HVAC reviews in Fort Myers, Florida

While I haven't dealt personally with the company, I would never use them. Owners please be aware of who you have on the road representing your company. You have techs on the road driving reckless. If they do that on the road, what do they do in someone's home.

I've never written one of these reviews but I received some pretty good service and wanted to share. We've had some fairly warm weather lately but it hasn't reached the extreme highs that I know we're in store for this season. I was having some issues with my AC and called around for some ideas on what may be the problem. I have to admit they were one of the last based on some other reviews for me to call. After talking to someone a few minutes, I was told that it sounded like a small issue. When others were telling me it could be a big problem like a new unit. I scheduled them to come out which they did. Would you believe I had a capacitor problem? Not sure what that actually is but they explained it all to me and even offered to install something to help with the compressor starting up. I took them up on it and now it seems like I hear it wind up faster and less effortlessly than it did. They cost me a fraction of what other companies were projecting over the phone without coming out. Their price was reasonable and saved me alot of money. A few hundred instead of a few thousand. The tech said my unit was just fine and will probably last for years to come that I did NOT need a new unit like these other companies were trying to sell me before even coming out to look at my problem. They've made a customer out of me. I WILL be back for my future needs.

I am not giving them this one star but it is the only way I can write my review. This is a horrible company. I had them over to service my nearly new A.C. and my system was great they said. I signed a 3 year contract for cleaning. Every 6 months they have come out and have told me I had major issues. I needed a new system. Today they tell me I have a leak and I am down 3lbs of the newer coolant. I sent him away and called another company to check it out. No I have no leak and need NO coolant. We called the company and told them what the tech said and Action cooling responds was" well you don't ever spend money with us" They are a bunch of liars!!!! Good luck if you use them!

This company, I believe, committed an out and out fraud. Told my spouse, home alone at the time , during our annual service that the compressor was shot and best to get a new unit. They showed her the fan was not working. She called me. I said we would consider. 5 minutes later , a second call. Action had someone available and free in our area in 2 hours. If we made a decision we would get a $350 discount to $4550. Plus they would write the bill to say hurricane damage and my insurance would pay. I declined. Next day I got a second opinion from a reputable company. They turned on the power source to the unit and all worked perfectly. As it had prior to the service call. Called the company several times and no return call for 2 days. Email was sent and responded to, with a phone call and heard talk , but no real admission. Second email in response to their call but nothing. I presume they thought I would go away.
Just be vigilant. Don’t be tricked. Those that have used their services and have new product , I give u my condolences.

We are currently shopping for a new AC and duct work in our home and Chase visited our home to give us a quote. He was efficient, professional and answered all of our questions. We appreciate his knowledge and that he did not try to oversell us on anything we didn’t need, which is hard to come by these days. Great service and experience!

I think these guys are great!! As someone with little to no knowledge about AC units, they have been extremely patient in explaining things & physically showing me why things are not working or why things need to be fixed. As a woman home alone sometimes when they come, they make me feel very comfortable & safe. I have using their services for 4 years now.

Eddie was our main technician and I honestly cannot say enough about his professionalism, attention to detail, kindness, and determination. His son also works there (sorry I forgot your name) and he came out to do the duct cleaning and was every bit the man his father is. They had a big job here, we had toxic mold in our AC system and duct work and had to remove the whole system, the closet it was housed in, and repair and install it all back in. There were so many timing delays, product availability issues, and we had to work with other contractors to do remediation and rebuilding at the same time Action was doing the AC. It was a lot to say the least. Eddie was able to find parts last second on multiple occasions and installed the system with a detailed hand. The best part is that Eddie heard we had to move into the house because our lease was up and we (and our two dogs) would be without AC, so he showed up the next day and stayed until the whole thing was done. He was there for 8+ hours and never once complained. He wouldn't even let me buy him drinks or food to try and repay some of his kindness. Long story short, not sure about the rest of Action Cooling and Heating but Eddie and his son are rockstars and we would follow them anywhere!

My mother made an emergency call to deal with an AC leak. Action called back within 15 minutes and sent a technician out immediately. Rich was kind, professional, knowledgeable, and courteous. We really appreciate the level of service and customer service.

It is an absolute pleasure to recommend Action Cooling and Heating to anyone who might be considering the installation of a new A/C. Recently moved into this house and knew that the A/C was on "it's last legs". David met with me and was professional, knowledgeable and upfront about the numerous issues with the existing unit. I decided on a new unit and the appointment for installation was schedule immediately. For 3 days, I watched these guys work and did they ever work! There was no clock watching; they answered all of my questions and obviously took great pride in every detail. It's easy to tell that, not only do they enjoy what they are doing, but also that they enjoy the company they work for. Thank you so much David, Xavier, Santos and Sonny for your hard work and for providing me with a great A/C system that is safe and healthy. Thank you also to Fred who was my first contact person at Action. Please feel free to call me should another person need a recommendation. Jean

I had a technician (Chase) come out to my condominium today to check my system. He was very polite, professional and knowledgeable. I asked about compatibility for the wiring for my new nest thermostat that I just bought and wanted to install. Not only did he check to make sure everything was compatible but then guided me through the installation. Without his expertise it would have taken me three times as long to complete.

