Home Services reviews in Altamonte Springs, Florida

Orlando was wonderful! Very professional, respectful, and thorough. He explained everything he was doing to eliminate pet odors and what to do for aftercare. I will definitely be using this company again. Thank you Orlando, for such a great customer experience!!

Our technician, Jeremy was fantastic! He called ahead of time letting us know when he'd arrive and was right on time. When he got to our house he looked over everything and made recommendations for certain treatments without trying to upsell us on a bunch of stuff that we didn't truly need. Then he quickly explained what he'd be doing and got straight to work. He was in and out and did a great job. If you hire this company make sure to ask for Jeremy! Great company, great staff.

Had my carpets cleaned. Was quoted an estimate for two small bedrooms over the phone and was charged much more. Tech was in and out in 20 minutes or less and my carpets were the same when the tech left. Had to go rent a machine to do them myself. As for the customer service, the tech was very kind. Wish he had gotten them clean after two attempts but it is what it is. Didn’t have any issues when I called to have the tech come back out and try again. But whomever is replying to all the reviews needs to take major customer service lessons. Professionalism is key!

Just got our carpets complete while moving out of our current house. The service and people were equally great! Both Justin and Priscilla were extremely nice and professional. Justin did a great job at explaining our options and setting proper expectations. His service really made the difference for me and I will definitely recommend this company to friends and family.

GREAT SERVICE! Tyrene cleaned my carpet and upholstery this morning. She had a big smile on her face when I opened the door. She did an amazing job. She was so pleasant and quick.

She came, did a quick inspection, did a little necessary paperwork and got to it. She worked continuously until she was done , cleaned up quickly, signed papers and was off.

I felt I got a great price and the service was fantastic. I’ll definitely use them again.

Today I received the services of cleaning my sofa with this company. After reading some of the reviews, I couldn't let pass this opportunity and share my experience of the service. With Clint, whom I spoke over the phone to request the service and with Orlando the technician.

My experience with Clint was great, he explained and answer all my questions regarding the service, was also very patient in hearing. He is a very helpful, and service oriented human being.

As for Orlando, he knew his job inside out. Was very respectful and knew how to connect with the client. Also, gave me some tips on how to care for those kinds of furniture and insisted in calling them for any question that I may have or for future services. Bottom line Orlando is a sweet and respectful guy and Clint a nice person.

I have to say that the way you treat people is what establishes the path of relationships you are going to have with other persons. For me, was so easy doing business with them and I have to say that I am pleased and will continue to call whenever I need their services.

Excellent service, my carpet are coming back alive. Great service technician.
He is very patient and thorough in every step of the cleaning process.
More carpet areas still to go for the day, can't wait to see my house carpets look like brand new

I booked National Carpet Care a month in advance, and I had no issues with my appointment. Bradley called 30min before he arrived. I had four bedrooms to be cleaned. Bradley first explained step by step what he was going to do, and then he did his magic. This was a very old apartment, so you can imagine how dirty the carpets were. He took the time to clean them, focused on the dirtiest areas, and left them like new. I will definitely call them again if I ever need to clean some carpets. Thank you, Bradley, for doing an excellent job! Oh and I forgot to mention, great prices!

I AM VERY DISAPPOINTED WITH THIS COMPANY, from $180, to clean my carpet
Goes up to $270. Because my carpet had some stains, He did in less then 30 minutes so fast, and after dry, all the stains still there. Then I call to complain about it, someone answered the phone and he was very stupid, he treated me very badly. I had to hang up the phone on him. NOT GOOD COMPANY, the only thing they do well is changes, and NO RESULT.

I deeply regret not having read the reviews before engaging with this company. The multitude of negative reviews below accurately reflects my recent experience, particularly with the manager, Clint, who proved to be as discourteous as others have stated.

Yesterday, Orlando the technician, arrived to steam clean our couch. While he was pleasant on a personal level, his professional demeanor left much to be desired. His approach to cleaning the couch appeared lackadaisical, with little effort evident in his work. Throughout the process, I observed him closely, and at one point, he turned off the cleaning machine, claiming he was finished. I had to ask him to turn the machine back on to address visibly soiled areas, to which he complied restarting the machine and going over the spots.

However, after he left, the couch remained in nearly the same condition, if not slightly darker (because it was wet). However, he assured me that it would improve and lighten as it dried, but regrettably, the stains I had pointed out to him persisted even after the couch had dried completely.

This morning, I contacted Clint to discuss a resolution. Rather than exhibiting professionalism and accepting responsibility for the poor quality service, Clint answered the phone with a discourteous tone. He informed me that, in order to have the same technician return to rectify the situation, an additional fee of $25 would be required.
He informed me I had signed the contract after the service that says I was satisfied with the job. However, how can you know for sure if you are satisfied with their service if the technician himself said we would only see the results after it dried?

It is disheartening to contemplate that a business, well-equipped for success, would treat its customers in this manner, failing to take responsibility and rectify their errors without imposing additional charges. While I understand the inconvenience and costs involved, it is not my fault that the service provided fell short of expected quality. I have all the pictures with timestamps of how my couch is looking like right now.

