Plumbing reviews in Jacksonville, Florida

So that warranty plan finally paid off. JEA said I was using too much water. I looked all over the house and found no leaks. I eventually found the leak outside. The water heater died and was leaking into the pan that had a great outlet. I reported to AHS. I almost replaced it myself for $399 until I realized I paid $600+ a year for the service. I took advantage. This company showed up and agreed the water heater was done. They mentioned a required alteration. It wasn’t covered by the warranty. $700? Fine, It has to be some intricate replacement of piping. I’ll pay. No it isn’t. It’s the absolute most basic job the national average is $235. High end was $450. Install an head tank. Avoid this company at all cost. If Natasha tells you she doesn’t know anything about plumbing she actually is in charge of plumbing. This company will change their name in 3 months. They will accept the Warranty company’s fee to install the included relief valve then charge you $40. The highest cost was the $250 for the cut off valve. It’s the same valve that was leaking and most of the piping! The first photo was from a review. The rest are what they did to my house.

I had the pleasure, and I do mean actual pleasure to work with Natasha in the office and Bryan in our home. When your water heater begins to leak, forcing you to turn it off so that you don't incur damage to your home or the condo below you, it is stressful. Add the timing Christmas, company in your home, a delay in service from your home warranty team, and you are experiencing monumental stress. Natasha navigated the situation to the best of her ability and with the utmost professionalism. She went above and beyond- pulling her car off the road so she could safely take a call from me after work hours, and even dealing with the execution of my replacement just after spending a day in the hospital.

Bryan first came to my home to diagnose the status of the heater and immediately agreed it needed to be replaced. He was the technician to come back and install our new one. He showed up on time, was respectful, and it was clear from beginning to end that he knew what he was doing. He cleaned up before he left and I now have hot water again.

Thank you Natasha and Bryan for making a stressful situation a lot easier to get through- MUCH appreciated!

A-1 Plumbing, Heating, AC & Refrigeration has been our go to company for five years! They do a great job at a reasonable price and will not collect if you are not 100% satisfied.

They did good work for a neighbor. High prices. I drove down 11hours. Scheduled the work to be done, not diagnosed, they didn't come prepared even though I'd given the necessary information. Had to use another company. Saved myself a third of the price: $700.

THE 5 STARS ARE FOR A-1 PLUMBING TECHNICIAN, DAVIAN ONLY!!
I am writing this review because I want to warn propective customers that this company is not transparent with their pricing and do not disclose their basic prices to customers.
As a result, I was caught off guard by a $254.00 charge, after the technician arrived at my home.
I purchased a new stove and called TECO People's Gas, the provider of gas to my home. People's Gas recommended A-1 Plumbing. I called A-1 and was advised of a nonrefundable $79 dispatch fee. I asked the representative what would be the average charge for basic gas stove hookup. I was told their company policy prohibited this information from being related yo customers. I should have called another company. However, I decided on A-1 Plumbing assuming it should not cost more than $50-$75 for the hookup. The A-1 technician came out, took a picture of the connection, called the company, and was told to charge would be $175.00 for the hookup. Dispath fee $75 plus Hook up fee $175 = $254.00. There was no additional equipment or parts required. I called A-1 thinking the charge was an error. Spoke with Robbie, who said he was a manager. Robbie stated the $175 charge was the standard charge. I asked why wasn't I told the charge when I asked for it during my initial call. He reiterated the company's policy of not disclosing their pricing to customers.
I told Robbie I thought the Company charge was exorbitant, their pricing misleading and I would give the company a less than positive review. Shortly, after, I received a call from Amber, stating the $79 dispatch fee would be waived. One positive for the company is Davian, the tecnician. Davian called before his arrival, arrived on time, was professional, courteous, and technically proficient. He tested for leaks around gas connection, insured the stove was balanced, and both stove burners and oven were correctly lighted and worked properly.
Finally, although I appreciated the dispatch fee waiver, the fact remains that A-1 Plumbing's charged of $175 for a basic gas stove hookup was exhorbitant and bord er s on price gauging, they are not transparent with their pricing, and do not disclose to the customer their basic gas stove installation pricing. Beware of this company.!!! I will not use them ever again.

