HVAC reviews in Casselberry, Florida

We called Air Flow as a non customer. Joshua took our info and got someone out to us, same day. Riley called to let us know when he was 30 min out and was prompt, efficient and worked his butt off to get us back up and running in the Florida heat! Various price options were presented with honest breakdowns and without sales pressure. We’re now regular customers!

Riley Easterley was fantastic. He came out in 10 minutes after I called and took care of it quickly and at my level. Very appreciated.

Mike L. & team was prompt, professional, & proactive. They did a great job & we’re very communicative & cleaned up after their work was done.

Juan Duffo our technician was kind, knowledgeable, very thorough, helpful, made sure we were left with our system in excellent condition. My husband and I are very pleased with his work. Highly recommend Juan and Air Flow and Designs for your HVAC needs, we have been with them since 2009.

I wish I could give Air Flow ZERO stars. They lack professionalism and don’t care about their customers. This even includes customers like myself who have been loyal to them for over 20 years. Their entire management and leadership team from the owner down should be retrained on customer service. I do not recommend them to ANYONE after our recent experience with them.

I have worked with Airflow Designs since we purchased our home because they are the originator of the units. From day one in a brand new home we had issues. In 2021 we installed brand new AC systems which we purchased for $14,000. We also purchased the warranty plan that comes with a yearly maintenance service. On September 18th, Air Flow came and performed a simple annual tune up & maintenance like they always have done. Upon returning home, I noticed it was unusually warm in my home. I tried to lower the temperature and shortly afterwards the unit went into calibration mode. We had never seen our AC do this and were even more shocked that this could occur after a routine maintenance service. About 15 mins later, the display shuts off and my husband notices water backed up in the air handler. He removes the water and the display turns back on and I call Airflow (after hours). Debbie calls me back and says all techs are done for the night and someone will call me in the morning. All day went by and I didn't get a call. I call back again (after hours) and Debbie calls me back. She apologizes and reassures me that someone will call me. I got a call Friday morning, September 20th, and I was asked if the unit is working. My answer was it appears so but I would like to speak to a technician to explain the calibration mode and why my unit was backed up with water after a maintenance service. No one comes out and Saturday evening, I have water coming up from my laminate wood floors and water leaking into the garage. I sent an email including a Dropbox link of videos and pics of the situation and water damage. Sunday a technician came to explain that my system was clogged. I asked, "How is this possible? The system was working perfectly fine before the technician arrived and we never had an issue with these units since we purchased them 3 years ago. What did he do on a routine service call to clog our unit and cause it to go into a calibration mode." I was promised a manager would call me Monday morning. No call by 11am, and so I called back again. Andy tells me that Barry, the service manager, would contact me. He never did so I called back again the same day around 3pm and still wasn’t able to talk to Barry. I called Tuesday again and was promised again that Barry would call me, but guess what? Still no call or email response from Barry or anyone else in the office. I sent an email on Monday night using the same email where I sent the videos and etc asking when will someone call me. It is very evident that they are avoiding contacting me after a situation their technician caused which has damaged my home. This is VERY unprofessional!

In addition to the water damage to my wood floors, I have scheduled an appointment with a water restoration company because I am concerned about mold and mildew in my home.

Airflow Designs doesn't care about their customers and I have tolerated this for years, but NO MORE!!! Don't trust their service, it is PISS POOR!

Just had Juan and Erik maintenance our system for the year. They were extremely nice, communicative, and professional. They explained what they were doing, and how why and the results of their work. I would highly recommend them and Air Flow. Great job!

Felix the technician came to do my annual maintenance today and I was extremely satisfied for various reasons. He called me prior to coming so I could know when to expect him. He was timely and very professional and courteous and asked if I had any questions or concerns before he started. At the end of the service he gave me a rundown of all the parts and functions he checked and let me know the status, which was quite thorough and much appreciated since I haven’t always received that in the past. Thank you Felix , you are an asset to Airflow.

Fantastic, Riley Easterday, was way beyond what we expected. Service, professionalism, attention to the smallest detail. Made your company shine by the way he presented himself and his company. Again, very very impressive and the end result was very happy customers.

Very happy with the help and services by Air Flow Designs. Eli came today to get my unit back up and running. He explained everything, was quick, thorough and very clean. He was wonderful.

This company will most definitely just tell you what you want to hear. They will charge you for their mistakes. I spoke with Barry personally and he admitted to the mistake of their Technician which caused an Electrician (who was great btw) to come to the house and then they (Airflow) charged us over $200 for the service. Mind you we have a full warranty. I’m undecided how I’m going to handle this. Very upset with how business is handled here. Thankfully I have security cameras and retrieved all the footage needed.

