HVAC reviews in Fort Myers, Florida

Technician opened my system without my knowledge or authorization after Hurricane Ian (he was working on a neighbor's system). He then proceeded to inform me that I needed to replace the entire system (which was barely a year old at the time) the cost was going to be 40% more than I had paid previously, I would have to waive my right to three day right of rescission, and the order would have a 25 % cancellation fee.

So far, it seems to be functioning just fine.

Are you kidding me? Bunch of clowns. Lost my trust completely.

I have to give credit where credit is due. In these days where it is increasingly rare for an individual, let alone a business, to take ownership of a mistake and make things right, it is refreshing when It does happen. I have been a customer of Action Heating and Cooling since we moved here in 2017. We went with them at the time because they had a Military Appreciation service contract offer. I have never regretted the choice, and appreciate them even more today.
Our old unit expired in 2019 and we had a complete new system installed by Action along with some major duct work. Subsequently they installed new systems in my mother’s house and a residence that I watch for a SnowBird neighbor. And many more of my neighbors now have their service contracts with them based on our experience.
My new system had continual problems with water not draining while the other two have worked flawlessly. Over time r heir technicians tried a variety of solutions and it never resolved. This past weekend the system flooded and shut down at the float switch. A technician came out and found that the insulation in the air handler had become saturated and blocked the drain line. The original estimate was $480 to adjust the drain and replace the compromised insulation. I wasn’t happy but scheduled the work.
The technicians got started this morning and immediately recognized that the water draining problem was a result of an installation mistake. The Service Manager came out and had a look and he too acknowledged the problem and accepted responsibility. They are now making it right and essentially reconditioning the system at no cost. My hat is off to Action for their actions. I highly recommend them for your new system and maintenance needs.

Zach was very professional, clean cut and punctual. He is very knowledgeable and knows what he does. They have affordable rates compared to another company I was using for maintenance services. I will definitely recommend them.

Mr. Rodriguez and his Daughter thank you again Zach.

First off I have to say that they charged me almost 4k more than another company would of for a ac replacement.
Second quoted me almost 4k higher for duct replacement than 2 other companies.
Third since I didn't get another quote before replacement of ac unit, that's my fault but did still have them come out to do annual inspections. When they checked my unit they said that the insulation was completely soaked and needed to be replaced. I asked why that may be and they said either due to needing upgrade in duct work or I needed a uv light, lmfao. I just had the duct work replaced last year and a uv light would not stop a unit from sweating so bad that it would new insulation. So I called another company for a second opinion. First he said the insulation was damp not soaking, second the ducting at the ac unit had came off and was blowing cold air onto the unit. Tech said was probably losing 50% of air into the attic which was blowing on the unit causing the insulation to get wet. We'll the ducting coming off was not there fault but was very obvious that there was a problem there. So instead of really looking at the unit they just wanted to charge me 1900$ for a uv light and new insulation. If you do use them I suggest getting a second opinion from another company and quote. They are way more expensive then there competitors. Oh and I forgot I had to have them come back after they looked at my ac cause it was not working when the guy left. Forgot to do something when he left the attic.

I had a very nasty phone call this morning with “one of the managers” when I called in to register my frustration over a scheduling issue. When I explained how what occurred could be a training opportunity for the scheduling person, he raised his voice. When I pointed out that as a customer service manager raising his voice is NEVER appropriate, he raised it even further, told me to have a nice day and then hung up on me. As a company’s demeanor and character emanate from management I would advise you to look elsewhere for your HVAC needs.

Update: as you can see from the “managers” comment below, he continues to be defiant and unapologetic.There are far too many choices for your HVAC needs than to be treated poorly.

Chase is a wonderful technician. He came out and gave me multiple options on how to get my air running again with prices ranging from $850- a new unit. After weighing my options, I decided to replace my unit. They were able to install it the same day. They were able to finance the unit for 18 months with no interest, which gives me some time to pay off the unit. I am looking forward to working with them in the future.

I have read the reviews and after several months decided to write my own review. The high star ratings I can see, because most of their techs/employees come across as professional. On the other hand they have unscrpulous techs/employees as well, I have dealt with both kinds in this company. First the maintenance contract is nothing more than to keep you as a customer. My contract came with no expiration date. This unit was pre-exsting and was signed after they contacted me. Here is why they get my review, along with the soft-sell scare tactics, they actually charged me well over $600.00 for a recharge stopleak, they were here for less than twenty minutes and did not inspect/look for leaks after putting the chemical into the unit, they just packed up and left. Now looking back, I wish I had not paid them and turned it into a legal issue. Just beware, don't be persuaded by reviews that boast the company, and for the most part the bad reviews get very little attention by the company. Finally, Mark was supposed to get back to me with an explanation but never did. To late, by law I am entiled to a complete refund for service contract and so is anyone who whishes to cancel. I'll be doing business in the future elsewhere.

