HVAC reviews in Jacksonville, Florida

We had a huge electrical issue in a space with limited access. Thompson Electric was able to do the work quickly and at a reasonable price. Even when the work was a little more than originally thought, they didn’t charge a dime more. I would definitely use them again and refer them to all of my customers. A+ company

I usually don't take the time for online reviews but the service I have received from Thompson Electric is outstanding. The technician was ONTIME as scheduled, respectful, very informative, fixed my problem quickly and the cost was very reasonable. I have hired them to do additional electrical work and always receive the same high quality service. A+

They were prompt and efficient, however, I think the price of $540 was very high, especially considering the work took all of 30 minutes. They also neglected to sweep up the mess they left in my hallway. I would not use again.
RESPONSE to Thompson Response: The crews did sit outside the house for a while after completing the work so your GPS tracking probably registers them being here for 45-50 minutes.
As I mentioned on the phone, I cleaned up your electrician's mess. Minimal or not, a tradesman should not leave a mess on the floor of someone's home.
You provided a quote prior to doing the work but refused to provide a breakdown. When we asked for a breakdown, you wouldn't provide one and said the price was so high due to labor. I assumed that the price would be lower if it turned out the job was not time intensive. Now you are telling me you don't advertise being the cheapest and that your price is higher because you have real people answering the phone and your servicemen don't look like homeless people. Seriously? Consumer BEWARE

They are a bit overpriced and they charge a fee just to come out and give a quote. I contacted them after they performed work on my house because things worn't working as I expected them to. They installed a junction box and the black wire stayed live even when the switch was turned off, which caused me to receive an electric shock. I also have a ceiling fan that has been installed in for years, which will no longer turn off after they messed with our wiring.

I called them to discuss this and the person I spoke with to resolve the issue was very condescending and started to make up excuses and started to blame us for the possible mistake. They said they have been in business 20 years and they know what they are doing - so it was likely something we did.

Mistakes happen and are understandable. I am not saying the technician definitely made the mistake and I am not giving this bad review because of a possible mistake. I am giving it because of the way that they are already denying any accountability without even taking a second look and making up untruth's to cover up for it. The customer service for this business is horrible.

I feel like they should of come out free of charge to double check the work since we are having issues, but they would not guarantee that. Will never use again.

Replaced two fluorescent light fixtures with LED bulbs. Work was done professionally and the lights worked fine. We thought that the bulbs they provided were not bright enough, so we asked them to replace them with brighter ones. They did this at no extra charge. They also installed a SmartHome switch at no charge.

Very satisfied with the work. They did work for us in the past that was also satisfactory.

I was pleased with prior work and price from Thompson May 2018. They replaced a breaker in the electrical panel for 189. I also received a quote for 356.00 to run wires and hang 2 coach lights outside my garage door. This was a good price, so I had them come back in October 2018 to do the job. This week, I had another breaker trip and called them because of my past good experience and past reasonable pricing. I was told about the 125 fee. So the tech tested the breaker, determined it was in fact bad. Then he had to call the office to get pricing. Then he says they don't carry the breaker I need, so he will have to go get it. The quote was 400.00!!! I was shocked! He told me the breaker was 160 and the rest was for him to go get it and the labor. That's ridiculous. It's your business to carry the things you need. You shouldn't charge the customer for that. I didn't believe this guy. He then called the office again and lowered the quote to 350.00...really? I found it online for less than 50 and I'm gonna do it myself! It's nothing major and not worth 400.00. I will find another company to use in the future. I was not impressed with Tim and his explanation if the price. You've lost my trust and my business.

We always have the best service with Thompson Electric! And now that I have found out they work on HVC, I will be using them even more.

HORRIBLE!!!! Avoid at all co$t!

We had an urgent matter and used them as no other electrician company could come to our home that afternoon. The technician worked on the three items we asked and was gone within 30-45 minutes. Somehow the $95 quote jumped to over $200 but we needed it done immediately and bought the bullet. Within 30 minutes one of the reapaired items was no longer working. I called them back, less than 1 hour of the technician leaving and the receptionist apologized and said they could send someone out the next day. After getting gouged for over $200, I confirmed with her that there would be no further charge as I was calling within the hour of his leaving and she said, no, of course not. The next day she left a voicemail and mentioned the $95 plus fee. I called her back to remind her of our conversation 16 hours ago and then it got ridiculous when the owner got on the phone. I've never been spoken to by anyone so rudely in all my life. He called me a liar and said we broke the item, while screaming at me. At no point did I get rude or raise my voice. Nor did I scream like him, just tried to explain the story and what their receptionist had promised us the day before. When I read other reviews of this horrible company, they all have a common theme. He accuses any negative review as liars and asks, why didn't you give us a chance to come back and make the necessary repairs? We called within an hour and were called liars and screamed at. We now have to call another electrician to make the repairs and pay a second time. I recently had sprinklers repaired and called the company one week later as one they fixed wasn't working. They came out, fixed it and didn't charge. Same story with some exterior pairing that didn't dry properly after a heavy rain. It comes with the territory. What separates good companies from bad is how they handle a problem. The problem with Thompson is the owner. AVOID like the plague, there are many electrical companies in Jacksonville, do not use Thompson.

Highly recommend this company. The technician came out as planned, was courteous, knowledgeable, repaired the noise the HVAC was making, and cleaned up any mess that was made.
He also told me what to plan for cost wise if the motor needs to be replaced in the future.
Great Company, Great service, Excellent technicians.

I recently had the pleasure of working with Thompson Electric and HVAC for an installation project at my property, and I am beyond impressed with the level of service and professionalism displayed by their team. From start to finish, every interaction was marked by courtesy, respect, and a genuine commitment to ensuring my complete satisfaction.