I have been using A1 for over 15 years and they have been top notch since day 1!! I wouldn't trust my AC needs to anyone else. Thank you

Joe the technician was really great! He diagnosed my problem and gave me a price up front so there was no surprise at the end.

I signed up for the Smiley Club for both my AC and Plumbing!

A-1 really made me Smile I will surely tell all my associates about my experience with A-1!

Gene

As soon as we called we knew we were in good hands. Ashley was very kind and helped get a tech to us the same day. The leak behind our washing machine was fixed that afternoon. Would highly recommend them to anyone.

Their tech James came out and this is the second Ac company I have called in the last 4 days. The first told me he could find nothing wrong. James actually took the time to listen to what I was telling him. He didn't find too much issue with our ac other than the coils being disgusting. Even after he found that that was most likely our issue he still did a few more tests and found our vents were also causing an issue. He then went around the house and checked all the vents. He actually seemed as though he cares and didn't try to tell us a thousand things were wrong when they really weren't. I have a couple other companies in the past do this. Terry the lady who answered the phone was just as wonderful. She made sure I knew when we had one call ahead of us and was polite and kind on the phone. I will recommend this company to anyone who needs their plumbing, heating or air conditioning fixed.

Horrible pricing! They charged me over $1500 to install a 40 gallon gas water heater. All of their competitors were way cheaper I should have called around and got the work done somewhere else. A1 plumbing took advantage of me don't make the same mistake. I would have saved $300- $500 based on every other plumber's quotes I got which were between $975- $1175. Based on about 10 quotes from other companies.

A-1has an excellent staff of friendly, professional mechanics. They are fast and efficient, cleanly in their work, and helpful with their customers in taking the time to inform and educate about the working of the mechanical systems. They are backed up by a courteous, customer-oriented office support staff. We recommend A-1highly.

This is the second time Greg at A-1 has come out to work on my AC unit. He was on time, clearly explained the problem, the cost, and exactly what he was doing. The cost was fair, and he worked quickly and efficiently. I highly recommend them.

I called a woman there named Sandy who took my details (including my credit card number, which I was very uncomfortable giving out) and said she would call me back with a time when a plumber would come out to fix my emergency problem. Well, 40 minutes went by and she never called me back, so I called a different plumber and made an appointment, so I called her back to let her know, and she said "oh, a plumber is coming out there now". What? Then why didn't she call me back and tell me?! I canceled the appointment and I told her to not put any charges on my credit card, and she hung up on me. Very lazy, rude, scammy, and unprofessional business.

Had A1 come to a hotel that I needed work done. Billy came and I have to say that if all the techs are like him then this company is doing things right. I've been in the HVAC industry since I was a kid and Billy is a rare breed. He not only is very knowledgeable but he also takes pride in his work.

Roger was a knowledgeable electrician who listened to my problem and presented a solution that I felt was appropriate. My experience with Donavan H&A has always been excellent.

Knowledgeable, efficient and reasonably priced. They did a great job on replacing old cast iron pipes.

I talked with SUMMER this morning to schedule a maintenance visit. She was VERY polite and knowledgeable. She quickly took all my information and explained how the appointment would be handled. SUMMER spoke very clearly and professionally with a positive attitude. What a refreshing experience!!!

I had a leak in my shower faucet and a cracked tub. The woman I spoke with on the phone was friendly and got me into their schedule quickly and kept updated. The gentleman that came to my place was knowledgeable, friendly and polite. Got the work done in a couple of hours, cleaned up after himself and my tub looked brand new with the reseal!

A-1 Plumbing, Heating, Air Conditioning arrived on time as scheduled. They were very polite and worked diligently to resolve my issues. Highly recommend.

DO NOT CALL THESE PEOPLE! They charged our company credit card $6,000 without our approval. We simply gave them our credit card # to have on file. We gave them 2 work orders for a Belk store and they never gave us an invoice or any details of the work performed. They were approved to spend $1,400 and charged us almost $6k. Stay far away from this company - especially their office dispatcher Sandy.

First off, the ladies in the office, Marlena and Amber are amazing. Very polite, very helpful. They answer any questions you may have and just all around friendly. When the guys came out to fix our slab leak, both of them were super nice very professional yet they made you feel like you are friends. And they did a fantastic job.