In our opinion, the most honest and professional company in Cape Coral. We experienced a problem with our A/C leaking. Called multiple companies, which quoted extremely high fees to diagnose and/or (unnecessarily) replace our entire A/C system. Zach and Kyle diagnosed the issue (even triple checking our system) and gave us a realistic assessment of the problem without overcharging, upselling, or engaging in salesmanship. Out of 5-7 companies we engaged with, the only one that truly worked to help us identify and solve our issue. Also the only company aware of a recent change in Florida law allowing subsequent owners to enjoy the benefits of AC warranties.

Absolutely horrific service. Zero communications. They just do not care.

Just tried to SCAM my dad out of $700 for a repair to his Furnace after telling him it should be double that but he would get this DEAL for him!!!! My dad thought there was something suspicious about this quote so he said "I am going to get a second opinion". The tech left and said to my dad "good luck being cold tonight". My parents are in their 80s. How awful of a person! My dad called Ellsworth and they said it was an electrical short and charged them only $80 for the repair. SCAM SCAM SCAM stay away!

Our mobile home flooded twice in two weeks and our air ducting under the house was soaked. Action gave us a very good price then went above and beyond to be sure the job was done right. Thank you Omar..

I called Action because my mom’s hvac unit wasn’t working properly and Steve came to her property right away. Steve was super efficient on diagnosing the problem and fixing it same day! He went above and beyond to make sure my mom was taken care of!

Their service man Stephen was Very professional, knowledgeable and extremely nice, he definitely knows his business ,I would highly recommend action cooling and heating!

I have had Action Cooling for a couple years now and they are the most professional company I have ever used. I've lived in FL for 30 years. They always call to do service checks. I needed a new outside compressor and they had it done within a couple hours. Glad to have an AC Co I can trust!!

Just wanted to give words of praise for Zach with Action Air. I have been having issues with my unit for 6 months now. I had 2 service guys previously who came out and they were not able to fix it properly, just temporarily. Zach came out and found the issue immediately. He was very professional, knowledgeable, and just overall a great service guy. I sure hope Action Air keeps him around and pays him well, he is one of your assets for sure. Thank you Zach!

I had the technician Steve out today for a routine maintenance. He went through everything thoroughly and was even kind enough to tell me to tag along and follow him giving me tips to make sure my AC doesn’t quit in the summer. Not only do I recommend this company I highly recommend Steve.

Horrible customer service and we will be cancelling our annual service contract after today. Our AC quit working Thursday and I called at 8am Friday for same day repair since we have a contract with them. They sent a “service rep” who basically did nothing. In fact he said, our float switches were not working and it would cost $600 if we bought thru him or we could do it ourselves. When he left, we testedi the float switches and they were indeed working so it wasn’t that and the AC still wasn’t working. So we called back and they said they would need to send a “technician” this time and would do so within a few hours. That was at 11am. It is now 4:30pm and still have not arrived. We called again and got an answering service at 4:45pm. DO NOT hire this company! Horrible!

This company is Extremely Unprofessional, Lazy and Dishonest. I’ve called them out twice to perform maintenance & cleaning. Each time I was lied to and disrespected by the tech & supervisor. I recommend never doing business with these guys.

Andrew was the best technician we ever had. Honest and polite. Keep up the good work Andrew.

I’ve always had such a great experience with this company! Specifically when Steve comes to service my unit. He’s very professional and honest. Highly recommend!

I recently relocated to North Port and hired Action Cooling and Heating to provide an evaluation and service of my HVAC unit so I know what I have to work with. Zack the Tech from Action, was on time, very knowledgeable and professional as well as courteous. There was no sales pressure, and he provided solid information as to how long my unit may last efficiently. As a result I asked him to sign me up for annual maintenance. Surprisingly, 3 months later I was contacted by Action to schedule a follow-up service at no charge. Once again Zack arrived and the services were on time, professional and without sales pressure. Three months later, Action called me again to schedule no charge services. Zack performed these as well with no issues, on time and very well done.

Action Cooling and Heating of Port Charlotte/ Ft Myers is predictable, dependable and without sales pressure. I highly recommend this company and especially ZACK. Why experiment with unknown HVAC service companies, just hire Action and ask for Zack if he's available, you won't regret it.