My Panel Box was left exposed for 2 1/2 days but somehow that was our fault and we were stuck with a Bill.

RJ was our technician and he did a great job servicing our systems. He was prompt, friendly, and knowledgeable.

Lu and Tu were professional, knowledgeable and hard working.
My AC was quite challenging to repair and they resolved the issues as quickly as possible.
They also took time to explain what was going on and the plan for getting the AC up and working.
They are great representatives of Air Flow. My special thanks to Ly and Tu!

Airflow Designs have been serving my needs for air-conditioning maintenance and dryer vent cleaning for over 10yrs. Today, Erik and Jerry provided excellent service in cleaning my dryer-vent. They were prompt, professional and courteous. Erik called 30 minutes before arrival and worked around my schedule conflict without hesitation. Upon arrival, they got straight to work and were careful with my dryer to avoid any property damage. They cleaned the vent a well as their work area once their job was done. They even allowed me to access the laundry area behind my machines to clean-up loose dust that accumulated since the last time the machines were moved out. They did an excellent thorough job, including checking the vent line from the roof to ensure there were no trapped lint in the line. I could not have asked for a better team! Thank you Erik and Jerry for satisfying a meticulous customer! I highly recommend your services.

Erik and Herry did a great job on our vents. They were professional, pleasant and courteous. They even offered up a few tips on keeping the vents from showing their age. I highly recommend asking for these two techs.

We have been customers of Airflow for the past 9 years. The company comes out every year to service our AC and a few times because we have had issues. Everyone there come is always polite, courteous and knowledgeable. Whether you are making an appointment with the office or the technician(s) that come to the house. This year was no different! RJ & Julio were excellent!!

RJ was my technician today. He did an absolutely great job. He’s so knowledgeable. He explains things thoroughly. Lets you know more or less step-by-step what he’s going to be doing and circles back around to let you know how things are going throughout the process. I highly recommend Air Flow Designs.

I don't recommend Air Flow to anyone. A technician from Air Flow, Jean, neglected his responsibilities during a routine maintenance check, resulting in water leakage that damaged our wooden floors. This negligence forced us to replace our living and dining room floors at our own expense. Despite being loyal customers for over 20 years, we never received an apology or even a phone call from management. This represents the worst customer service we have ever experienced.

Because of their technician's negligence, we incurred several thousands of dollars in repair and replacement costs due to severe water damage. Barry, their service manager, failed to extend the courtesy of a phone call to address this issue with us. Despite repeated promises to follow up, Air Flow avoided contacting us entirely. We will be seeking further actions against them.

Air Flow demonstrates a shocking lack of professionalism and disregard for their customers. Their leadership team, starting from the owner, needs urgent retraining in customer service. Based on this recent experience, I strongly advise against using Air Flow.

Ricardo, Mike, and Bruno are very knowledgeable technicians. They answered all my questions and are very friendly. They cleaned up all the old equipment and debri.
Bill Porter was prompted in getting me scheduled for the HVAC system and kept in touch in case I had any questions.
I am very satisfied with my new system and the fast one day installation.

**Review for XYZ AC Company**
Rating: ★★☆☆☆
I had high hopes when I chose Airflow Designs Company to install my air conditioning unit just over three and a half years ago, based on that my house builder subcontracted them to install my house AC originally, initially everything seemed to be working well, but unfortunately, my experience has soured over time.
After just two years I began encountering issues with the unit. I promptly reached out to Airflow for assistance, and while they were responsive, the problems persisted. I felt like I was stuck in a cycle of issues every year.
Fast forward to now: I’ve been informed that I need a coil replacement for the second time and while the coil itself is under warranty, I am still faced with a bill of $2,000+ for the installation. To say I am disappointed would be an understatement. It’s frustrating that after spending a significant amount upfront for a new system, I’m now hit with such a hefty repair cost less than four years later, not to mention the other charges prior to this one.
Overall, while I initially appreciated the service provided by Airflow Company, the durability of the product and the subsequent support have left much to be desired. I would urge potential customers to thoroughly weigh their options and consider a company with a proven track record for reliability post-installation. Unfortunately, I won't be recommending Airflow Designs Company based on my current experience.
Picture of the watermark on the ceiling last year when the AC leak out.

Air Flow Designs replaced my current Bryant heat pump and air handler system (HVAC) with Carrier equipment. Installation was excellent. Installers led by Mike L. were on time, prepared, expedient and efficient. Mike was courteous, knowledgeable, and professional. Highly recommend Air Flow Designs and Bill Porter designer/sales person.

Riley Easterday was excellent!! He came out on time and was very thorough and professional in his assessment and evaluation of our units. He talked me through everything in a way that I was able to clearly understand the plan and took his time to make sure we were all comfortable going forward.