Tim was the first representative from Thompson that I met, and he set a high standard for the rest of the team. His thorough inspection of my property was followed by a phenomenal quote that was both fair and transparent. I appreciated his attention to detail and his willingness to take the time to explain everything to me.

JW, who oversaw the entire project, deserves a special shout-out for his extraordinary patience and kindness throughout the process. He was always available to answer my questions and address any concerns I had, no matter how big or small. JW’s calm and reassuring presence made a potentially stressful experience feel smooth and manageable.

The rest of the team at Thompson Electric and HVAC were equally impressive. Every person I met was respectful and polite, consistently arriving on time and conducting themselves with the utmost professionalism. The quality of their work on the installation was top-notch, and it was evident that they took great pride in their craftsmanship.

In summary, Thompson Electric and HVAC has earned my highest recommendation. Their team is composed of true professionals who are committed to delivering exceptional service. I am grateful to have had the opportunity to work with them and would not hesitate to enlist their services again in the future. Thank you, Thompson Electric and HVAC, for a job well done!

I had such a great experience with Thompson Electric. From the moment I called ,the women on the phone were polite and always kept in contact with me to remind me of times and appointments. The electricians were knowledgeable and even caught a few problems we didn't know about. It was an amazing experience. I will definitely use them again and also refer them to my friends and family.

Fred and his crew are very professional, precise and extremely reasonable. I was very impressed with the follow up of the appointment and work done. I will continue to recommend Thompson Electric to anyone needing honest, reliable and excellent work for AC or Electric.

Great company! Don't believe anyone talking bad! I cold-called them and hit a winner! 2 big jobs now on my dollar. They saved me money over competitors, were high quality, and accurate per my plans. I have had other companies mess up details. They were so good that I was surprised. I had dimensions and multiple switches on recessed lighting. They are smart electricians and each employee helped me on every question: prompt, professional, and very courteous. I'm not a review writer, but I have to write now, "You are an Outstanding Team!"

I called Thompson to fix an emergency on a Friday afternoon. I received immediate attention and prompt, professional service from the technician and office staff. The job was reasonably priced & was done in no time. The technician was very courteous and finished the work perfectly. I would absolutely recommend this company to anyone who needs any kind of electrical work done. I will definitely be using them in the future.

Thompson electric came to replace my electric panel since I was selling my house and the insurance would not cover the original panel. I found out the replacement panel bought the company of my original panel and so it probably did not need to be replaced. In the process I asked the technicians if my antique mirror needed to be removed and they said no. It was way too heavy for me to lift by myself. I went grocery shopping and came back to find the filigree trim which was placed by hand was in pieces and the technicians improperly removed it from the wall by the trim instead of the frame and wire in the back. Needless to say, the mirror was damaged and will cost me over $400 to repair.

The owner was very rude on the phone and in an email I sent to him blaming me because I did not remove it before the techs got there. I live by myself and cannot lift a 50 pound mirror off a wall. He proceeded to tell me it was old and fell apart and mirrors online were only $250. Most of my friends and family told me not to pay until I had an estimate for repairs but as a good faith gesture I paid the bill less $225. After the techs left I researched mirrors and they were over $800. Once I received an estimate for repairs I sent the invoice to the company and asked for an additional $203. The owner sent me a nasty email and said I was to blame.

I have never had such terrible customer service from the owner of a company. I would advise anyone who uses this company do not leave your valuables alone with their techs either. This mirror has been in my family for over 3 generations and is not old nor cheap as this owner stated. It will be repaired but cannot be repaired to its original state. I regret I did not use the other company I was recommended. Live and learn I guess.

Love Thompson Electric! Professional, Reliable, and Knowledgeable in all aspects of A.C. David, the serviceman was patient when I asked questions. Then, when I got the bill, whoppee..... I still had my shirt! Reasonable and fair! I will definitely recommend to KY friends and family! Thank Thompson!

Was very pleased with the service we received from Thompson Electric. They helped with several things around our house, garage and installing outside outlet. The work was done within a short time and everything is working great. Tney took pains in keeping things clean and neat and the price was excellent to fix all they fixed. We had checked with others and they were much better priced for what was needed. I cannot begin to tell you how pleased we were with their service and the people we worked with. Everyone at Thompsons was so kind and didn't try to stick us with things we really didn't need. Very trust worthy honest people. Will be using them again in the future and highly recommend their company.

I recently had some electrical work done by Thompson electric. My first contact was with a very pleasant and helpful young lady in the office named Kiley. She very helpful and made sure I was taken care of. She went out of her way to get my work scheduled. She called to make sure things were completed, I had received my paper work and that I was satisfied with the work. Jerry and Tim were the technicians I dealt with. Both were very prompt professional. They made sure I did not have any unanswered questions before they left. The work was completed ahead of schedule, and I am very pleased. They treated my home and me with respect and caring. The work area was clean and orderly after the work was done.. Rest assured, should the need arise again, I will call Thompson Electric. My association with this company was positive, pleasant, and a wise decision on my part.

Absolutely fabulous! Super nice guys. Repaired my issue with the wire connection for my pump/sprinkler system. I also hired them to install my security cameras. They were here for HOURS and crawling around in the attic space installing new receptacles and ensured they all worked. They cleaned up after themselves and did not damage anything (as I've experienced with other companies). Very knowledgeable, friendly and courteous. Definitely recommend and will hire again and again as needed.

Installed all our exterior lighting around our lakes and our buildings. It is an excellent job.

Great customer service! I felt like I was treated like a long time customer even though it was our first time.