Appliance Repair reviews in Denver, Colorado

Brand Source has been the best (without exaggeration) experience with an aftermarket product insurance company. From the first call they were helpful and friendly, quickly scheduling my appointment. The technician was prompt in setting up a 2 hour window (yes, it was only two hours) for his arrival. Upon his arrival, he asked a couple of questions and quickly diagnosed the problem, explained me the procedures and was on his way. No questions, no up-sell, no signing multiple forms. Overall a very pleasant experience from start to finish. Many thanks to James Ferguson.

I called Brand Source Appliance Service and Repair to diagnose and hopefully fix three appliances at once: my gas dryer stopped heating, my fridge stopped making ice, and my dishwasher was failing to wash anything on the top rack. Jay came out on a Saturday -- no extra charge for coming on a weekend -- and he was quick and to the point. In the end he was only able to fix my dryer, but he was very clear and honest about the other two appliances (dishwasher was cheaper to just replace and the ice maker wasn't worth the cost of repair). I appreciated his assessment of the situation, and I took his advice. I'm happy to recommend Brand Source Appliance and Repair to anyone needing decent, quick and honest service.

We purchased an extended warranty through Appliance Factory for our dishwasher. When it needed fixing, Brand Source was the company they used. It’s been over three months now and four visits and the dishwasher is still broken! I keep calling and I get a different response each time, usually saying they’re “waiting on a signature.” They are clearly annoyed by my persistence, but they NEVER call back with updates. Beware when purchasing an extended warranty from Appliance Factory, if they continue using Brand Source for repairs, you’d be better of buying a new dishwasher somewhere else!

In the last several months I have used Brand Source Repair likely more than twice a week and have had nothing but positive experiences. We are remodeling 97 units in a high rise condominium and often need appliances serviced. From an ice maker not working to replacing a dented refrigerator door. Their response time has been quick and the service has been excellent.

If you are calling in for a repair I would highly recommend asking for James Ferguson. I could go on and on about his professionalism, good attitude, and to my surprise (and relief) his vast knowledge and comfort-ability with repairing any appliance I call in.

James calls me to give updates on item lead times, to let me know how an appointment went with a repair in a resident-occupied condo, etc. Just last week I had him pull parts from an extra refrigerator and use parts from it for 2 other refrigerators with scratched doors and bad hardware, and to my surprise, he went the extra mile and took the old parts back downstairs and re-installed them on the old refrigerator. The helped me keep our job site organized, and showed me a company that goes the extra mile even when they are not asked to. I could go on and on about Brand Source Appliance as well as their service tech James Ferguson. Its been a pleasure and a breath of fresh air to do businesses with them the last several months.

I had a wonderful experience dealing with Brand Source. I had a problem with my washing machine. Upon calling them, I was greeted by a very nice person who made an appointment for my repair. Not only did the technician come on time, but he called to get a description of the problem so he would have a selection of possibly needed parts available to him when he arrived. He diagnosed the problem in moments and it turned out that it was just a simple loose bolt. I know less than nothing about washers so he could have told me anything. He fixed the problem and even checked out the rest of the mechanics just as a precaution. The technician was polite, knowledgeable and respectful of my home and animals as he did the repair. I will not hesitate to call Brand Source anytime I have a needed repair. I feel my repair was done quickly and for a fair price.

Our service technician (James Ferguson) was prompt, polite and efficient. He was good at troubleshooting and correcting our problem and spent time telling me more about our dishwasher (than the manual). He even recommended a better detergent for our model and explained why he recommended such based on our hard water. Over the years we've had a number of service techs (SEARS ... yikes!) with none compared to the wonderful service we received today. Brand Source and James Ferguson are terrific. Thanks!

I had a really good experience using Brand Source Appliance Service & Repair, especially when compared to one other service company I used. James Ferguson was the tech who came out to our home for servicing my dishwasher and gas cook-top was very polite and courteous and seemed very knowledgeable. I hope that my warranty company keeps forwarding my service request to them.

