HVAC reviews in Fort Collins, Colorado

I wish I could give Zach at Northern Star 10 stars! He was friendly, professional and quick at replacing our 20+ year old AC unit which had been limping along in this near 100 degree heat. He has excellent communication skills and a good sense of humor! If/when anyone asks for a recommendation, he's your guy! Keep up the amazing work!

I had a furnace humidifier problem in the middle of the night, terrible noise. Called NCAA early in the morning, told the tech would be out between 11 and 1. Tech arrived at 1. As I was out of town our house sitter was there to let him into the house. I asked that the tech call me with the problem, I had to call NCA to get information, told by receptionist that she did not have the job ticket and could not tell me the findings, she said NCA would call me, I had to call them again. They charged my house sitter the initial inspection fee! I asked to have that fee returned to her and I would pay the fee, told she could not get approval to do that??
Will still need to talk with Tech on cost to repair or replace. Response time/fair. Customer service communication needs improvement!

Been working with Bill D for a couple years at a our home and my mother's home. Recently had the pleasure of working Matt at our business. I can't tell you what a relief it is to have such a trustworthy team to work with. These two gentlemen are absolutely top notch. Highly recommend!

We initially had a problem after a technician visited our property. We contacted the business and they really went above and beyond to correct the issue. I changed my review from a 1 star review to a 5 star review because of how quickly and thoroughly they fixed the problem. They honestly cared that there was an issue and wanted to fix it. Now, a business should always do what they can to prevent mistakes, but even the best business is going to make a mistake now and then. I think a business is measured on how they respond when a mistake is made. As soon as we contact them, Northern Colorado Air made sure that everything was taken care of!

Furnace was fixed quickly, however when trying to use one of the coupons, they stated it has to be printed which the coupon does not mention and the service tech would not honor a digital copy. After calling their office they were able to honor it.

The furnace in my rental house here in Fort Collins received an annual check up, and in the process, a short was created causing the circuit board to fry. Later, it was found that it was another part that was to blame for the furnace failing to work. The part(s) took a total of 6 days to arrive. In the mean time, the general manager contacted me and provided assistance in understanding the cause for the delay(s). After the repair was complete the received a follow-up call from the GM. I have found that this company has a genuine concern for customers and their satisfaction. While not all of the persons that I interfaced with on the phone shared the same willingness to communicate the planned repair. Bottomline: I am very satisfied with the service provided by NCA. Note: The furnace in this house is older, and understandably the parts were not immediately and readily available.

Great company!! Our daughter’s furnace went out yesterday on the coldest day in the past 30 years! Not only did they respond promptly and replace the furnace today, they brought her space heaters last night! I highly recommend this company for their ethical practices, fair prices and commitment to our community! Thank you Nick, JJ and Brett for your help!!

I had a heater go out in a rental unit and needed help right away. Bill was there in 30 minutes. Troubleshooting pointed to the ($$) control board. He made the trip to get one, returned and installed it. Unfortunately, that didn't solve the problem. More troubleshooting found a simple solution. He took the expensive control board back out, fixed the root cause problem and charged me a reasonable fee. Very pleased with the response and the service.

What a joke. Called and explained I needed commercial service on A/C until. I was told July was earliest. I said, "OK." I was transferred to another woman, who said "How can we help you? " after already fully explaining I was calling for service, but was unsure of an underlying problem. She replied, "yeah, we can't help you." That was a waste of 12 minutes. A business unwilling to even schedule an appointment. OK.

I had Nick out yesterday to service my furnaces for the season. I come from a very strong customer service background and very few people WOW me. I have to say that Nick was the exception! Nick was outstanding and did such an amazing job explaining everything to me as well as answering all of my questions. I will request him in the future. I would highly recommend this company for their honesty, reliability, knowledge, and outstanding customer service. Thank you again Nick! You did an outstanding job!

Bill, God bless him, came out on a 100 degree Sunday and fixed our A/C. He had great communication, was on time, and knew exactly what to do and saved the day! I appreciated his great attitude and kind spirit as well. The price was reasonable for a weekend visit. We will definitely use them again!