I had initially held a positive impression of Orlando, the technician, even offering him a generous tip. I had also contemplated engaging their services to clean the carpet upstairs. Had they exhibited professionalism and promptly addressed the issue without additional charges, I would have remained a loyal and appreciative customer. However, following this disheartening encounter, I no longer wish to pursue further business with them.

I would HIGHLY recommend this company. Clint was courteous and great at scheduling my appointment. Tyrene was AMAZING. She was professional yet she made you feel like a person and not just a customer. She was genuine, friendly and had a great attitude! She smiled the whole time and did a great job cleaning our carpets. I will be scheduling with this company again next time!

Great job, punctual, reliable. Made the carpets look like new.
Orlando was amazing. Very polite. Very knowledgeable.

So, I'm editing the review. I just called cuz the landlord had to get Stanley steemer out there. They said the carpet was never shampooed. It was just wet and spray for the scent was sprayed down when I called to complain. The owner who has answered the phone before very nasty and rude told me that there's a 14-day window that they could have gone out and cleaned. I explained that the landlord called Stanley steemer without my acknowledgment and they told them that the shampoo was never cleaned. He told me it was wickering and if I didn't know what the word meant to look it up. Obviously they're not going to do anything for me but I just want everybody to beware cuz I was told if I gave them a five-star review that they would give me free stain remover on the carpet. So I made the review. I left for 37 minutes and when I came back the carpet cleaner was already gone. I was nice about it. I explained the situation he told me now that he heard me speak to let him speak cut me right off. I saw that any bad reviews. He tells people they have anger issues. I think he needs to learn a little more customer service and I think that you should all be aware of what you're getting.

this is the 2nd time i’ve used this company and let me tell you, i never regret it!!!
i got home today and found a huge accident from my 70lb dog all over my stairs and carpet. i called these people last minute praying they could come today and they showed up within 2 hours!! my stairs and my carpet look brand new!!! i even asked for minimal to no fragrance at all and Orlando was able to accommodate that. he was also very kind and friendly to my children. thank you so much!!!!!!

Orlando the carpet tech was so professional and kind. He educated me about my carpet maintenance. First time I used this company my carpet looks amazing. I recommend. Thanks Orlando keep up the great work.

I have had the pleasure of working with Orlando from National Carpet Care. He is super knowledgeable and had a fantastic idea regarding a remedy for a carpet emergency we had. He was able to fix my problem at a fair price and with a smile. Thank you for going above and beyond for me and my family.

Worst service. Make sure you check your contract before you sign. They gave me a price over the phone but charged me a different amount once the service was done. They also promised they could remove the bad odor left by my dog's urine, which they did not do. I called to let them know I was overcharged and to request a refund, stating that I would dispute the charge on my card if they didn't comply. The representative started yelling and seemed to threaten me. The last thing I heard before I hung up was, "if you dare dispute." I hung up immediately. If you are considering using their services, I would double-check everything beforehand.

National Carpet Care really hooked me up and made my day. They arrived quickly, and the technician, Orlando, was friendly and professional. It took him about an hour to take care of my large sectional. He did an excellent job and I'm very grateful for the services he and NCC provided me. My couch has new life.

I hired National Carpet Care to clean two area rugs at my home. While they were prompt in arriving, the overall experience was disappointing. The quality of the cleaning was so poor that I ended up having to throw one of the rugs away. Additionally, I found them difficult to work with, and it was clear that they didn’t seem to care much about the outcome. Unfortunately, I wouldn’t recommend their services to anyone.

While the guy who came to clean my carpet (whole house special + enzyme/disinfectant) seemed to talk the talk, the machine looked beat up, and when he was done and I walked around, the outer perimeter of the rooms were bone dry. Basically, he did not do the whole house, only areas of rooms. The machine did clean those areas reasonably, but it never smelled fresher as promised. Then, when I called the office to tell them that my entire carpet was not cleaned, he proceeded to gaslight me and tell me I had anger issues (wasn’t angry). I only give this two stars because some of the carpet looked improved, but I do not recommend this company at all.

First time using National Carpet Care, and it will not be my last. Shane the technician was outstanding. He was very helpful and made the whole process easier to understand.

I called to have our carpets cleaned BECAUSE my son got curry on them. When I talked to the guy he didn’t say for one second that they wouldn’t be able to remove it. IF HE DID, then obviously I would NOT have spent my entire Sunday waiting around, moving furniture, just to be told they can’t assist. Then they had the nerve to charge my card for coming to my home to tell me it COULDNT be done. Shady!!!! DO NOT RECOMMEND.

And to your response below, if I wasn’t clear, I am upset because you were not forthcoming when I scheduled the appointment. If you would have said we aren’t able to remove the curry, I would not have proceeded. You sent a tech out here to say it so you could charge me $30. Shame on you! The worst part isn’t even the $30, it’s the time I could have spent enjoying my Sunday. Sad to see the lengths people go to for a little money. You should have made this right and you didn’t.