The only thing that I would say seemed a little odd is their scheduling system, it doesn't give you the 2 hour window until the evening before the day of the appointment and I had to get it rescheduled a few time till I got a window that would work for me. Since the call back is after hours its not possible to call again and request another window and you simply have to decline the appointment and call again the following day. I hope they can do something about that.

Had a broken Ice Maker and had James Ferguson handled my repair call. James was amazing! Extremely Professional, Knowledgeable and Customer focused. These qualities not easily found in today's world of customer service. James even provided some insight into a small issue I'm having with my dryer. I highly recommend Brand Source, but more importantly James. I was very impressed! You will not regret it...

Absolutely terrible company. I bought an extended warranty when i bought my refridgerator which turned out to be a lemon so have had them out several times. Most recently they replaced my control board because my fridge was intermittently freezing everything. I don't know if the part if defective or installed incorrectly but not my fridge is 60 degrees and my freezer is 40. I have called and they wont send out another technician or even schedule one to come out a Friday before a three day weekend. at least before i would lose stuff to freezing but i had a working refrigerator. Now it is a big silver lump. Terrible terrible. would never use them if they weren't my warranty company. RUN AWAY they don't stand by their work.

I just got a brand new washer/dryer and it broke, I went through the manufacturer to scheduled someone to come out and fix it. I scheduled on a Monday and the soonest they could find me someone was Thursday. GE assigned me to Brand Source and gave me a window of 8-5 and said Brand source would call to confirm. I waited until Wednesday then called to confirm and see if they had a smaller time window yet and they basically told me that they were too busy and wouldn’t be able to help me. They never called to let me know, I’ve been without laundry capabilities for a week and I’m incredibly frustrated. They should have reached out sooner to let me know so I could find someone else.

Wanted to give a shout out to Robert R and Brand Source Repair. My original warranty had expired on my refrigerator so I was expecting to have a hefty bill at the end of this. Brand source was honest in letting me know that LG had an extended warranty that they would look into for my repair. I was expecting to pay for the labor of the installation of a new compressor and was only charged for a $27.00 part. They could have easily taken advantage of the situation and charged me for the installation and didn't. Robert was professional, friendly and VERY efficient in changing the part out. It only took him 40 minutes to flash the mother board and install the new compressor. Keep up the good work!

Don't use this company for your service repair, my honest recommendation. Their warranty provided me no value. I've been waiting 5 weeks to get my LG fridge repaired. I was able to get a technician to come to my home a week after I made an initial call, so that all worked out. However, customer service refuses to make the repair follow-up appointment until all parts have been received from the manufacturer. That seems reasonable, except the warranty they offer doesn't really have value if the manufacturer they are working with is not producing the needed parts and delivering them to brand service care to carry out the repair. Recently getting off the phone with customer service for the 8th time in 4 weeks, I am told I will be waiting another 3 weeks for my parts before I am offered a repair appointment. Not worth it. Unless you want to wait two or more months to get your fridge or appliance repaired. Then it may be worth it to you.

The first time I had Brand Source Appliance Service & Repair was three months ago when we sold our last home. The owners asked to have the oven repaired. It was a time crunch and the technician came out promptly and fixed the oven. The technician was professional and courteous. Yesterday, the movers damaged a LG refrigerator at our new home. The technician James Ferguson was so professional, and responsive. Yes, it was a movers issue, but the parts were ordered quickly and a follow up service installation was rescheduled. James came back out and did the repair as professionally as the first time when he came out. I generally write reviews when I am pissed off and I need to get the company's attention. This one is because the technician demeanor deserves the time for me to post this. Hopefully, if you are reading this you will be will find this review of some value.

Over a week ago I had Brand Source come repair a dryer that sounded like a banshee. After $95 and 30 minutes the tech called to let me know he oiled the wheel and it was all good to go. Not a great value, but glad the problem is resolved. My tenant informs me that the tech did not put the dryer back together correctly and the front panel was popped out and the buttons damaged and barely functioning.

It's taken a week to get someone to call me back about this issue. I've received several phone calls about replacing the wheel (the tech did not inform me it needed to be replaced nor could anyone give me a cost) but every time it's a different person in a call center who has no idea what I'm talking about in regards to the new damage. If I call I either get no answer or a different call center agent. Finally a manager called me a week after the issue started.