I have used NCA for both my furnace and air conditioner replacements, they were extremely flexible with scheduling and other details. They keep you very well informed, and both installs went without a hitch. Pricing was also very fair. I highly recommend this company!

I forgot that Northern Colorado Air installed my latest furnace / AC and I called the "other guys". Bad decision. The other company decided I needed a new system for $2500 minimum. The guy said my CO was too high by showing me the CO ppm on his meter. There was no calibration sticker on his meter. After he left I looked through my records and discovered Northern Colorado Air had done the install. I had them come out and they did an inspection finding that the igniter needed to be replaced. Fixed it for a very low cost. "Other guys" have a bigger company but that's because they are thieves.

Northern Colorado Air just installed a new boiler and water heater at our home in Fort Collins. The estimator was very easy to work with, and I had a lot of questions for him- which he was patient with. The installer, Matt, took his time and did excellent work. The system is working very well, and we are glad we found this company.

I had a great experience today. Service was prompt, professional and I was given all the pieces of information for fixing my furnace without it being hidden behind HVAC jargon. Ask for Steve! He was a guru and a lovely conversation at 9 in the morning while we both froze waiting for the newly fixed furnace to kick in. Would recommend.

I hired them from afar to install a new heat pump/air conditioner. They failed to notify me about installing a new circuit box in a wall; so now there is a circuit box right next to the furnace that was not discussed. It would have been nice to have had a conversation about options on where to put the box or to even know that this was going to be needed prior to the install. The documentation they left was minimal. I had another unit installed at a different home and was given far more information and details about the unit and plans for installation. When I went to register the unit with Lennox I had not been provided information on the serial numbers required. I emailed them and was told they would do the registration. I have received no notification that it was submitted. It is my perception that there was a disconnect in communication. I also suspect that the service man took 3 NEW filters that were in the closet where the unit resides. We purchased them just a month before the new unit was installed and left them at the house. These filters could have been used at our other home and when I contacted them about it, I was told - we don't know what happened to them. I highly doubt they just walked away themselves. They were nice, high end filters! The man who did the quote was personable and prompt, but that is where the communication ended. I wish I had gone with a different dealer.

I had a 7 year old Lennox heat pump that died. NoCO Air advocated with Lennox to honor their 10 year warranty and repair the condenser coil. When Lennox sent out the coil it did not fit the unit, so NoCO Air once again went to bat for me to convince Lennox to completely replace the condenser. NoCO Air got the job done in record time once the condenser arrived. NoCO Air went above and beyond to resolve the broken condenser, their team is fabulous!

Our home is only 2 years old and Noco Air installed the unit. Had them come out on a Saturday because we returned home from out of town and our house was very warm. They came out and replaced freon(which is hard to believe considering it’s only 2 yrs old), to the tune of $560. The next day the house was still not cool. Called Monday and was told “it’s just hot outside”... so basically no help. Called again and they said they could not fit us in for a week out. I told them we were going out of town that day for a week and they offered a date 2 weeks out. Who wants to go without AC and live in a hot house for 1-2 weeks, especially after I just paid them $560 for nothing? And it’s 90+ degrees outside! Now I’m having to get someone else out to my house. That’s poor customer service. And frankly, I question their product. Should not have this issue in a brand new home with a brand new system!

Had a problem with our HVAC system on Sat evening with overnight lows predicted below zero. Tech had multiple service calls and kept us apprised, then arrived exactly at his projected time. He was thorough, professional and cordial. Resolved the issue, made recommendations for follow up service later to re-do some items the builder incorrectly installed. Very impressed and it was great to wake up Sun morning in a warm house!

After we decided to switch HVAC companies, Ken came out to complete our annual furnace maintenance. He also adjusted the wiring configuration and electronics so that our 2 stage Lennox furnace would operate using both stages. He also fixed our humidifier which hadn’t worked since it was installed in February by a different company. Happy to find a service company that truly takes care of its customers.

Blake did a great job. We pay for checkups every six months. The front office doesn’t do a good job of setting up appointments or communication in general. That’s why it’s four rather than five stars.