Received a letter in the mail from them after buying our new home for a discounted inspection/cleaning. Our electric bill was very high and we expressed concern. Anyway- the guy came out, very polite and on time...but tells us there's "microbial growth" and we shouldn't even be living in our house with our baby (scare tactic that made us panic for a bit) and then continued to tell us we needed a whole new unit (quoting $7,000) for varies other reasons...our current unit is from June 2014, we spoke to the old owner, they had it serviced every 6 months, with NO a problems. We got another company to give us a second opinion...the other company said there was no mold and said our refrigerant needed to be filled.(um shouldn't Action Air have filled that when they were servicing it!?) Anyway, the other company said maybe a coil will need to be replaced in the future, but it isn't urgent and not of any concern right now and cost about $1,200. WAY less than Action Air's quote.

I am very disappointed in the dishonesty of this serviceman or how the company must expect their employees to SELL new units. I read other reviews before posting this, please don't say my name isn't in your data base...my husband called the order in AND don't say I have the wrong company. The other one star reviews have the same issue as I did. I am sure you service people just fine...but i feel like you tried to take advantage of us (with a baby) and scare us, during such a financially problematic time as well. SHAME ON YOU.

Nick did a great job of coordinating my repair, service and treatments needed. He fully explained, responded, and clearly communicated my needs and why.

I’ve been with Action H/C for about 20 years and they are a straightforward and high quality/integrity organization.

This business is racist, I say that because this company had posted a job position for an appointment setter on craigslist. I went there to fill out an app and the man had made a copy of my license and I was told the manager will contact me later on in the day to schedule an interview. Never received that phone call to come back for an interview. Pretty sure it is because I'm African. Should of just walked out and not did an app when I seen it was all white and only one Spanish lady working. Take heed contacting this business for anything.

I had my ac unit serviced for the first time the other week and the serviceman, Chase, did a phenomenal job! He was both transparent and very helpful. I felt like the job was getting done right and there were no fancy gimmicks. He was also open to answering whatever questions I threw at him. Highly recommend.

I received a letter from Action Cooling and Heating stating that they had a service contract on the home that I had just purchased and would come out at no charge for an inspection. I contacted them and they sent someone out and the inspection was conducted. The next day (what a coincidence) something went wrong with the air conditioner. They sent out two technicians to take a look, as a result they went out and looked at the unit came back into the house about 10 minutes later took me outside and showed where something was burnt up inside the unit. I think it's more than a coincidence that that the damage had occurred. They tried to sell me a new unit because the $2,800 wasn't worth spending on repairs and recommended replacing the unit for $6,300 which I negotiated down to $5950. The previous owners had spent almost $3000 for repairs approximately two years ago. I inherited a service contract from the sellers that was valid through 2026 (which triggered my suspicions).
In my opinion there is something very suspicious about the way they had contacted me, conducted the inspection and found something wrong the very next day.
I honestly believe after reading all the reviews that they were not to be trusted. Any reviews with four and five stars could have easily been made by one of their employees and I also read on Yelp that they work on a commission basis which gives them even more reason to find something wrong with your air conditioning. I will contact a reputable company on Monday.
Never again with Action Cooling and Heating!

Even though we had a home warranty program with another company, we had Action's preventive maintenance & repair services to keep our old ac working. When it finally gave out in 95 degree Florida weather, & the warranty company didn't come through, I called Action & they had a new system in place in less than 24 hours. We also used their duct cleaning service & have a much cleaner home. We highly recommend this company.

I received a promotion in the mail and thought it made good sense to take advantage of it. It was obvious from the start they were looking to sell me something. I knew my unit needed to be cleaned...per my home inspectors recommendation...but it didn’t take the service man long to decide that I’m basically at risk living in my home with this unit and I of course need a new one and of course I could buy one with him.

Worst of all he barely spent any time doing what I asked for—the cleaning! And then he wanted me to sign some service agreement.

Ridiculous. I will not be calling them again

I had an emergency call on a Sunday to which they responded in just over an hour. It required new equipment; they got the new equipment in the next day and installed it. There was an issue in that during removal, the old equipment removal resulted in dirt to be ground into the stairs. When I called to tell them, they immediately told me to have it cleaned and they will pay for it. There was never any question; they owned that issue. I would highly recommend these guys. Great service, great value.

Action Cooling and Heating providing an extended warranty on an ac of a new condo we recently purchased for my mom...and throughout the last few months we have used them to maintain the unit and provide service as needed. Over all they have been prompt, responsive and even righted some wrongs a long the way. Where they have shined is their loyalty to customer service, and their efforts to prove their customers actually matter. Colleen, Jamie, Mark and their owner - are truly good people with a reputable AC and Heating company.

This place was wonderful from beginning to end. The front desk lady was very polite and professional. When Zach arrived at my house (15 minutes early YES) he took his time to look things over and helped me easily and swiftly with my AC when other companies couldn’t! I can’t speak highly enough of Zach, this company, and this team.

Service Quality and Techs: Chase and Matt.

-Having installed a new unit, by this company's recommendation, two years ago, we have had several service calls, and these two techs were extremely professional and patient when explaining their diagnostics and needed repairs on our new system.

Knowing that this company's techs are professional, like Matt and Chase reassures us while they are here, that we are being looked after as a VIP customer with a Preventive Maintenance active agreement in place.

I hope they are recognized for their outstanding customer service, that is lacking at most companies these days. We want to thank them.