Appliance Repair reviews in Jacksonville, Florida

Best appliance repair service I've dealt with (and I've, unfortunately, had to deal with a lot of them recently). Prompt, professional service at a reasonable price. The repair tech immediately identified the problem with my unit that others had missed and addressed it.

Very professional and knowledgeable. Not only did the technician repair the problem, but stayed long enough to take the time to run our dishwasher and verify that the problem had been fixed. Impeccable service. Highly recommend you use their services.

The technician Darell came to my house to fix my refrigerator, requested a “part”. Waited weeks for the part to arrive and once it did finally arrive he accused my family of tapering with the freezer. Besides being accused of tapering with my own appliance, he failed to tell his company the TRUTH which was that the freezer was completely frozen when he first came to the house and he never bothered to fully inspect my appliance. Which he then proceeded to leave this mess in my kitchen and refuse to do the work. He was rude and this company refused to take accountability for his actions. All the while doing nothing but blaming my warranty company.

Burrows Home Warranty LLC came out and replaced my Dishwasher on a SATURDAY, the tech was very professional and knowledgeable and he went above and beyond going on a parts run to get me up and running on the same day and not dragging the issue out to a second visit. I can not say enough kind words about Burrow & Co.

Wow...these other reviews do not match my experience AT ALL! I really wish I could rate this company with more than 5 starts because I am that impressed! Clear and timely communication, kindness, patience, very prompt, and EXCELLENT knowledge and repair. I am so grateful to know about this company because they will be my "go-to" for all repairs needed in the future. He was even so gracious as to clean up a disgusting mess that my washing machine made...way above and beyond!!!! So so grateful!!

This place is TERRIBLE!! “Customer service” is by far without a doubt the absolute worst I’ve ever worked with. Kept us waiting for weeks with no phone calls, no returned calls after countless voicemails over a part for a microwave, they NEVER answer the phone! We requested for our homeowners warranty company to remove them from their list of approved contractors! Do not waste your time, or money, they are disrespectful, dishonest, and it’s truly a wonder how they are still in business!! They deserve 0 stars!

****the business office manager remained professional???? So telling a coustmer you didn’t call back within 10 minutes so it’s not our problem? (Those exact words) Yes very professional, that’s why I was irate and hung up! And the reply to asking why my phone calls weren’t returned for weeks after leaving voicemails? Nothing not even an apology for the miscommunication, we were scheduled for installation only after me calling 10x a day for 3 weeks because you guys never answer or return phone calls! The first appointment went fine the guy said we need a part and then nothing for 4 weeks.Then you tried to schedule us an entire week later after waiting 4 WEEKS for a part???? It’s pretty obvious by your reply that customer service is at the forefront of your business, and yes happy customers do leave good reviews as I always leave reviews for anyone that does work at my house because I want customers like myself know what kind of people their dealing with!

Seemed really nice and like they were concerned at first. The date of my repair came and I received a text from the repair person saying that he was stuck on another job with a homeowners house was flooded. He tried to offer me Saturday, but I needed it done the following day (I had already taken one day off work for this and had a business trip coming up). The repair person agreed and said he would be there the following day, but offered no arrival time.

Friday came and went with nobody showing up or communicating with me. I attempted to call, text and email them without any return communications. Saturday came around (the day the repair person wanted to arrive) and again nobody showed, I tried to text, email and call, but again no response.

It’s now been over a week past the promised repair time. They refuse to answer calls and won’t return a text or email.

DO NOT USE THIS COMPANY!!!

Scheduled dryer repair for today May 8th between 1pm and 5pm, which is quite a large window for an appliance repair might I add, through 2-10 warranty company. Got an email confirmation and everything. Never showed up and never got a call. My pregnant wife wasted a half day of vacation waiting for these jokers to show up only to be completely wasted. Should have googled this company before letting my warranty company schedule with them. Seems like this is par for the course looking at the other reviews...

2-10 Home Warranty arranged this contract, Burrows & Company LLC.
A technician came by and checked cook top oven and dishwasher. i paid $100 service fee on that day and technician said he will buy parts for problems. my request was not accurate temperature and light problem for oven and leaking water for dishwasher. cook top oven - i have to adjust higher temperature and more time to bake/cook but technician said it's no problem itself but he will get light switch to fix the problem. dishwasher - technician tried running dishwasher without whole washing cycle - less than 30 minutes and diagnosed no problem but saw the old rubber seal and told me to get rubber seal and fix it. a week passed without followup from Burrows & Company LLC. 2-10 called them and left message 3 times but no response and 2-10 HW told me Burrows & Company reported them that technician didn't find any failure from machines. the technician lied to me and 2-10 HW.

My washing machine was leaking water. Tech came to the house and diagnosed the problem. It took two weeks for them to get the part in. Scheduled the next visit to install the new part 1 week out. 3 weeks in, he came to fix it and said the part he ordered would not fix the problem. Told me to resubmit the ticket (went through 2-10 home warranty) if it continued to leak. It did so I resubmitted the ticket. Tech text me to set up the appt the following week. They gave a 4 hour window. I left work early to make the appt and he never showed. Didnt respond to texts, phone calls or emails. I called my home warranty back and they reached out to them. Said there was a death in the family and the office would call me to reschedule. 1 week later, no call. I called and emailed, no response. Called home warranty back and they called Burrows. Set up another appt with a window from 10-1. Had to take off work again. No call, no show. Called warranty company back and finally got a new company to come and fix the issue in one shot. AVOID THIS COMPANY AT ALL COSTS. Cost me more money in missed time from work and months with out my washer.

Deryl was absolutely FANTASTIC! Had a dryer issue and was very knowledgeable in expeditiously fixing the issue. Look no further if your in search of a reliable, trustworthy, and honest person to assist with appliance repairs. Would highly recommend and definitely will use again!

