reasonable. Highly recommend and will be reaching out to him from here on out when I need appliance repairs.

Victor is incredible! He repaired the ice maker in my fridge last fall and today just fixed my washer. He did a great job both times and his pricing is so much lower than you’d expect. Great to have someone that you can trust and depend on like him.

Just got off the phone with some branch of this service company. After spending almost a half hour I got Kelsey who is willing for me to cancel my contract with them because after a lousy service technician came out to fix my refrigerator problems weeks ago I am asked to take off time from work AGAIN to wait for a repair. Customer satisfaction means NOTHING to this company. They can't offer service on the weekends and expect you to take off your time from work to acomodate their inferior business practices. I will never buy from Appliance Factory or call this service company again! You have to give them ONE star to post your opinion but they don't deserve it!!

Horrible customer service. Would give no stars if could. Utter disappointment. Repair specialist came and made a diagnosis on dryer said he would be back in 3 days to replace it. Never heard from then I then called to find out what was happening and they said a party was back ordered and would be in on Nov 13 . Called today because i have been without a dryer since original diagnosis on OCT 17, to find out what the problem was. No one has ever contacted me via phone email or text. I wanted to cancel my order and they are charging me the service call even though its been almost 3 months for the repairs and I still am without a dryer and now I have to start over. So very disappointed that nobody contacted me EVER!!! and now they make it my fault accepting no responsibility for not communicating or ever letting me know if I would have known that it was this back ordered I would have done something different. Oh and now I have to wait 2 weeks to get my money but they have had mine for over 2 months.

Such great and friendly service from James Ferguson!! A fridge is a big purchase, but to have a knowledgeable repair team willing tackle any issues, is peace of mind. Always arrives during the appointment time given. And with a smile! Thank you for a fantastic experience

DO NOT EVER BUY the extended warranty from Appliance Factory Warehouse!!! I bought a refrigerator there two years ago with the extended warranty program that they happily sell you. Not only did I go TWO MONTHS last summer with no working refrigerator, now they say they can't repair it again, they have to replace it. But in order to replace it, I have to pay almost $300 in sales taxes on the new unit and the Saturday delivery fee. Horrible customer service!!!! Be forewarned. I'm filing a complaint with the Better Business Bureau.

I highly recommend Brand Source Appliance technician James H. Ferguson. He has assisted me on two occasions and he is the consummate professional. He does a wonderful job of explaining the problem and the solution. He is prompt, courteous and experienced. I would recommend James to anyone needing appliance repair or maintenance.

I scheduled an appointment with Brand Source the first week of January to look at my 3 1/2 year old Thermador range. Technician was knowledgeable and professional however, Brand Source customer service was extremely poor. Their technician identified one of the issues as possibly originating from a part that had been re engineered by the manufacturer of my range and suggested I seek at least a parts concession from the manufacturer. In January upon completion of its diagnosis, Brand Source required payment in full of just under $700 for parts and future labor. I contacted the manufacturer of my range, they were ready to comply, only they needed a diagnostic report and invoice from Brand Source in order for their management toreview and authorize the concession for refund. This was seriously like pulling teeth!! I had to make innumerable calls to Brand Source. I requested several times to speak to management but would not be forwarded. Call desk kept telling me they could not email diagnostic information or receipt to the manufacturer. Even though they had collected payment in full for parts and future labor, they stated it was against their policy to do so that I would have a receipt upon completion of service. Which due to this back and forth between me , the manufacturer and Brand Source and a scheduling error on their end did not occur until mid March, over 2 months after my initial appointment and payment in full for parts and labor.. Not to mention near 3 months without a working range. Upon completion of service I was NOT given an ITEMIZED parts and labor receipt by Brand Source. Just a receipt with the grand total. I had to make yet another call to Brand source to request an itemized receipt. Upon inquiring of my refund, I was told I needed to seek my refund from the manufacturer. Manufacturer disagreed and stated that parts refund would come from Brand Source since they had already been paid in full. Brand Source continued to hold up resolution for several weeks. It took a MULTITUDE of calls not only from me but from management of the manufacturer just to get them to forward an itemized receipt of a payment for parts and future labor made 3 months prior. Brand Source did not want to honor the parts concession from my manufacturer. In negotiation with the manufacturer, Brand Source finally refunded parts. Side note, After a little over a month since my Brand Source service and repair, my range is not working again. Same issue. Since they had to refund the parts on their end they are not willing to honor their own service warranty. If there was a option I would rate them without even one star. Very Poor Customer Service/ Business Policies.

Will Fune was the service technician for a couple visits to our house. He was very personable and incredibly knowledgeable and efficient. Not only was he able to repair our fridge, but he also made some recommendations on our dishwasher that is covered by another service agency. Will's suggestions allowed us to cancel the dishwasher service call, saved the service a trip out and saved me from having to hand wash all the dishes for an extra week. My husband and I were very impressed and will be requesting Will Fune any time we need service. Thanks!!

Completely horrid and untrustworthy company. I bought my dishwasher through Appliance Factory and called Brandsource to set up a service call time as the dishwasher was leaking and causing real damage to the wood cabinet and flooring. I pay $95 and the tech. Comes (does not pull the dishwasher out) and says the dishwasher is fine and it’s a subflooring issue, he recommends a contractor (his father in law), who also does not pull the dishwasher out and he says the same thing and gives me a absurdly high quote for repair. I had a dishonest feeling about them and didn’t make any sense for them to try and make any statements about flooring without actually looking under the unit. I called a well reviewed handyman who *immediately pulled out the dishwasher and as he and I could both clearly see, there were no issues whatsoever with the flooring, but rather the hose had been pinched in half because the negligent and incompetent techs at brandsource just shoved the unit in when installing when installing one person has to pull the hose from under the cabinet while the other pushes in the unit bit by bit to avoid that very issue from happening. So excluding my time, I am out the $95 brandsource charged for the tech call, $150 to get it fixed, damage to my cabinet and the flooring immediately in front of the dishwasher due to Brandsource not knowing how to install the appliance in the first place!

I just used Brand Source for the 2nd time. Both times, Geoff was my service tech. I have nothing but great things to say about this company. It was easy to schedule an appointment. They called the morning of, just as they said they would, to give me a 2 hour window and in both cases, showed up before the end of the 2 hour timeframe. Today, Geoff was here at the beginning of the window! That never happens when you are waiting for repairs. Luckily our repairs weren't anything major and Geoff was thorough, showing/telling us what to do to prevent these problems from happening in the future. I will recommend Geoff and this company to everyone.

DONT BUY the extended warranty at appliance factory warehouse. The front roller on our 2 year old fridge somehow crumbled under the fridge causing it to become unleveled. Called and left multiple messages with no return call. Then filled out the online request for service and received a call back. Had to wait 3 weeks for an appointment that was supposed to be today only to get called today and told the technician can’t come anymore today and they will need a second technician to come out as well and that this isn’t a covered issue.

Had an LG Fridge go out. Brand Source was responsive and prompt for the service appointment. Mark Lozowski was our technician and was very courteous and knowledgable. Mark was able to diagnose the issue within 15 minutes. Once the parts arrived, he completed the repair very quickly and professionally. VERY happy with their service and will always ask for Mark if possible in the future.