There is no ability to speak to anyone who works at Brand Source directly. If you return their calls it goes to the retail store and they rudely tell you to call Brand Source Repair, which is a call center somewhere outside the US. If you ask to speak to a manager, they say they'll have someone call you back. It's a black hole.

Even the "president's hotline" which they proudly present on website and phone auto attendant is a black hole of voice mail. I've used Brand Source several times in the past but this is the last time.

Never answer phone, don't return messages left.
Non native English speakers
Rude, discourteous
Did a no call, no show on a repair appointment they made with us

Horrible

Don't buy from Appliance Factory since they are your only choice for service on warranty

They are the absolute worst! We contacted them regarding a cooktop repair. The first guy that came out said that a part needed to be ordered to complete the repair and they'd contact us when it was in. They did but we missed the call. It took numerous calls back to them over the course of about a week before we were finally able to talk to someone and get the second service scheduled. That service was scheduled for an afternoon. The guy showed up at 10am (luckily we were home) and said he was flying out of town that afternoon so he wasn't sure why they scheduled him to come out the. (Neither are we.) He replaced the part but the stovetop still didn't work. He said he needed to do some wire work but would have to come back because he didn't have time that day since he was leaving town. He said he'd have the company contact us to schedule the third visit. They did not. It took another two weeks of us calling before we were able to get the third visit scheduled. That visit was today. The same guy showed up and took the stove top apart. He then said he needed to go to the hardware store to get a couple of things and that he'd be back between 2-3pm to finish the job. He never came back. Instead we are left with completely taken apart, unusable stove top. We tried calling but we get a message saying they are having "technical difficulties" with their phone system and to leave a message. But then it tells you that the voicemail box is full. I am angered and frustrated beyond belief. I will be reporting them to the BBB. I would tell anyone and everyone to stay away from this company.

BEWARE They are literally the worst! The guy they sent is beyond rude and unhelpful. He claimed about was broken. Took two weeks to get a belt in came out was here for five minutes and declared that he didn’t realize that the motor was also broken and so he was gonna have to order that part and I would have to wait another two weeks.
if you try and call, it’s only a call center. They refuse to connect you to anyone at a local level.
It’s promised after promise a phone calls back from a manager and from a supervisor and you never get any response
Do not waste your money go with someone else if you actually want your Stuff fixed.
THEY ALSO CONTRACT WITH APPLIANCE FACTORY, WHO IS EQUALLY AS TERRIBLE SO UNLESS YOU WANT YOUR MAINTENANCE DONE THROUGH A HORRIBLE COMPANY DO NOT USE APPLIANCE FACTORY EITHER

I purchased a warranty for my freezer, and when the ice maker stopped working I was assigned to Brand Source Service. I first contacted them over five weeks ago. To their credit, the initial technician visit was prompt and the diagnosis was quick—they immediately identified that the freezer door needed to be replaced, which I appreciated.

However, the experience went downhill from there. When the replacement door was installed, it was very clearly used and in poor condition. The door was dusty and dirty, had permanent marker writing that cannot be removed, leftover adhesive, and generally looked old and gross—completely unacceptable for a “replacement” part.

On top of that, while the ice maker started producing ice again, we discovered that it could not dispense ice through the front because a part was broken or missing. I sent photos of the issue to the company, but still had to wait another one to two weeks for a follow-up visit. When the technician came out, he did not have the needed part and was unaware that anything was missing. He said it would be an easy fix and that he would either install the part later or leave it at our door—but as of now, the issue remains unresolved.

More than five weeks after this process started, I still cannot use the ice dispenser, and I’m left with a visibly used replacement door. Between the poor quality of the replacement part, repeated delays, and miscommunication, this has been a very disappointing service experience. I hope the door quality and remaining service issues are addressed soon, and I’m willing to update this review if they are.

Great company, always surpasses expectations.

Outstanding customer service and price! Professional and honest!

I trust JMC Heating & Air for all my heating & cooling service calls, repairs, & heat pumps. Fast, friendly, honest, reliable service.