This is the second time I have used Burrows and Company (different repairs) through my home warranty. Darryl has been professional, knowledgeable, on time, and a total pleasure to work with. I would recommend him and will continue to use him in the future.

Used them through 210 home warranty. I was told they would contact me within 24 hrs, they did not and had to leave a couple messages. When I was able to get the technician out to my home, he spent a good portion of his time on a personal phone call. Told my part will be in 1 or 2 days. Found out after a couple days that part was not ordered because they didn’t submit a diagnostic report. Warranty company made several attempts to reach them to ask for a report. Eventually when they did submit, it was incomplete. During this time I was unable to reach Borrows. I did receive an email from them towards the end of all this assigning a time to work on my appliance, no attempt to see if I would be available. I am still unable to reach them at this time. 210 has been notified, and my service with them terminated. They have filled a complaint within their own company. Since they reply to negative reviews here and not phone calls or emails, don’t bother coming by Wednesday.

*edit- I was not misinformed, incomplete is incomplete. No one is talking about manufacturing a part, passive aggressive none sense is not needed. The part was order incorrectly in the way that is required by the warranty company that you agreed too. You may not be able to do a lot without a part but you are able to do something, talk and communicate with your customers. You received all of my phone messages and emails, and still chose not to respond to any of them and then talk to me about how I should respond to your email.

They were doing some work for me on my dishwasher via my home warranty company. The tech that came out was great and said it be a week he’d just order parts. I’ve been told they’ve had the parts for over a month now and just won’t come out to do the repair. It’s been over 2 months since they first came out. The person that answers their phones is terrible. it’s just nonstop BS from this guy. I’d really like my diagnosis Fee back after this much frustration. I’ve been On the schedule 3 weeks in a row and no one shows up. It be more fun putting your own head in the oven then calling them to fix something at your house. If they didn’t want the job 2 months ago they could have just told me.

It's unfortunate that I feel the need to leave a negative review. When this company was contracted by my home warranty, I looked them up and saw the many negative reviews. I understood the frustration of the management of Burrows that too often people will only leave a review if it is negative. That is a bit unfair. Because of that, I had full intention of leaving a good review had the service warranted it. Like most of the other negative reviews, I had the same communication issues with Burrows. They showed up on time for the initial inspection. Upon leaving, the technician told me it would take a maximum (he repeated that word several times) of 6 days to get the part and install it for me. 3 weeks later, I have not gotten an update and they do not return phone calls. I texted the number that they confirmed the appointment with me about 2 weeks ago and was told that he was still waiting on the part. A week later, I texted again for an update. The response was "I don't know who you're talking to or what you're talking about. This is a business messaging system." Yet this was the same number I texted a week before and got a response from the technician. Their website doesn't work, they don't return your phone call and they don't have a posted email address. Very unprofessional. I finally called my home warranty company and they offered to transfer me to a different company in which I gladly accepted. She also told me they would deliver this complain to their contractor relations department. If your home warranty company assigns you to Burrows, I suggest you ask for someone else.

** Edited on 11/12/19 - I'm not sure why some of the recent positive reviews are attacking those who had a negative experience with Burrows. I'm glad your experience was positive, but mine was not. I'm not out to destroy any company. Like you, I want to inform the community of my experience with Burrows and allow them to decide for themselves if they want to contract Burrows or not. My home warranty company even said my case was open for too long and that their attempts to contact Burrows were fruitless.

My first experience with Burrows went great, tech showed up on time , was friendly, and diagnosed the problem and was going to order the parts. They were the 2nd contractor sent by 2-10 home warranty and better than the first one it seemed. The problem now is...the part was ordered, the repair appointment was scheduled with Burrows via email and confirmed by 2-10. Appt time came and nobody showed up or called. I have left multiple voicemails with Burrows and so has 2-10 warranty, but with no luck. Be cautious with them, seems most of the bad reviews are involving 2-10 home warranty work. Almost didn't leave a review, because I've never seen a company argue and fight with every negative review. Seems many of the negative reviews are "no shows"...might be something to that.

Absolutely love this company and will use them again. I 100% recommend using this company. They came and fixed my dryer and he was literally done within a few mins. The technician was very knowledgeable and provided great recommendations on how to maintain my washer and dryer. Their customer service was out out of this world starting from the person who took the call to the technician who fixed the dryer.

We were very impressed with our technician Daryl, who helped us on the phone and with the repair of our Kenmore ice maker. He is very knowledgeable, professional and friendly. We will highly recommend him and the company to our family, friends and whoever needs their appliances to be repaired. We praise God for leading us to Burrows and Company.

Burrows & Co is responsive, professional, competent, informative, friendly and well-trained. We have had a home warranty for more than 15 years, and this has been our best experience with a service provider ever. Keep of the good work and continue to win-over customers with honest and diligent service and professional integrity.

Thank you so much for your professionalism and knowledge Darrell on my service call from my Home Warranty Company. You were the second company they referred me to as the first one was so rude and not accommodating. It was a pleasure calling your office and speaking with Sabrina, who was very accommodating and even went above and beyond to get me a service call sooner. You were so professional and friendly and also appreciate your hints and advice on my appliances. Have requested to use your company in the future for repair requests.

The greatest experience with a repair company! I was without a washer for some time which can make a family of 6 go crazy. Mr. Daryl came out and took care of us.
He was professional, knowledgeable and courteous! He came as promised, ordered the parts, and returned as promised. Of course I called in between the 2 week period for a status as in the past places forget you. NOT the case with Burrows. Repair was done efficiently and I am back in business.
You can't ask for more than that.
Thank you kind sir!